General Manager

Date Posted:

2026-10-09



Country:

United States of America



Location:

US-TX-GRAND PRAIRIE-1177 ~ 1177 N Great SW Pkwy ~ 1177 GREAT SW



Position Role Type:

Onsite



U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role.



Security Clearance Type:

None/Not Required



Security Clearance Status:

Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do:

Pratt & Whitney Aftermarket Operations has an exciting opportunity for a General Manager role located in Dallas, TX.  The site is responsible for the maintenance, repair, and overhaul (MRO) of aircraft components for the aftermarket business and employs 300 hourly employees and 45 salaried employees. The General Manager is responsible for all aspects of MRO operations and delivery, and is directly responsible for the organization’s Operations, Quality, Engineering, EHS, Continuous Improvement, Materials, Customer Service, and Facilities with supporting partnerships with Human Resources and Finance.   

Additionally, this role is responsible for maximizing profit through shop efficiencies and has responsibility for the entire operational unit across functional areas and will be accountable for budget, staffing, and operational results. This is a key leadership role for the facility that reports to the VP, North America Aftermarket Repair Operations.  Aftermarket operations includes 5 North America repair sites and our Strategy, Transformation and Technology organization.  

Key Responsibilities: 

• P&L Ownership: Plan and manage financial decisions by managing revenues, budgets, controlling costs, evaluating risks and making strategic decisions for the business in partnership with stakeholders.  Analyze business results using key performance metrics to determine financial health, efficiency, productivity, strengths and opportunities and make informed business decisions using data.  
• Business Performance: Maximize site performance and profit by leveraging product portfolio, capabilities, customer needs and industry demands.  Analyze business results using key performance metrics and make operational decisions based upon a combination of data, trends and factors.  Key performance metrics include, but are not limited to sales, earnings before interest & tax (EBIT), on-time delivery (OTD), turnaround time (TAT), cost per hour (CPH), net inventory turns (NITO), capital expenditure (CAPEX), and market feedback analysis (MFA).  
• Strategic Planning & Execution: Plan and execute short and long-term strategy and operational direction.  Evolve product portfolio and technical capabilities in an agile and methodical approach that strengthens the site’s position for the future.  Expand capability and capacity to execute industrialization plans and to support shop forecasts and fleet demands. 
• People Leadership: Manage, lead, coach and empower a team of 6-8 senior functional leaders to drive business objectives, goals and performance. Develop and maintain positive relationship with the bargaining unit. Drive decision-making and critical thinking within team(s) to provide solutions to complex decisions and/or issues.  Promote learning and development and routinely evaluate organizational structure to maximize individual and team potential and business success.  Play a key role in talent development and succession planning initiatives to ensure a strong talent pipeline aligned with organizational needs.  
• Safety & Health: Prioritize and ensure a safe, healthy and compliant workplace.  Report injuries and hazards appropriately.  Promote safety culture, safe work practices, wellbeing and situational awareness in the workplace.  Encourage employees to ask questions, raise concerns and be confident to speak up.  Enforce adherence to the environmental health & safety (EH&S) cardinal rules and all policies, procedures and regulations.
• Quality: Deliver safe, high-quality products and services by ensuring leadership accountability at all levels of the organization.  Encourage employees to ask questions, raise concerns and be confident to speak up.  Enforce adherence to the quality cardinal rules and all policies, procedures and regulations.
• Customer Service: Build and maintain favorable and ethical relationships with customers, vendors and partners.  Meet customer commitments, communicate timely and provide quality products back to customers.
• Culture: Cultivate a workplace culture rooted in our core values - Safety, Trust, Respect, Accountability, Collaboration, and Innovation. Ensure international trade compliance through export control requirements and adherence to the code of conduct policy.
• Continuous Improvement: Employ and leverage process improvement and lean manufacturing methodologies to optimize processes and encourage technological innovation that align with business objectives.  

Qualifications You Must Have: 

• Advanced degree and 12+ years of experience in Military, Manufacturing, Business Operations / Management, Engineering, Supply Chain, Manufacturing, Aerospace or Aftermarket industry; OR Bachelor’s degree and 14+ years of relevant industry experience 
• 6+ years of personnel management experience, ideally within a bargaining unit / union workforce environment. 
• Advanced business knowledge and strong financial, business and technical acumen 
• Experience leading P&L with cost, budget, project management and delivering financial performance. 
• 6+ years of personnel management experience, ideally within a bargaining unit / union workforce environment. 
• Understanding of Lean Manufacturing principles, and continuous improvement tools (CORE/ACE/SixSigma, QCPC and RCCA). 

Qualifications We Prefer: 

• Degree in STEM field; Engineering, Supply Chain or Management preferred. 
• Operations experience in Aftermarket Aerospace or Overhaul and Repair (MRO) industry. 
• Proven ability to lead self-directed work teams across multiple functional disciplines. 
• Knowledge of Pratt & Whitney shop practices, quality standards, processes and procedures. 
• Knowledge of AS9100 and DOT/FAA regulations, ideally within Part 145 repair station 
• Experience using MS Office Suite, SAP ERP, Solumina MES and virtual meeting platforms (i.e. Zoom, MS Teams). 
• Excellent presentation, with ability to effectively communicate with all levels of management, shop personnel and customers. 

What is my Role Type? 

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is: 

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines. 

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Learn more & apply today!

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 186,200 USD - 353,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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