Field Operations Supervisor
$38 - $45/hr+ 4% 401(k) Match
Senior
Yuba City, CA, USA
In PersonOccasional travel to other Race offices or off-site locations is required.
Field ServiceTelecom & Utility Field Service
No H1B Sponsorship
About the job
Requirements
- Eligibility for U.S. employment without sponsorship is required.
- Applicants must be at least 18 years old.
- A valid driver's license is mandatory and subject to successful verification through a Department of Motor Vehicles check.
- At least five years of experience in telecommunications field operations, including at least two years in a supervisory role, is required.
- A solid understanding of telecommunications networks, equipment, and technologies, including fiber optics, copper, wireless systems, and related infrastructure, is required.
- Proficiency in Salesforce and experience managing and using customer relationship management systems for field operations and data management are required.
- The ability to communicate effectively in English, including speaking, reading, writing, and comprehension, is required for job performance and workplace communication.
- Proficiency in Microsoft Office applications, including Teams, Word, Excel, and PowerPoint, and teleconferencing applications is required.
- The ability to distinguish colors and audible tones is required.
- The role requires operating mechanized equipment such as bucket trucks, excavators, and trenchers.
- The role requires climbing poles up to 40 feet and operating bucket trucks with ladders over 32 feet; aerial work only.
- The role requires operating within manufacturer weight limits: 350 pounds for bucket trucks and 300 pounds for ladders.
- A clean driving record, as defined by the current fleet insurance underwriter, is required.
- The role may require overtime, after-hours, weekend, emergency, or on-call work.
- The role requires completing and signing off on pre-job safety planning tools at the start and end of shifts and completing required safety paperwork.
- The role requires responding appropriately to safety hazards and warning devices, including backup alarms, smoke, fumes, odors, colored warning tags, and warning sirens.
- The role requires following company policies, safety procedures, and regulatory requirements to maintain a secure work environment.
Responsibilities
- Oversee and coordinate the day-to-day operations of field technicians to ensure efficient delivery of field services, including installation, maintenance, and repair of telecommunications equipment.
- Lead, motivate, supervise, guide, support, and mentor field technicians to foster a productive work environment.
- Conduct regular performance evaluations, set performance goals, and provide constructive feedback to improve team members' skills and performance.
- Promote teamwork, collaboration, and a strong work ethic in pursuit of operational objectives.
- Plan and oversee field service activities, including resource allocation, routing, and adherence to service schedules.
- Coordinate with the Dispatch Manager to receive work orders and schedule field technicians for installations, repairs, and maintenance.
- Monitor technicians' daily progress, provide support, and resolve operational challenges.
- Ensure field operations comply with company policies, safety guidelines, and industry regulations.
- Inspect and audit field work for compliance, service quality, and adherence to standard operating procedures.
- Implement corrective actions and training programs to maintain service quality.
- Provide technical guidance to field technicians and assist with complex installations, repairs, and troubleshooting.
- Keep current with industry advancements and emerging technologies and share relevant knowledge with the team.
- Collaborate with Customer Support to address customer inquiries, concerns, and escalations related to field operations.
- Ensure quality customer service, resolve customer issues promptly, and work to exceed customer expectations.
- Generate reports on field operations performance, metrics, productivity, and service-level results.
- Analyze data to identify trends and inefficiencies, and implement improvement action plans.
- Operate mechanized equipment, including bucket trucks, excavators, and trenchers; climb poles up to 40 feet and operate bucket trucks with ladders over 32 feet for aerial work.
- Deploy and remove traffic-control devices to maintain safety in work areas on streets and roadways.
- Maintain vehicle and equipment readiness through pre-operation and post-operation checks.
- Travel by vehicle to various locations during a significant portion of the workday and work both indoors and outdoors at businesses or residents' locations, as required.
- Observe hazards and report concerns or accidents to a supervisor or safety professional; participate in investigations as needed.
- Maintain safe operations by following company procedures and policies and applicable safety requirements.
- Provide direct supervision and support to employees on team-related issues and ensure compliance with organizational policies and applicable laws and regulations.
- Set performance standards, provide feedback through regular evaluations, and oversee timely and accurate submission of employee timecards.
- Identify training needs and facilitate employee professional development.
- Address team conflicts and interpersonal issues.
- Manage team resources, ensure employees have needed tools, and track progress toward aligned objectives.
- Keep team members informed and ensure compliance with company policies, procedures, and regulatory requirements.
- Report team performance and project updates to upper management and adjust plans as needed to meet targets.
- Participate in hiring; train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems. Final authority on hiring or termination decisions is not assigned to the role.
- Perform other duties as assigned.
Desired Qualifications
- Proficiency in Spanish is desirable.
About the company
Race Communications provides fiber-optic internet, television, and phone services across California, with a focus on areas that larger providers overlook. It builds and operates high-speed fiber networks to connect communities in urban and rural regions. Unlike many peers, it is founder-led and family-owned, and it has grown with strategic backing from Oak Hill Capital and other partners to accelerate network deployment, including a recent capital raise and the acquisition of Atherton Fiber. The company’s goal is to expand its fiber footprint so more California locations — up to about one million — have access to reliable high-speed connectivity.
Company Size
201-500
Company Stage
Debt Financing
Total Funding
$500M
Headquarters
South San Francisco, California
Founded
1994
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Simplify's Take
What believers are saying
- On August 26, 2026, Race announced Dinuba buildout for 4,000 homes and businesses.
- Race began 2026 construction in Lodi, Madera, and Bakersfield, adding 30,000-plus addresses.
- Its 2024 $500 million capital raise funds up to one million California locations.
What critics are saying
- Turlock officials escalated inspections in March 2026 after property-damage complaints from Race crews.
- BBB listed 28 complaints in three years, signaling recurring service and restoration friction.
- Permit suspensions or chargebacks in repeated cities halt trenching, crippling Race's expansion model.
What makes Race Communications unique
- Race is California-only, founder-led, and still privately controlled by Raul Alcaraz and Oak Hill.
- Its network is pure FTTH, delivering symmetrical 10 Gbps service and local customer support.
- Race targets overlooked California towns, not national metros, across more than 50 active markets.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k) Company Match
- Paid Vacation
- Paid Sick Leave
- Paid Holidays