Health System Coordinator

The incumbent will plan and implement initiatives to strengthen SRHR services, particularly Family Planning (FP), Menstrual Regulation (MR), Post-Abortion Care (PAC), and the management of GBV survivors in urban health facilities, especially will provide technical support to urban clinics, public and private hospitals and tertiary level institutes serving Dhaka’s underserved communities; among them, 45 urban clinics, including 12 facilities designated for 24/7 reproductive health services; 9 private health care facilities and 10 higher-level referral facilities in DSCC and DNCC. The Technical Coordinator will facilitate capacity-building initiatives through training, mentoring, and onsite support for service providers, and will undertake initiatives to improve facility readiness and quality of care through mentoring, monitoring, and health systems strengthening support. S/he will support compliance with relevant SOPs, proper utilization of equipment and commodities, and strengthening of record-keeping and reporting systems. The role also requires maintaining effective coordination within teams and with government and non-government stakeholders at the local level to enhance the visibility of the organization’s SRHR initiatives. Additionally, s/he will provide technical inputs for event and activity reports in consultation with the Project Manager/focal person and the HS teams.

A. Capacity Building of Health Care Providers to Ensure Quality FP, CMRC and GBV Services

•         Collaborate with project teams, DGHS and DGFP, Urban Health officials, and facility managers to assess training needs and develop training plans for service providers on family planning (FP), and comprehensive menstrual regulation care (CMRC), and SGBV services.

•         Coordinate with health facilities and project teams to ensure training readiness, including preparation of training materials, logistics, technical and administrative arrangements, and issuance of participant notifications.

•         Organize, facilitate and document FP, CMRC and SGBV training for health care providers/GPs (General Practitioners), and monitor training quality in collaboration with partners, ensuring adherence to approved curricula, training methodologies, manuals, and tools.

•         Coordinate with pharmacies and partners to organize, facilitate, and document training on MA and VCAT for pharmacy owners or drug sellers, ensuring adherence to approved curricula, training methodologies, manuals, and tools.

•         Provide technical support for the development of IEC/BCC materials on MA for pharmacy owners or drug sellers.

•         Coordinate with partners to organize, facilitate, and document training on FP, CMRC, and SGBV for Community Action Groups (CAGs), ensuring adherence to approved curricula, training methodologies, manuals, and tools.

•         Provide technical guidance to partners and facility focal persons on post-training follow-up and onsite mentoring to support the effective initiation and provision of services in line with established protocols and standards.

•         Manage training participant information and evaluation data (pre- and post-tests), maintain updated records in Ipas’s data management system (Tera), prepare training reports, and contribute to the continuous improvement of training processes and outcomes.

•         Work closely with project teams and service delivery sites to address stigma, strengthen provider attitudes and behaviors, and promote an enabling environment for respectful, client-centered service delivery.

B) Facility Readiness, Service Recording, and Reporting

• Support the implementation of Whole Site Orientation (WSO), Values Clarification and Attitude Transformation (VCAT) sessions, and Infection Prevention and Control (IPC) orientations for facility managers, service providers, and support staff to promote stigma-free, respectful, and quality FP, MR, and PAC services.
• Ensure the availability and proper use of medical instruments, anatomical models, commodities, logistics, clinical guidelines, protocols, job aids, registers, and reporting tools required for quality FP, MR, and PAC service delivery.
• Liaise with health facilities to ensure adequate infrastructure, dedicated service space, privacy and confidentiality, and the availability of trained providers for quality service delivery.
• Coordinate with the project and HS teams to provide technical guidance and ensure effective branding. Support facilities in maintaining accurate and timely service records, registers, and reports for FP, MR, and PAC services in accordance with national reporting requirements and Ipas standards.
• Monitor the completeness and quality of service data and provide follow-up support to facility staff to strengthen documentation, reporting practices, and data use for service improvement.

C) Mentoring and Monitoring Support for Quality, Respectful, and Stigma-Free CMR

• Ensure regular monitoring of project-supported health facilities including urban clinics, public and private hospitals and tertiary level institutes serving Dhaka’s underserved communities; GP chambers through routine facility visits to ensure adherence to CMRC standards and protocols.
• Provide on-the-job mentoring to service providers to support skill development, retention, and quality improvement, and follow up to ensure a supportive clinical environment.
• Organize on-the-job training and follow-up where gaps in trained providers are identified to ensure adherence to standard guidelines and protocols.
• Conduct Service Progress Reviews (SPR) and provide feedback to service providers, clinical teams, the Ipas HS team, and relevant project members to implement corrective actions.
• Monitor adherence to standard procedures for MR, PAC, and FP services, including infection prevention and control, ensuring respectful and safe service delivery with informed choice for women.
• Assist the team in analyzing gaps, preparing reports, and sharing findings with respective facilities to support quality improvement initiatives undefined

• D) Internal and External Coordination and others:

• Organize technical review and coordination meetings with facility teams, urban clinics, public and private hospitals and higher-level referral facilities, pharmacy owners or drug sellers, Ipas, and GoB officials at the local level to regularly review performance. Participate in coordination meetings at facility level to maintain an enabling environment for quality MR, PAC, and FP service delivery. Maintain effective internal coordination within the team to support implementation of quality CMRC services. Maintain external liaison with MoH officials at local and national levels, OBGYN specialists, Heads of Departments, and facility teams to strengthen service delivery and quality assurance. Support the Ipas HS team in the development of guidelines, protocols, and job aids related to undefined Perform any other duties as assigned.

Ipas is strongly committed to providing a work environment that is free from all forms of harassment, discrimination, and inequity.  We recruit, employ, train, promote, and compensate our personnel without regard to race, age, sex, religion, national origin, color, creed, ancestry, citizenship, caste, ethnicity, regional identity, tribal identity, marital status, veteran status, disability, genetic information, gender identity, transgender status, sexual orientation, or any other personal characteristic protected by law or outlined by Ipas policy. Ipas acknowledges that these personal characteristics may differ in different contexts.