Corelight

Network detection and response technology provider

Manager – Customer Success - Public Sector

Customer SuccessPosted on Nov 8

Full-timeUnited StatesIn-person

About the Job

Requirements

At least 7 years of experience in Customer Success, federal account management, or a related customer-facing leadership function within enterprise technology.
At least 3 years of people management experience, with demonstrated success coaching and developing customer-facing teams.
An active Top Secret (TS) security clearance or higher; candidates must hold a current U.S. government security clearance at the Top Secret level or above.
Significant experience supporting U.S. federal civilian, Department of Defense, or intelligence community customers.
Understanding of federal procurement environments, government customer relationships, and the partner ecosystem.
Demonstrated ability to build strategic relationships with government stakeholders and navigate complex organizations.
Experience driving measurable customer adoption, retention, and value realization.
Familiarity with cybersecurity, network security, security operations, or related enterprise technologies.
Strong cross-functional leadership and experience coordinating technical and commercial resources around customer priorities.
Ability to establish scalable processes while accommodating federal customer requirements.
Sound judgment, discretion, and comfort operating in complex, mission-critical environments.

Responsibilities

Lead, coach, and develop the Federal Customer Success team, establishing clear performance expectations and accountability for customer outcomes.
Develop and execute a federal customer success strategy aligned to customer mission requirements, security priorities, and broader business objectives.
Build trusted relationships with federal agency stakeholders, security leaders, program owners, and executive sponsors.
Ensure customer success plans connect company capabilities to measurable operational and mission outcomes.
Establish consistent customer engagement practices, including account planning, executive reviews, risk identification, and renewal readiness.
Partner with Federal Sales and Renewals to protect recurring revenue and support long-term account growth.
Coordinate with Federal Technical Account Management, Professional Services, and Support teams to ensure effective implementation, adoption, and ongoing customer success.
Navigate complex government stakeholder environments, procurement cycles, partner relationships, and organizational dependencies.
Identify customer health and retention risks early, mobilizing cross-functional resources to resolve issues.
Build visibility into federal customer adoption, engagement, value realization, and portfolio health.
Help develop and scale the federal post-sales operating model, including team structure, processes, and customer engagement standards.

Be part of the team that defends the networks the world depends on

Corelight defends the world’s most sensitive networks—from global commerce to national defense—quietly, relentlessly, and with resolve. As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach.

By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape. Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.

About the Role

Corelight is seeking a Customer Success leader to build and lead our US Federal Customer Success practice. This leader will be responsible for ensuring federal customers achieve measurable security outcomes from their Corelight investments while developing a team capable of supporting the unique requirements of government environments. The role combines people leadership, strategic customer engagement, and operational execution. You'll partner with federal Sales, Technical Account Management, Professional Services, and Support to strengthen customer adoption, identify risks, and build long-term relationships across the federal customer base.

As Corelight continues to evolve its Customer Success model, you'll also help establish the practices, standards, and team capabilities needed to support a growing federal business.

What You'll Do

Lead, coach, and develop the Federal Customer Success team, establishing clear performance expectations and accountability for customer outcomes.
Develop and execute a federal customer success strategy aligned to customer mission requirements, security priorities, and Corelight's broader business objectives.
Build trusted relationships with federal agency stakeholders, security leaders, program owners, and executive sponsors.
Ensure customer success plans connect Corelight capabilities to measurable operational and mission outcomes.
Establish consistent customer engagement practices, including account planning, executive reviews, risk identification, and renewal readiness.
Partner with Federal Sales and Renewals to protect recurring revenue and support long-term account growth.
Coordinate closely with Federal TAM, Professional Services, and Support teams to ensure effective implementation, adoption, and ongoing customer success.
Navigate complex government stakeholder environments, procurement cycles, partner relationships, and organizational dependencies.
Identify customer health and retention risks early, mobilizing cross-functional resources to resolve issues.
Build visibility into federal customer adoption, engagement, value realization, and portfolio health.
Help develop and scale Corelight's federal post-sales operating model, including team structure, processes, and customer engagement standards.

What You'll Bring

7+ years of experience in Customer Success, federal account management, or a related customer-facing leadership function within enterprise technology.
3+ years of people management experience, with demonstrated success coaching and developing customer-facing teams.
Active Top Secret (TS) security clearance or higher required. Candidates must hold a current U.S. government security clearance at the Top Secret level or above.
Significant experience supporting US federal civilian, Department of Defense, or intelligence community customers.
Understanding of federal procurement environments, government customer relationships, and the partner ecosystem.
Demonstrated ability to build strategic relationships with government stakeholders and navigate complex organizations.
Experience driving measurable customer adoption, retention, and value realization.
Familiarity with cybersecurity, network security, security operations, or related enterprise technologies.
Strong cross-functional leadership and experience coordinating technical and commercial resources around customer priorities.
Ability to establish scalable processes while accommodating federal customer requirements.
Sound judgment, discretion, and comfort operating in complex, mission-critical environments.

Notice of Pay Transparency:
The compensation for this position may vary depending on factors such as your location, skills and experience. Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus. Equity and additional benefits will also be awarded.

Compensation Range

$145,000—$243,000 USD

Why Join Us?

Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry. Our passionate team thrives in a collaborative, inclusive, and geographically distributed culture. We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work.

We are looking forward to meeting you. Check us out at www.corelight.com

Compensation Range 145000 - 243000 USD

About the Company

Corelight

Network detection and response technology provider

Corelight provides network detection and response (NDR) technology that gives organizations visibility into network traffic to detect threats and support investigations, with products like the Open NDR Platform and Cloud Sensor for AWS. It processes network data to produce actionable visibility and can integrate with other security tools to enable threat hunting, incident response, and monitoring across on-premises and cloud environments. Its approach is partner-friendly and interoperable, as security firms like Mandiant and CrowdStrike use Corelight’s Open NDR technology to power their own services. Corelight aims to improve cyber defense at scale by expanding visibility and detection through direct sales and partnerships that embed its technology into other providers’ offerings.

Company size: 201-500
Company stage: Series E
Total funding: $309.2M
Headquarters: San Francisco, CA
Founded: 2013

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