Hersha Hospitality Management

Manages hotels and investments for owners

Executive Housekeeper

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeDanbury, CT, USA$20 - $26In-person

About the Job

Requirements

Two years of previous housekeeping supervisor experience is required.
A high school diploma or equivalent is preferred.

Responsibilities

Manage housekeeping operations in accordance with established guest service, quality, and sustainability standards.
Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and HHM core values.
Inspect guest rooms, public areas, and grounds for cleanliness, appearance, and safety.
Answer inquiries about hotel policies and services, and resolve guests’ complaints and concerns.
Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
Prepare schedules based on occupancy, assign duties to workers, schedule shifts, or notify vendors of weekly staffing needs.
Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
Prepare required paperwork pertaining to departmental functions.
Communicate guest service scores to drive improvement and higher guest satisfaction.
Develop and implement policies and procedures for the operation of the department or hotel.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, follow Material Safety Data Sheet and Occupational Safety and Health Administration standards, wear protective safety equipment, and participate in safety committees as directed.
Perform other duties as requested by management.
Work schedules may vary and may include holidays, weekends, and alternate shifts.
Stand for extended periods; walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch.

Overview

Opportunity: Executive Housekeeper

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Potential Career Path

Area Executive Housekeeper – Assistant General Manager – General Manager

Essential Job Functions

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs.
Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.
Prepare required paperwork pertaining to departmental functions.
Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
Develop and implement policies and procedures for the operation of the department or the hotel.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
Perform other duties as requested by management.

Position Requirements

High School diploma or equivalent preferred.
Two years previous housekeeping supervisor experience required.

Work Environment and Context

Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Compensation: 20 to 26 (USD)

About the Company

Hersha Hospitality Management

Manages hotels and investments for owners

HHM Hospitality Management (HHM) runs and oversees hotels for owners and investors across the United States. It provides hotel management and investment services, handling day-to-day operations, sales, marketing, and financial performance to improve profitability. The main product is the management of hotel properties on behalf of owners, with revenue coming from management fees, shared incentives based on performance, and returns from investments. HHM differentiates itself through deep industry experience, a strong leadership team, and a broad U.S. portfolio that serves both business and leisure travelers, plus a commitment to community engagement and sustainability. The company’s goal is to help property owners maximize efficiency and profitability while delivering quality guest experiences and contributing to local communities.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Philadelphia, PA
Founded: 2006

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