Full-Time

Client Success Manager

CreativeX

CreativeX

51-200 employees

SaaS platform measuring visual marketing effectiveness

No salary listed

London, UK

In Person

Category
Sales & Account Management (1)
Required Skills
Data Analysis
Excel/Numbers/Sheets
Requirements
  • 4+ years of experience in an enterprise customer success / account management role
  • Previous experience working in or with marketing, branding or advertising teams
  • Previous experience at a SaaS company
  • Previous experience at a start-up
  • Data-driven problem solver
  • Strong communicator and especially confident presenter with executive audiences
  • Highly adaptable, detail-oriented, and resilient in high-pressure environments
  • Strategic thinker who works both independently and collaboratively
  • Exceptional at managing complex projects in a cross-functional setting
  • Proficient Google Sheets/Excel and analytics tools
  • Committed to fostering a positive company culture
Responsibilities
  • Act as the primary point of contact for day-to-day client interactions, collaborating with Global Client Partners across your portfolio
  • Build and maintain relationships with director and VP-level marketing stakeholders within the client and their agencies/partners, anticipating needs and driving satisfaction, loyalty, and renewals
  • Lead onboarding, training, and workshops to maximize product value for clients and their partners
  • Serve as a product expert and first-line contact for non-support-related inquiries
  • Provide recommendations to align client and company KPIs, solving challenges to enhance outcomes
  • Ensure client satisfaction and product adoption to maintain a Gross Revenue Retention target of >95%
  • Monitor key metrics, report to senior management, and conduct regular client reviews
  • Collaborate with sales, marketing, operations, product, and engineering to deliver client solutions and relay feedback to align company priorities with client needs
  • Champion customer-centricity and stay informed on industry trends
Desired Qualifications
  • 4+ years of experience in an enterprise customer success / account management role
  • Previous experience working in or with marketing, branding or advertising teams
  • Previous experience at a SaaS company
  • Previous experience at a start-up

CreativeX provides software-as-a-service tools that measure and improve the performance of visual marketing content for brands. It analyzes creative assets from multiple sources to deliver metrics, transparency, and governance, and it integrates with agencies and teams to automate brand guidelines and centralize learnings. The platform differentiates itself by offering a global standard for creative analytics and cross-team governance that supports large, global brands in scaling data-driven decisions. Its goal is to help brands improve the efficiency, consistency, and effectiveness of their marketing content across markets.

Company Size

51-200

Company Stage

Series B

Total Funding

$29.8M

Headquarters

New York City, New York

Founded

2015

Simplify Jobs

Simplify's Take

What believers are saying

  • CreatorIQ integration with Nestlé unifies workflows, capturing 171% surging creator budgets.
  • April 2025 research shows 10-point CQS lift cuts CPCV 6.3%, unlocking $47.8B efficiencies.
  • Benchmarking tool proves creator ROI, addressing 28% wasted Meta spend in 2025.

What critics are saying

  • Segwise erodes share with superior ROI analytics over CQS in 12-24 months.
  • CreatorIQ embedding commoditizes CreativeX as dependent module in 6-12 months.
  • OpenAI Sora automates high-CQS assets, destroying auditing demand in 18-36 months.

What makes CreativeX unique

  • CreativeX delivers standardized Creative Quality Score analyzing 100 million assets.
  • AI platform integrates with Meta, Google, TikTok APIs for global creative governance.
  • Enterprise focus captures 30% of top-100 advertisers in $5B creative intelligence market.

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Benefits

🍎 Fully paid medical, dental, & vision

✈️ Generous time off + bank holidays (+ Elevate Fridays)

📚 Education budget

🧘 Annual subscription to Calm and Headspace

🎟 Monthly coaching

💵 Stock options

🍼 3-month full pay parenting leave

🪴 401(k) once they have completed their eligibility period

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

0%
Campaign
Oct 15th, 2025
New CreativeX benchmarking tool helps prove ROI of creator ad spend

