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Pacifica Housing

Director of Maintenance and Building Operations - Property Services

Facilities ManagementConfirmed live in the last 24 hours
Full-timeVictoria, BC, CanadaCA$110k - CA$130k /yr

About the Job

Requirements

  • A bachelor’s degree in Business Administration, Engineering, or a related field is required; an equivalent combination of education and experience may be considered.
  • At least three years of experience in progressive maintenance leadership roles is required; residential or commercial property management experience is preferred.
  • Experience conducting risk assessments, writing reports, and carrying out investigations relating to incidents in offices, properties, and tenant matters is required.
  • Experience drafting scopes for requests for proposals, negotiating contracts, and facilitating contracts is required.
  • Demonstrated skills in at least one residential building maintenance category—plumbing, locksmithing, or building operations such as boilers, heaters, fans, or pumps—are required.
  • General proficiency using smartphone apps and using email, text, calls, and calendar appointments is required.
  • The ability to work within tight deadlines is required.
  • Strong attention to detail and accuracy are required.
  • The ability to remain objective and calm during stressful situations and to de-escalate situations using tact and diplomacy is required.
  • The ability to follow through and resolve outstanding issues in a timely manner is required.
  • Strong interpersonal skills and a collaborative, encouraging approach are required.
  • Proficiency with Microsoft Office and other software and apps such as Yardi is required.
  • A clear criminal record check is required.
  • A valid driver’s license, access to a reliable vehicle, and at least $2 million in business-class liability insurance are required.
  • Working in Nanaimo two to three days per month is required, subject to review.

Responsibilities

  • Provide leadership and supervision to staff, motivating, empowering, guiding, and directing them to be responsible and accountable.
  • Support direct-report managers through coaching, mentoring, guidance, problem solving, and professional development.
  • Conduct regular check-ins and team meetings, and carry out performance management as needed.
  • Participate in recruitment, retention, and labor-relations matters, and oversee team performance management.
  • Ensure staff have and follow health and safety procedures, and that potential risks are identified, reported, and addressed with relevant departments.
  • Help the Executive Team develop and implement department goals, targets, and operational requirements aligned with organizational objectives.
  • Lead the team in developing standard operating procedures for its areas of responsibility.
  • Generate maintenance key performance indicator reports and use them to inform and improve processes and services.
  • Support continuous improvement in internal and external customer service.
  • Participate in annual budgeting and budget management and control.
  • Oversee maintenance procurement, including quote requests, purchase orders, standing offers, and requests for proposals, in accordance with procurement policy.
  • Oversee implementation of systems that improve service-delivery efficiency.
  • Collaborate with the Community Real Estate department on capital projects and operational handovers for new projects.
  • Maintain current knowledge of maintenance services, standards, legislation, regulations, policies, procedures, trends, and cost-effective requirements.
  • Oversee contractor management and source work as needed through established procurement processes, setting clear expectations and guidelines for contractors working at sites.
  • Prepare correspondence, letters, and reports, and respond to inquiries and issues in a timely manner.
  • Receive and direct incoming correspondence and approve invoices while ensuring procurement policies and procedures are followed.
  • Maintain cooperative relationships with staff, contractors, tenants, and clients.
  • Work independently to meet deadlines and complete assigned work.
  • Ensure annual site inspections are conducted and that corrective maintenance and capital projects are scheduled to address findings.
  • Ensure annual suite inspections are conducted and documented, corrective maintenance is scheduled as needed, and observed tenancy issues are reported to tenant services.
  • Support completion of a maintenance schedule and track progress and completion of related activities.
  • Monitor service-request completion for effectiveness and efficiency.
  • Oversee suite turnovers.
  • Oversee after-hours on-call coverage scheduling and be available for after-hours emergencies as needed.
  • Maintain a list of preferred vendors for emergencies.
  • Monitor contractor performance against service standards, contract terms, and timelines; address deficiencies and escalate concerns as needed.
  • Ensure contractors at Pacifica sites follow agency expectations for conduct, communication, safety, and privacy.
  • Ensure the maintenance and building operations team keeps Pacifica Housing’s Asset Planner up to date based on inspections, suite turns, and maintenance activities.
  • Support interdepartmental collaboration and service integration, particularly with the Supportive Services department.
  • Collaborate with the Community Real Estate department on annual updates to capital plans.

Desired Qualifications

  • Residential or commercial property management experience is preferred.

About the Company

Pacifica Housing

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