Aftersales Support Administrator @ Xylem

Description

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues. Xylem is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at www.xylem.com.

We require a Sales Process Specialist to join the team at our site in Warringtonon a hybrid basis. Working closely with the Aftermarket specialists in the back office, along with liaising with customers and the external Account Managers and customers. You will be responsible for providing accurate and timely quotations for customers, to manage incoming sales enquiries and produce proposals to meet the requirements of the customer. You will also open and load new quotations into SAP and Waterquote including MDG, Amber Road and CRM system.

Key responsibilities:

• Answering the telephone as first line response for EWT Aftermarket

• Raise standard product and aftermarket quotations within SAP and water quote

• Following up of Aftermarket quotations

• Developing aftermarket business liaising with sector managers and the service department

• Working closely with operations and the purchasing department to ensure lead-times, stock and technical issues are managed efficiently

• Management of customer bonded stock

• Maintain and administer aftermarket customer price lists

• Issue UV Sensor expiry notices to customers along with quotations for replacements.

• Data input and maintenance of UV Sensor log and the UV Systems log

• Sending of Annual Service reminders to customers

• Answering the telephone for EWT and monitoring the UK Standard Product and Aftermarket inbox to deal with related enquiries

• To assist in developing the UV aftermarket business

• To ensure that all company procedures are followed throughout the bidding process

• Contribute to the monthly sales forecast

• Gathering the required information for new customer account creation as & when required. Using the online tools Amber Road, MDG and CRM

• Liaising closely with the order entry department

• Day to day administration of the Aftermarket Department

Why Work at Xylem!

We offer you a creative and international environment where you get the opportunity to focus on your personal and professional development together with committed and helpful colleagues. Engage as a volunteer through Xylem´s business program for community initiatives Xylem Watermark: www.xylemwatermark.com.

Everyone’s equal value

We want people, regardless of skin colour, age, disability, sexual orientation, and gender identity, to feel at home, not just at Xylem, but everywhere in the world. For us, diversity, equality, and inclusion mean more than just a policy or a set of methods. Diversity, equality, and inclusion are fundamental parts of our corporate culture and a key to long-term growth.

Feel free to visit us at www.xylem.com

Application
We look forward to receiving your application in English. Please note that we will be interviewing continuously, which means that we may close the application process if we find the right candidate.

If you have any questions regarding this position, please contact Recruiter Kelsie Hill - [email protected]

Description

Benefits