Implementation Manager

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health.  For over 90 years, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience.  Our members are our neighbors, our friends, and our families.  It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds. 

About the Role

This is a highly visible role within Horizon’s Commercial Business Unit, responsible for helping build and operationalize new and diversified business initiatives. The Implementation Manager will work across business, technology, operations, and external stakeholders to coordinate complex initiatives, solve operational challenges, and ensure new capabilities are successfully implemented and sustained. The role will serve as a key connector across stakeholders, driving alignment, accountability, and results while helping shape how new business capabilities evolve over time.

What You'll Do

• Provides oversight for strategic projects to ensure that they are effectively moving according to plan objectives and established milestones and measurement criteria.
• Lead cross-functional implementation and operational readiness efforts, coordinating business, technology, and operational teams to ensure new capabilities and process changes are successfully implemented and transitioned into ongoing support.
• Serve as a central point of coordination across internal business owners, subject matter experts, project teams, and external partners, ensuring the appropriate stakeholders are engaged to address requirements, dependencies, and implementation needs
• Identify and drive resolution of operational gaps, including issues related to processes, system integration, reporting, and other capabilities needed to support the business
• Provides leadership and direction for change management initiatives, project management, and program implementation on behalf of Department Leadership.
• Collaborates cross divisionally and achieves actionable results through others, builds strong and sustainable relationships, and interacts effectively with all levels of the organization.
• Disseminates information and communicates ideas on behalf Department Leadership.
• Manages highly confidential information.
• Attends key internal/external meetings and manages meeting follow-ups.
• Deciphers critical information, documents, investigates and thoroughly answers critical questions, ensures timely follow up on all action items.
• Tracks progress against plans, identifies any deviations and suggests plans to remediate; provides reports and analysis as required.
• Bring department issues to the surface and ensure that they are considered, appropriate action is taken, and the results are communicated.

What You Bring

Education/Experience:

• High School Diploma/GED required.

• Bachelor degree preferred or relevant experience in lieu of degree.

• Requires a minimum 7 years professional experience.

• Minimum of 3 years healthcare experience preferred.

Additional licensing, certifications, registrations:

• Project Management Professional (PMP) certification desired

Knowledge, Skills, and Abilities:

• Ability to plan, organize, coordinate, and direct multiple projects and activities with varied deadlines.

• Change management experience in developing and implementing significant culture change within complex organizations.

• Ability to problem-solve and operate effectively within a dynamic, results-driven environment.

• Solid organization, management and human relation skills, and a style which exhibits maturity, leadership, sensitivity and teamwork.

• Strong strategic focus, analytical, and project-management skills.

• Ability to establish trust of leadership team; builds effective relationships both inside and outside the organization; uses diplomacy and tact.

• Effectively works autonomously as well as within teams.

• Ability to provide and receive constructive feedback.

• Solid understanding of operations, reporting and forecasting.

• Demonstrates analytical skills; hands-on experience, ability to quickly aggregate and analyze information and draw conclusions.

• Understands and demonstrates a strong support of all ethical issues, including confidentiality.

• Strong interpersonal, consensus building and conflict resolution skills.

• Ability to influence individuals at all levels of the organization.

Why Horizon?

At Horizon, you’ll do meaningful work that directly improves lives—while being supported by a mission‑driven organization that values expertise, collaboration, and growth.  We believe that when our people thrive, our communities do too.  If you are passionate about making an impact, we’d love to hear from you!

Salary Range:

$97,800 - $133,455

​This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity.  This range has been created in good faith based on information known to Horizon at the time of posting.  Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:

• Comprehensive health benefits (Medical/Dental/Vision)

• Retirement Plans

• Generous PTO

• Incentive Plans

• Wellness Programs

• Paid Volunteer Time Off

• Tuition Reimbursement

Disclaimer:

Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware. This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job.

Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law.  Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.