Patient Services Specialist
Kennedy Krieger
Patient Services Specialist
Kennedy Krieger
Non-profit pediatric neurodevelopmental care provider
The Patient Services Specialist performs routine front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones under the direction of more senior Care Center staff. The incumbent will interact with patients, families, clinicians, administrative staff, and third-party payers and provide customer service in a courteous and professional manner.
1. Collect co-pays, provide receipts, and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues.2. Obtain required information for both registration and financial documentation needed to complete the check-in process.3. Answers phones, directs calls as needed, takes messages, returns calls to answer inquiries/questions, and provides accurate and timely follow-up.4. Provide routine financial benefits.5. Monitor Epic work que for tracking internal/external consults.6. Under general supervision, perform advanced clerical or administrative tasks. Using varying methods, process transactions and select or devise the stepsnecessary to complete all assignments.
EDUCATION:High School diploma, GED, or equivalent required.
EXPERIENCE:Experience in customer service, administrative support, or other related area preferred.
Non-profit pediatric neurodevelopmental care provider
Kennedy Krieger Institute is a non-profit affiliated with Johns Hopkins that helps children and young adults with developmental disabilities and brain, spinal cord, or musculoskeletal disorders. It combines patient care, special education, research, and professional training delivered through interdisciplinary teams, inpatient units, more than 55 outpatient clinics, and home, community, and school-based programs. It stands out by offering medical care alongside education and community services under one umbrella with a strong Johns Hopkins link and coordinated, team-based care across settings. Its goal is to improve quality of life for its patients through comprehensive, coordinated care, education, research, and training.
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