Onboarding Coordinator - Shared Services

Job Type:

Regular

Work Location:

Client Support Center - Southlake, TX 76092

Overview:

2020 Companies is seeking an Onboarding Coordinator to join our Shared Services Team!

The Onboarding Coordinator is responsible for delivering a high-quality, seamless hiring experience in a high-volume, fast-paced environment. This role manages all candidate onboarding activities from offer acceptance through the first day of employment, serving as the primary point of contact for new hires while partnering closely with recruiters, hiring managers, and internal stakeholders. The Onboarding Coordinator also provides critical operational and administrative support to ensure smooth departmental functions and compliance with all applicable employment laws.

What We Offer: 

• Receive $17.00/hr, paid weekly 
• Work remotely, from home 
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• Mobile Reimbursement 
• Scholarship opportunities for employees and direct family members 
• Employee Assistance Program 
• Leadership Development Program 
• Employees' special pricing for multiple clients 

Job Description:

Onboarding

• Serve as the primary point of contact for new hires, guiding them through every step of the onboarding process from offer acceptance to day one
• Partner with recruiters and hiring managers to ensure candidates are efficiently and expeditiously guided through the hiring process
• Continuously monitor the applicant tracking system to ensure timely candidate flow and completion of all required tasks
• Order and track pre-employment screenings in a timely manner
• Manage I-9 compliance and ensure timely completion of all USCIS requirements
• Ensure all necessary system logins and access are set up for incoming new hires
• Manage and troubleshoot post-offer applicant tracking system access issues
• Use sound judgment and appropriate resources to disposition candidates in accordance with client and company guidelines
• Partner with HR and Legal regarding changing regulatory demands as needed
• Ensure adherence to FCRA, EEO, and all related federal and state employment laws
• Maintain excellent data integrity across all onboarding-related systems
• Track and report on new hire progress to leadership teams
• Continuously identify opportunities to improve the onboarding process and enhance the overall candidate experience

Operations & Administration

• Handle daily organizational and administrative tasks to support departmental operations
• Manage travel arrangements, scheduling, and other logistical needs for the team
• Analyze and audit data for accuracy and completeness
• Maintain a high level of customer service during inbound and outbound communications
• Communicate in a timely and professional manner with all candidates and internal stakeholders
• Provide accurate and timely responses to all inquiries and general correspondence
• Assist with ad-hoc operational tasks as needed

Qualifications

• High school diploma or equivalent required
• 1–2 years of relevant experience in onboarding, human resources, or recruiting preferred
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Excellent written and verbal communication skills, with a strong attention to detail and accuracy
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), including working knowledge of basic formulas and functions
• Previous data entry experience strongly preferred
• Ability to be resourceful and proactive when issues arise
• Strong problem-solving skills and sound judgment under pressure
• Customer service-oriented attitude with excellent interpersonal and collaboration skills
• Ability to work both independently and as part of a team
• Ability to thrive in a fast-paced, dynamic environment

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.