Beverage Server - Multi Outlet

GENERAL REQUIREMENTS:

· Must be at least 21 years of age.

· High school diploma or GED required.

· Skilled in basic math in order to count money and present change correctly.

· Knowledge of guest charge procedures.

· Must possess excellent customer service and communication skills.

· Able to work at a fast pace in mentally and physically stressful situations.

· Knowledgeable of or able to learn tray service, cocktail ingredients.

· Available to work required schedule which may include nights, weekends, holidays and overtime.

· Must be able to read, write, speak and understand English.

Essential Job Functions:

· Ensures player satisfaction at all times.

· Provides personalized service and uses guest name.

· Resolves service problems according to Service Recovery guidelines.

· Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.

· Actively promotes casino events and programs.

· Works closely with Total Rewards to promote new card sign-ups and relay benefits.

· Provides fast, friendly, professional beverage service to casino guests.

· Supplements tray with extra product to provide immediate or interim guest satisfaction.

· Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines.

· Promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time.

· Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests.

· Handles money according to departmental procedure.

· Maintains a general knowledge of alcohol by brand and cocktails by ingredients.

· Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers.

· Maintains a clean and stocked workstation.

· Clears empty glasses from workstation/area.

· Services guests according to the company standard sequence of service.

DEAMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:

PHYSICAL & MENTAL:

· Able to respond to visual and auditory cues.

· Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.).

· Able to walk at least 2 miles during shift.

· Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8-hour shifts wearing one-inch (minimum height) heels.

WORK ENVIRONMENT:

· Able to work in areas containing secondhand smoke, high noise levels and bright lights.

· Able to work at a fast pace in often crowded/noisy environment.