Johnson Controls

Provides smart building technology and services

HVAC Service Manager

HVAC & Building SystemsConfirmed live in the last 24 hours

Full-timeKolkata, West Bengal, IndiaNo salary listedIn-person

About the Job

Requirements

A Bachelor's degree or Diploma in Mechanical Engineering, Electrical Engineering, or a related discipline is required.
At least 8 years of experience in HVAC service operations, including chillers and commercial or industrial cooling systems.
Strong knowledge of water-cooled and air-cooled chillers, HVAC controls and building management systems, refrigeration cycles, centrifugal, screw, scroll, and reciprocating compressors, cooling towers, pumps and hydronic systems, energy efficiency, and troubleshooting is required.
Experience managing annual maintenance contracts, service contracts, and field service teams is required.

Responsibilities

Lead and manage service operations for HVAC systems, water-cooled chillers, air-cooled chillers, air handling units, fan coil units, cooling towers, and related equipment.
Drive service revenue through annual maintenance contracts, retrofit, modernization, repair, and spare parts sales.
Manage a team of Service Engineers and Technicians, ensuring productivity and service quality.
Oversee installation support, commissioning, troubleshooting, and root cause analysis for complex technical issues.
Ensure adherence to service-level agreement commitments and customer satisfaction targets.
Develop and maintain relationships with key customers, consultants, facility managers, and contractors.
Monitor service key performance indicators including response time, first-time fix rate, service backlog, and contract renewals.
Plan manpower allocation, training, and technical capability development.
Ensure compliance with safety standards, environmental, health, and safety regulations, and company policies.
Collaborate with sales teams to identify service business opportunities and support customer retention initiatives.
Manage service budgets, forecasting, inventory control, and resource planning.

The Manager - Service is responsible for leading service operations for HVAC and Chiller systems, ensuring high customer satisfaction, operational excellence, revenue growth, and effective management of service teams. The role involves driving preventive maintenance, breakdown service, troubleshooting, AMC management, spare parts planning, and customer relationship management.

Key Responsibilities

Lead and manage service operations for HVAC systems, water-cooled chillers, air-cooled chillers, AHUs, FCUs, cooling towers, and related equipment.
Drive service revenue through AMC, retrofit, modernization, repair, and spare parts sales.
Manage a team of Service Engineers and Technicians, ensuring productivity and service quality.
Oversee installation support, commissioning, troubleshooting, and root cause analysis for complex technical issues.
Ensure adherence to SLA commitments and customer satisfaction targets.
Develop and maintain relationships with key customers, consultants, facility managers, and contractors.
Monitor service KPIs including response time, first-time fix rate, service backlog, and contract renewals.
Plan manpower allocation, training, and technical capability development.
Ensure compliance with safety standards, EHS regulations, and company policies.
Collaborate with sales teams to identify service business opportunities and support customer retention initiatives.
Manage service budgets, forecasting, inventory control, and resource planning.

Required Qualifications

Bachelor's Degree or Diploma in Mechanical Engineering, Electrical Engineering, or related discipline.
8+ years of experience in HVAC service operations, including chillers and commercial/industrial cooling systems.
Strong knowledge of: Water-Cooled & Air-Cooled Chillers HVAC Controls & BMS Refrigeration Cycles Compressors (Centrifugal, Screw, Scroll, Reciprocating) Cooling Towers, Pumps & Hydronic Systems Energy Efficiency & Troubleshooting
Experience managing AMCs, service contracts, and field service teams.

About the Company

Johnson Controls

Provides smart building technology and services

Johnson Controls transforms environments where people live, work, learn, and play by providing smart, healthy, and sustainable buildings. It offers comprehensive digital solutions through its OpenBlue platform, serving healthcare, education, data centers, airports, stadiums, manufacturing, and government sectors with a portfolio of building technology, software, and services focused on efficiency, safety, and sustainability. The company operates in more than 150 countries with about 100,000 experts and aims to reimagine building performance to benefit people, places, and the planet.

Company size: 10,001+
Company stage: IPO
Headquarters: Cork, Ireland
Founded: 1885

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Johnson Controls

HVAC Service Manager

About the Job

Requirements

Responsibilities

Key Responsibilities

Lead and manage service operations for HVAC systems, water-cooled chillers, air-cooled chillers, AHUs, FCUs, cooling towers, and related equipment.

Drive service revenue through AMC, retrofit, modernization, repair, and spare parts sales.

Manage a team of Service Engineers and Technicians, ensuring productivity and service quality.

Oversee installation support, commissioning, troubleshooting, and root cause analysis for complex technical issues.

Ensure adherence to SLA commitments and customer satisfaction targets.

Develop and maintain relationships with key customers, consultants, facility managers, and contractors.

Monitor service KPIs including response time, first-time fix rate, service backlog, and contract renewals.

Plan manpower allocation, training, and technical capability development.

Ensure compliance with safety standards, EHS regulations, and company policies.

Collaborate with sales teams to identify service business opportunities and support customer retention initiatives.

Manage service budgets, forecasting, inventory control, and resource planning.

Required Qualifications

Bachelor's Degree or Diploma in Mechanical Engineering, Electrical Engineering, or related discipline.

8+ years of experience in HVAC service operations, including chillers and commercial/industrial cooling systems.

Strong knowledge of: Water-Cooled & Air-Cooled Chillers HVAC Controls & BMS Refrigeration Cycles Compressors (Centrifugal, Screw, Scroll, Reciprocating) Cooling Towers, Pumps & Hydronic Systems Energy Efficiency & Troubleshooting

Experience managing AMCs, service contracts, and field service teams.

About the Company

Johnson Controls

Recently Posted Jobs