About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com.

About the Team

The New Verticals Success Management team retains, grows, and improves the partnership quality of SMB merchants. We work with non-restaurant verticals including alcohol, flowers, and convenience. This is an exciting part of DoorDash at the forefront of the company’s evolution. Our team is located throughout the US, with a concentration in Phoenix, AZ.

About the Role

As a leader of our New Verticals Success Management team, you will oversee 5-10 New Verticals Success Managers, including people coaching, performance management to revenue goals, and working directly with merchants.

As New Verticals is a developing part of DoorDash, you will take on projects to support program strategy and structure. These include enablement, process, cross functional collaboration, and new initiatives.

You’ll report into our Director, New Verticals Success Management. This role is remote with occasional in-office collaboration as well as merchant visits.

You’re excited about this opportunity because you will…

• Lead - Oversee a group of Success Managers delivering customer growth, long-term relationships, and product portfolio adoption
• Drive - Ensure standards of Key Performance Indicators (KPIs) are met by all individuals on the team to support consistency in experience throughout the department
• Project Manage (up to 50% of time) - Serve as DRI on enablement, projects, pilots, and topics of interest. Lead with curiosity and research to strategize, build, launch, and maintain department efforts
• Build - Interview, hire, and train qualified candidates to support New Verticals’ growth

We’re excited about you because…

• You have 2+ years of experience leading a team
• You have 4+ years of Sales or Account Management experience
• You have excellent performance management skills
• You are adept at project management
• You enjoy fast, ambiguous environments that do not yet have comprehensive structure or clear roles and responsibilities
• You bias to action and proactively fill opportunities and gaps

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on August 21, 2023.

Please see the independent bias audit report covering our use of Covey here.