Commercial Training Operations Specialist

The Specialist, Commercial Training Operations, is the primary owner responsible for planning, checklists, logistics management, and event coordination necessary for ensuring successful, high-quality delivery of training courses – both live instructor-led and web-based on-demand deliveries. This includes serving as customers’ primary point of contact after training is booked. The Specialist will ensure close coordination with customers is carried out in a way that guarantees a smooth, high-quality delivery. 

What You Will Do:

• Oversee the logistics of the training delivery system to ensure smooth operation of both in-person and virtual courses.
• Ensure timely access to course materials for instructors and students, maintaining a high standard of course delivery.
• Actively troubleshoot and resolve any logistical or technical issues during course delivery.
• Maintains course delivery statistics for the commercial training department.
• Manage the course evaluation process, ensuring feedback is accurately collected and analyzed.
• Utilize feedback to make actionable recommendations for course improvement and report these to the product management team.
• Administer the virtual delivery platform, providing support for any technical issues encountered by instructors or participants.
• Ensure reliable operation of virtual training environments, enhancing user experience and satisfaction.
• Cultivate and maintain robust relationships with instructors involved in ABS training programs.
• Coordinates the scheduling of presenters / facilitators for classroom training sessions
• Ensure instructors are fully informed about their responsibilities, course materials, and training delivery logistics.

What You Will Need:

Education and Experience

• Bachelor’s degree in Business, Maritime Studies, or a related field. Additional education in a relevant field, such as education administration, is a plus.
• A minimum of 2 years of experience in managing course delivery and fulfillment in a training-related business, with a strong preference for experience in the maritime or shipping industry or an analogous field in which international regulations and supply chain/logistics play a central role.
• Proven project management skills, with a track record of managing complex projects and cross-functional teams.
• Expert project management skills, with the ability to track and manage multiple internal and external projects in tandem 

Knowledge, Skills, and Abilities

• Ability to plan, manage, and monitor multiple event-based training deliveries in parallel
• Excellent customer-facing skills with an ability to serve as the primary customer service representative for the business
• Strong understanding and experience with commercial B2B training, with knowledge of the logistics, stakeholder groups, and operational needs of a training business
• Strong networking and communication skills for collaborating with customers and team members inside and outside the commercial training team
• Experience with the maritime/shipping industry and the needs of maritime customers.
• Ability to collaborate across departments and teams to meet their needs and foster a culture of high-performance 
• Ability to engage and manage vendors necessary for carrying out the operations of the department, ensuring on-time and on-budget delivery of external products and services
• Strong skills in building and maintaining relationships with subject matter experts (SMEs) and external partners.
• Ability to obtain a working knowledge of the ABS Health, Safety, Quality, and Environmental Management System.

It Would Be Nice If You Had:

A credential in project management (i.e., PMP) or business analysis is a plus.

Reporting Relationships:

Reports to the Manager, Commercial Training Operations and may include individual contributor direct reports and/or contracted team members.