Assistant Manager - Operations

WHO WE ARE:

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 57th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Job Description:

WHO WE ARE:

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Saks Global's portfolio of top luxury retail brands and real estate assets. For more information on the latest news and events at Bergdorf Goodman, visit bergdorfgoodman.com or follow the brand on Instagram and YouTube.

YOU WILL BE:

The Assistant Manager, Operations leads with a focus on team development, grounded in Bergdorf Goodman's primary Service Values: Excellence, Imagination & Graciousness. You ensure the seamless execution of store operations by optimizing workflows, driving accountability, and encouraging a service-driven culture. With commitment to collaboration, the Assistant Manager, Operations partners to uphold the highest standards of luxury retail while supporting our goals and enhancing the client experience.

WHAT YOU WILL DO:

• Communicate daily operational goals with the team to ensure agreement and execution of priorities.
• Manage workflows to support daily store operations and special projects.
• Lead the financial inventory process within assigned areas, ensuring accuracy and accountability.
• Develop support associates to enhance skills, performance, and career progression.
• Foster a collaborative, customer-centric culture that prioritizes service excellence across the team.
• Partner with Support and Selling Managers through regular meetings to strengthen collaboration and implement operational strategies.
• Ensure staffing and daily coverage across all areas to maintain high operational standards.
• Oversee either a high-volume brand or a mid-level sales volume floor, managing all related operational and team performance metrics.

WHAT YOU WILL BRING:

• 3+ years of experience with retail operations, inventory management, or store leadership.
• Leadership experience - coaching and inspiring a team.
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
• Associates must be willing to work based on business need, which will include evenings, weekends, and holidays

YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation 

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate 

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [email protected].

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.