Principal Application Support Engineer

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits: 

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have in This Role

As a Principal Application Support Engineer, you will lead the reliability, resilience, and operational excellence of DTCC's mission-critical platforms that power the global financial markets. You will drive production stability through automation, observability, proactive risk management, and continuous improvement.

Partnering across Engineering, Infrastructure, Cybersecurity, and Operations teams, you will champion platform resiliency, reduce operational complexity, accelerate incident resolution, and strengthen system performance at scale. As a senior technical leader, you will shape operational strategy, drive engineering best practices, and enhance the reliability of critical services that support DTCC's business and clients worldwide.

Your Primary Responsibilities:

• Provide technical leadership for the reliability, availability, and operational support of mission-critical applications and platforms. 
• Lead major incident, problem, change, and production support processes, driving rapid resolution and long-term remediation. 
• Partner with Engineering, Infrastructure, Cloud, and Operations teams to improve resiliency, observability, scalability, and performance. 
• Drive operational excellence initiatives focused on automation, self-healing capabilities, alert optimization, and reduction of operational toil. 
• Establish and monitor service reliability objectives, operational KPIs, and platform health metrics. 
• Lead production readiness reviews, release management, disaster recovery testing, and business continuity planning. 
• Strengthen operational risk management, regulatory compliance, audit readiness, and control effectiveness. 
• Mentor engineers and foster a culture of accountability, collaboration, innovation, and continuous improvement. 
• Serve as a trusted technical advisor during critical production events and strategic operational initiatives.

Qualifications

• 12+ years of experience in Application Support, Production Support,  or Technology Operations. 
• 3+ years of experience leading technical teams or large-scale operational initiatives. 
• Bachelor's degree preferred or equivalent experience. 
• Experience supporting highly available, business-critical applications within Financial Services or Capital Markets environments.

Talent Needed for Success

• Deep expertise in Application Support Engineering, and enterprise production operations. 
• Strong experience leading major incident management, root cause analysis, and executive-level communications. 
• Hands-on knowledge of Linux, Windows, AWS, OpenShift/Kubernetes, IBM MQ, and distributed application architectures. 
• Experience with observability platforms such as Splunk, Grafana, and related monitoring technologies. 
• Strong understanding of SQL/PLSQL, query optimization, middleware technologies, networking, Autosys, and enterprise application ecosystems. 
• Experience driving automation through scripting, AI-enabled operational tooling, and workflow orchestration. 
• Familiarity with ServiceNow and ITIL-based Incident, Problem, and Change Management practices. 
• Exposure to mainframe-integrated environments, batch processing, and complex enterprise workflows. 
• Exceptional communication, stakeholder management, and technical leadership skills. 
• Capital Markets or Financial Services industry experience required.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range: Associate Director-95,000-180,000-USD