New CreativeX benchmarking tool helps prove ROI of creator ad spend. The company's recent creator effectiveness report underscored the need for dependable measurement in the category. Earlier this week, CreativeX launched its new Creator Content Benchmarking tool aimed at helping brands measure their ad spend and performance against industry norms for the social creator category. CreativeX has long made it its mission to quantify creative effectiveness, putting data behind the subjectivity of creative marketing and "scoring" brand assets with a numerical grade. The company has put out illuminating studies, such as last year's report revealing only 45% of creative assets actually make it to market, resulting in millions of dollars in wasted ad spend every year. Its more recent report on creator effectiveness published this summer found that only 7% of creator content on TikTok is watched beyond the first 25% of the video. The benchmarking tool will provide marketers the opportunity to level-set with a more realistic view of creator content performance within the industry. It will also measure how creator content performance stacks up against branded content. This contributes to a big-picture understanding of where media spend is being best utilized and where it's underperforming. "In the rush to capitalize on creators' authenticity, too few brands have stopped to ask, 'Whose equity are we building here?'" said Anastasia Leng, founder and CEO of CreativeX, in a statement. "Our new benchmark capability gives marketing leaders a compass to marry creator authenticity with proven content effectiveness, ensuring every activation is built to drive brand value." CreativeX's tool is the first of its kind for the marketing industry, though it likely won't be the last. Creator ad spend globally is on track to pass traditional media ad spend for the first time, and creators are projected to earn $185 billion in ad revenue by the end of 2025. With spending in the category scaling rapidly, marketers need clarity on the effectiveness of their investments, and that means more comprehensive and standardized measurement. In response to economic stress, brands and creators alike want more out of their partnerships. Brands are feeling the pressure to prove ROI; on an Advertising Week panel last week, George Hammer, global head of luxury marketing for Marriott International, said that creator marketing is no longer an awareness play but a commercial touchpoint focused on sales conversion. On the flip side, creators are asking for more creative control over campaigns and longer-term relationships with brands. CreatorIQ's The State of Creator Marketing Report declared this moment an "era of efficacy," where brands emphasize measurable results and creators prioritize sustainable career growth.

PR Newswire
Apr 2nd, 2025
New Research From Creativex Reveals $47.8 Billion In Potential Advertising Efficiencies

New research from CreativeX reveals that improvements in the Creative Quality Score* (CQS) could unlock up to $47.8 billion in media efficiencies across the advertising industry.A 10 percentage point increase in CQS is linked to a 6.3% reduction in Cost Per Completed View (CPCV).The average Fortune 500 advertiser could save $7 million annually—equivalent to a Super Bowl ad's worth of spend—by improving their Creative Quality Score.LONDON and NEW YORK, April 2, 2025 /PRNewswire/ -- New research from CreativeX, the technology company powering creative decision-making with data for brands like Diageo, Bayer, and Nestlé, demonstrates the financial opportunity of optimizing creative in an AI-driven advertising ecosystem.The study, which analyzed 1.8 million video ads spanning $2.4 billion in media spend and 1.6 trillion impressions across 2024, found that many brands aren't building their creative for digital environments. This oversight results in wasted spend, lower engagement, and weaker advertising performance.With AI increasingly automating media buying and creative selection, brands lack visibility into how their creative is prioritized—or deprioritized—by ad platforms. The research found that brands investing in creative excellence saw measurable performance gains: every 10 percentage point improvement in Creative Quality Score (CQS) led to a 6.3% reduction in Cost Per Completed View (CPCV). If the industry doubled down on putting media spend behind creatives with a high CQS, the potential efficiencies would amount to $47.8 billion in savings.For the average Fortune 500 advertiser spending $50 million annually on digital media, these insights translate to a $7 million cost-saving opportunity—enough to fund a Super Bowl ad.The study assessed adherence to six validated creative guidelines defining digital suitability, developed in collaboration with platform partners, third-party researchers, and industry leaders. This standardized 0-100% metric, known as the Creative Quality Score, provides brands with a clear benchmark for creative excellence.As AI continues to shape the future of advertising, this research underscores a crucial point: in an age of automation, creative remains one of the most powerful—and controllable—drivers of media efficiency.For more insights, download the full Case for Creative report .*Creative Quality Score: Measures an ad's digital suitability, indicating whether it meets platform-validated creative best practices for its intended placement.About CreativeXCreativeX provides the foundation for data-powered creative decisions, giving marketers a single source of truth to quantify, optimize, and scale creative excellence. Trusted by brands like Heineken, Bayer, and Unilever, CreativeX integrates directly into production and media workflows, connecting creative decisions to measurable business outcomes

MediaPost
Feb 27th, 2025
Pinterest Integrates With CreativeX For Launch Partner Mars

Pinterest integrates with CreativeX For launch partner Mars.

Shuttlerock
Feb 20th, 2025
Shuttlerock Partners with CreativeX to Elevate Creative Excellence

Shuttlerock partners with CreativeX to elevate creative excellence.

MediaPost
Oct 23rd, 2024
CPG Brand Haleon Leads Best Ad Inclusion Rankings, Aims To Improve Even Further

Separately, Haleon said it has teamed with AI tech vendor CreativeX to launch a Health Inclusivity Screener, designed to improve inclusivity and representation in its digital ad content.