Technology Operations Support Practitioner

Project Role : Technology OpS Support Practitioner
Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery.
Must have skills : Microsoft Intune
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Strategic oversight of OSD and Intune operations, driving alignment with ITIL service delivery standards, process governance, and business objectives.

Roles & Responsibilities:
Develop and enforce ITIL-compliant policies for OSD, Intune, patching, policy deployment, and automation.
Manage budgets, resources, and vendor engagements for endpoint management tools.
Oversee incident, problem, and change management related to patches, drivers, firmware, and automation.
Plan and execute endpoint security and compliance initiatives, including vulnerability remediation.
Lead automation initiatives to improve efficiency in deployments, patching, and policy enforcement.
Monitor performance KPIs, CSAT, patch compliance, and automation coverage.

Professional & Technical Skills:
Extensive experience in OSD, Intune, endpoint management, and ITIL-based service delivery.
Strategic planning and operational management experience.
Strong leadership, stakeholder management, and decision-making skills.
Knowledge of emerging deployment and device management technologies.

Additional Information:
ITIL Foundation / Intermediate / Expert
Microsoft Intune / Endpoint Manager Expert
IT Service Management or Leadership Certification(Optional) (PMP, Prince2, COBIT, or equivalent)
Governance: Ensure compliance with ITIL processes, audits, and operational standards.
Capacity & Availability Management: Plan for optimal device deployment, upgrades, and Intune configurations.
Service Strategy & Continual Improvement: Align endpoint management initiatives with organizational IT strategy.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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