Old Second National Bank

Local Chicago bank offering commercial banking

Universal Banker Floater

Retail & Commercial BankingConfirmed live in the last 24 hours

Full-time$18.10 - $22.50 /hr

About the Job

Requirements

A high school diploma or equivalent and one year of related experience in banking, cash handling, customer service, sales, or office work, or an equivalent combination of education and experience.
Must obtain NMLS registration within 60 days of assuming the role and meet Bank training requirements.
Must work onsite at the Sycamore, Elburn, St. Charles, and Bartlett, Illinois locations.
Must maintain a flexible work schedule, including opening or closing the branch as needed, and be willing to fill in at other Old Second Bank locations.
Demonstrate customer service and professional communication.
Promote products, generate sales referrals, and cross-sell products and services.
Have math and computer proficiency, and technical aptitude to learn and use bank software applications.
Have a basic understanding of banking, check processing, credits, and debits.
Maintain focus and organization during high-volume or interrupted work.
Demonstrate reliability, commitment to work, and follow-through on tasks.
Know and comply with bank rules and regulations.
Multitask and follow through on all responsibilities.

Responsibilities

Meet sales and service goals by engaging in Bank sales processes, including profiling, building customer relationships, using sales and customer service software, and participating in sales campaigns; follow up with customers by phone or email.
Open, close, and maintain customer accounts accurately according to established policies and procedures; understand materials in Personal Banker training manuals.
Use knowledge of Old Second products and services to advise new and existing customers on banking options; learn and apply knowledge to more complicated retail products, including IRAs and loans.
Maintain customer service standards to support strong branch ratings, including internal survey results.
Cross-train as a Teller and fill in behind the Teller line as needed to handle basic transactions, including cashing checks and processing deposits and withdrawals, while following procedures and balancing the drawer.
Maintain working knowledge of internal and legislated compliance and regulations, including completing annual training satisfactorily.
Ensure operational accuracy and compliance, including records, TD Ops, BSA/Fraud/CTR, BAI, signature cards, CIP, and beneficial ownership.

Desired Qualifications

An associate or bachelor's degree is preferred but not required.
Prior experience as a teller or personal banker.

Who We Are

At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.

With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!

Move your career forward at Old Second.

Position Overview

Join our team as a full-time Universal Banker Floater and help deliver an exceptional banking experience to customers across our branch network. Based primarily at our Sycamore branch, this position will occasionally provide support at our Elburn, St. Charles, and Bartlett locations. The role reports to the Sycamore Branch Manager and is responsible for opening and closing accounts, completing account maintenance, developing strong customer relationships, and supporting Teller operations as needed.

Essential Job Functions

Meets sales and service goals by actively engaging in Bank sales processes including profiling, building strong customer relationships, utilizing sales and customer service software, and participating in sales campaigns. Follows up with customers by phone or email.
Accurately opens, closes, and maintains customer accounts according to established policies and procedures. Understands material covered in Personal Banker training manuals.
Utilizes strong knowledge of Old Second products and services to advise new and existing customers of Old Second’s comprehensive portfolio of banking options. Begins to learn and apply knowledge to more complicated retail products including IRAs and loans.
Maintains a high level of customer service to assist the branch in obtaining the highest customer service ratings, including internal survey results.
Utilizes cross training as a Teller to fill in as needed behind the Teller line to handle basic transactions including cashing checks, processing deposits and withdrawals, and adhering to processes and procedures including balancing drawer.
Maintain working knowledge of all internal and legislated compliance and regulations including satisfactory completion of all annual training.
Responsible for Operational Accuracy and Compliance (ex. Records, TD Ops, BSA/Fraud/CTR’s, BAI, Signature Cards, CIP, Beneficial Ownership).
Maintains flexibility in work schedule including opening/closing branch as needed. Demonstrates willingness to fill in at other OSB locations as needed.

Minimum Requirements

High school diploma (or equivalent) and one year of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience.
Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
Must work onsite to perform responsibilities of this position. (Sycamore, Elburn, St. Charles, and Bartlett, IL)
Branch hours: Monday-Friday, 8:30am-5:30pm and Saturday, 8:30am-1pm.

Competencies

Demonstration of excellent customer service and professional communication.
Dedication to product promotion, sales referrals, and cross selling products/services.
Math and computer proficiency. Technical aptitude toward learning and utilizing bank software applications.
Basic understanding of banking, check processing, credits and debits.
Focus and organization during periods of high volume or interruption.
Reliable: dedication & commitment to work; follow-through on all tasks
Knowledge and compliance with bank rules and regulations.
Multi-task and follow-through on all responsibilities.

Preferred, but not required

Associate or bachelor’s degree preferred.
Prior experience as a teller or personal banker.

Compensation & Benefits

Base pay: $18.10 - $22.50/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience.

Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance.

Benefits: How We Support You - Old Second

Thanks for considering Old Second!

About the Company

Old Second National Bank

Local Chicago bank offering commercial banking

Old Second National Bank provides traditional banking services in the Chicago metropolitan area, offering deposits, loans, and a full set of card products (debit, credit, and prepaid) along with treasury services for commercial clients. Its products work by taking customer deposits, funding loans, and enabling payments and cash management through card usage and treasury services; the bank is modernizing its online experience with a new Corporate O2 platform to improve online banking for commercial customers. The bank differentiates itself through deep local roots and a strong focus on community commitment, combined with substantial commercial banking capabilities, including treasury management, tailored to individuals, families, and businesses in the Chicagoland area. Its goal is to serve the local community with personalized financial solutions, help clients manage money efficiently, and support business growth by providing reliable banking services and updated technology.

Company size: 501-1,000
Company stage: IPO
Headquarters: Aurora, IL
Founded: 1871

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