A minimum of five CSEC/GCE O Level passes, including English Language and Mathematics.
A minimum of two years of experience in administration or a similar position.
Proficiency in the Microsoft Suite of products.
Excellent organizational skills.
Ability to work as part of a team.
Excellent oral and written communication skills.
Interpersonal skills to bridge the gap between clients and internal teams.
Ability to work autonomously and demonstrate proactive initiative and accountability.
Attention to detail.
Responsibilities
Coordinate end-to-end processing of product and equipment orders, ensuring accuracy from quotation to final delivery.
Process quotations, delivery notes, and invoices in accordance with company pricing and approval policies.
Serve as the primary bridge between the sales team and Logistics, Finance, and Operations to ensure product availability and reliable delivery timelines for clients.
Source quotations and procure non-stock items from local and foreign suppliers.
Ensure local purchase invoices and purchase orders are logged and forwarded to the accounts payable department.
Review delivery note reports to ensure invoicing complies with company policy, and provide a monthly status report to the Operations team.
Provide customers with product and service information.
Assist with managing and updating the weekly sales pipeline and quotation log to ensure accurate revenue forecasting.
Oversee accurate data entry of quotations and invoices into customer portals, ensuring compliance.
Conduct market research to track competitor pricing.
Supervise and mentor the Industrial Customer Service Representative to optimize and maintain a seamless order flow.
Monitor and analyze telemarketing campaigns to track performance metrics and improve lead conversion rates.
Maintain and audit the customer relationship management database to ensure data integrity.
Assist with generating weekly customer coverage reports for analysis.
Adhere to relevant Health, Safety and Environmental policies and procedures, promote HSE awareness, and ensure team compliance.
Job Purpose
To oversee and streamline the daily operations of the sales support team by coordinating cross-departmental efforts from quotation to final dispatch. The position secures client retention, drives business development support and assists with ensuring departmental sales targets are met effectively.
KEY RESPONSIBILITIES
Coordinate the end-to-end processing of product and equipment orders, ensuring accuracy from quotation to final delivery.
Process quotations, delivery notes and invoices in accordance with company pricing and approval policies
Serve as the primary bridge between the sales team and key internal departments (Logistics, Finance, and Operations) to ensure product availability and reliable delivery timelines for clients
Source quotations as well as procure various non-stock items from local and foreign suppliers.
Ensure local purchase invoices and purchase orders are logged and forwarded to accounts payable department.
Review delivery note report to ensure invoicing in accordance with company policy and provide status report to operations team monthly.
Provide customers with product and service information.
Assist with managing and updating the weekly sales pipeline and quotation log to ensure accurate revenue forecasting
Oversee accurate data entry of quotations and invoices into customer portals, ensuring compliance.
Conduct market research to track competitor pricing.
Supervise and mentor the Industrial Customer Service Representative (CSR) to optimize and maintain a seamless order flow.
Monitor and analyze telemarketing campaign to track performance metrics and improve lead conversion rates.
Maintain and audit the CRM database to ensure data integrity.
Assist with generating customer coverage reports weekly for analysis.
Demonstrates active adherence to all relevant Health, Safety and Environmental (HSE) policies and procedures, while also promoting HSE awareness.
Responsible for Team compliance as it relates to Health, Safety and Environmental (HSE) policies and procedures.
Performs other related responsibilities that may be required to enhance the operations of the Company.
KNOWLEDGE & EXPERIENCE
A minimum of five (5) CSEC/GCE O Level passes, including English Language and Mathematics.
A minimum of two (2) years’ experience in Administration or a similar position.
Proficiency in the Microsoft Suite of products.
KEY COMPETENCIES
Excellent organizational skills.
Team oriented.
Excellent communication skills, both oral and written.
Excellent interpersonal skills to bridge the gap between the client and internal teams.
Displays a high degree of autonomy, proactive initiative, and accountability.