Business Process Analyst

Overview

Keysight Customer Contact Center Japan Business Solutions Team is looking for a Business Process Analyst responsible for analysis and evaluation of user business problems and development of business system or process recommendations to meet requirements, including problem definition, evaluation of requirements, and implementation of systems/processes, ensuring sales and operation teams are compliant with regulations, policies, and processes.

This role will require participation in global KSI projects and Digital Products activities as a representative for Japan, and business liaison to IT and application support with business readiness lead responsibilities including collaboration and coordination with global project team and other cross-functional teams for planning, resourcing, testing, training, supporting, etc. for successful deployment. It will also require effective communication across management and operation teams for smooth deployment and transition with management of changes.

We are looking for someone who is curious, willing to learn, and ready to take ownership. Someone who enjoys solving problems, embraces new challenges, values accuracy and attention to detail, and is excited to explore new technologies, including AI, while collaborating with both local and global teams.

Responsibilities

• Introduce new system/tool/process released globally or locally with collaboration and coordination with cross-functional teams
• Provide post-implementation support for sales and operation teams
• Update and maintain data and processes to be compliant with laws, regulations, customs, company policies, etc.
• Perform audit regularly to ensure operations comply with policies and processes and verify accuracy and reliability of the outcomes
• Analyze and evaluate user business problems and help developing system capabilities and/or processes to meet requirements
• Troubleshoot complex issues involving system capability, processes, master data setup, etc.  
• Participate global initiatives such as KSI projects and Digital Products activities to lead and support smooth deployment to Japan business
• Closely work with global team to raise requests for system enhancement, bug fixed, process improvements, etc.
• Ensure clear and timely communication to management team to inform progress, key issues, and changes which may impact the business.

Qualifications

• Bachelor’s or Master’s Degree or equivalent
• Minimum of 3 years relevant business experience is preferred
• Native-level Japanese communication skills and the ability to communicate effectively in English (Perfect English is not required; willingness and confidence to work in a global environment are more important)
• Excellent communication and interpersonal skills
• Open-minded, self-motivated, willing to help others
• Multi-tasking skill with attention to detail
• Strong willingness to learn new systems, processes, and business domains
• Demonstrates curiosity and adaptability in learning new technologies, tools, and ways of working, including emerging technologies such as AI
• Ability to work well in a team and independently
• Flexibility to adjust work schedule to accommodate evening calls as needed
• Easily adapt to change and can cope with uncertainty

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