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Services for the Underserved

Offers services to underserved New Yorkers

Shift Supervisor Homeless Services

Residential & Direct SupportConfirmed live in the last 24 hours
Full-timeBronx, NY, USA$40k - $43.4k /yr

About the Job

Requirements

  • A high school diploma or GED is required.
  • At least 2 years of experience in security or building maintenance is required.
  • Experience in office management and/or staff supervision is required.
  • Experience working in a large residential or institutional setting with a special-needs population is required.
  • Ability to provide crisis intervention using interpersonal skills and a high level of maturity and responsibility is required.
  • Strong writing, interpersonal, and organizational skills are required.
  • F-80 Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems is required within 6 months of employment.
  • A work schedule including weekends and evenings is required, with additional shifts as needed.
  • CPR and First Aid certification must be maintained.

Responsibilities

  • Conduct ongoing individual supervisory meetings; inspect the building; provide ongoing job-performance feedback; coordinate work schedules, timesheets, time-off requests, work assignments, staff training and development; evaluate paperwork and documentation, including security and maintenance logs; and cover residential aide or custodial duties when needed.
  • Coordinate the fire safety plan and train staff on fire safety procedures and building evacuation.
  • Coordinate monthly fire drills and maintain fire drill logs.
  • Inspect the building periodically for fire hazards or violations and check fire-prevention systems, including the centralized fire alarm panel, sprinkler system, smoke detectors, and fire extinguishers.
  • Coordinate and document servicing and inspections of fire safety equipment.
  • Provide new program clients with written fire safety and prevention information.
  • Complete transfer paperwork, client intakes, and incident reports; maintain visitor, vehicle sign-out, mail, and other logs; maintain the CARES roster and accurately record bedding; and correspond by email.
  • Establish and maintain appropriate staff-client boundaries and direct clients to the appropriate staff or department to address their needs.
  • Communicate incidents and client observations and interactions to the Facility Manager, Case Managers, Senior Case Managers, Director of Social Services, and Program Director as needed.
  • Assist with new family arrivals and apartment turnovers, and complete intakes and program orientations.
  • Monitor client behavior for compliance with house rules, program policies, and procedures.
  • Monitor the facility interior and exterior to promote client safety, prevent damage or theft of agency property, and prevent fire or other emergency situations.
  • Clean program areas before or after use when needed.
  • Assist with move-outs, curfew violators, and new residents, and complete intakes with new residents.
  • Guide clients on upkeep of living quarters, personal hygiene and grooming, appropriate attire, meal attendance, in-house workshops, and participation in support-service activities.
  • Maintain, prepare, and distribute hygiene supplies, donations, and living supplies to clients.
  • Drive the program vehicle to transport shelter residents to and from appointments, housing interviews, job interviews, training sites, and partner organizations as assigned.
  • Conduct periodic building and grounds inspections and report findings to the Facility Manager.
  • Respond to crisis and emergency situations and contact appropriate authorities as needed.
  • Participate in ongoing individual supervision, team meetings, and trainings as appropriate.
  • Follow the on-call system to facilitate crisis intervention, emergencies, and other situations requiring immediate action.

Desired Qualifications

  • A New York State driver's license is preferred.
  • Bilingual English and Spanish speaking ability is preferred.

About the Company

Services for the Underserved

Offers services to underserved New Yorkers

Services for the Underserved (S:US) provides social services to New Yorkers facing homelessness, disability, behavioral health and addiction, poverty, criminal justice involvement, and trauma. It coordinates housing, case management, behavioral health treatment, rehabilitation, advocacy, and other supports across New York City and Long Island to address multiple needs in one place. It differentiates itself by its scale and its integrated, place-based approach that combines housing, health, and justice services rather than focusing on a single issue. Its goal is to help people live with purpose, improve neighborhoods, and break the cycle of poverty for current and future generations.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
1978

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