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Wolt

On-demand delivery platform for food

Support Associate

Customer SupportConfirmed live in the last 24 hours
Full-timeKošice, Slovakia€1.2k - €1.3k /mo

About the Job

Requirements

  • Experience in a customer-facing role is required.
  • Fluency in Slovak is required.
  • Professional working proficiency in English at minimum B2 is required.
  • Availability to work morning, evening, and weekend shifts is required, with service coverage seven days a week from 7:00 a.m. to 1:00 a.m.
  • Candidates must be able to start in October 2026.
  • Candidates must live outside Bratislava and Trnava regions.

Responsibilities

  • Process incoming live chats from customers, venues, and courier partners.
  • Develop the support function with the support team and other teams within Wolt.
  • Help ensure delivery operations run smoothly by supporting restaurant and retail partners.
  • Support the Czech and Slovak markets.

About the Company

Wolt

On-demand delivery platform for food

Wolt is an on-demand delivery platform based in Helsinki that connects customers with local restaurants and stores to deliver food and other goods. How it works: users order via a mobile app or platform, and Wolt’s technology routes orders to nearby couriers who are independent contractors. Couriers pick up items from partners and deliver them to customers; the app handles payments, including delivery fees, service charges, and commissions for partners, with customers able to tip couriers directly. Differences from competitors: Wolt combines a broad network of partner restaurants and stores with a route-optimizing platform, offers flexible earnings for couriers, and supports tipping through the app, all aimed at making deliveries quick and convenient. Goal: to provide a seamless, efficient delivery experience by leveraging technology to optimize routes and timing.

Company size
10,001+
Company stage
Acquired
Total funding
$821.3M
Headquarters
Helsinki, Finland
Founded
2014

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