Hot Topic

Retailer of music-inspired fashion and collectibles

Junior Systems Analyst - Warehouse Management System

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-time$31.25 - $36.06 /hr

About the Job

Requirements

0–1 years of experience and exposure to the Systems Development Life Cycle and/or experience supporting systems as a Systems/IT Analyst or developer; internships are welcomed.
Knowledge of supply chain, warehouses, and/or retail.
Experience preparing process charts and analyses that reflect workflow, external validation and audit points, and output requirements.
Ability to translate technical terms into business terms.
Exposure to working with IT systems, with basic knowledge of the Systems Development Life Cycle and exposure to databases, application programming interfaces, and messaging formats such as XML and JSON.

Responsibilities

Troubleshoot and diagnose Warehouse Management System-related issues to determine whether they stem from system configuration, data integrity, integrations, or warehouse process gaps.
Provide hands-on technical support or escalate complex issues to the appropriate internal or vendor teams.
Partner with warehouse operations, supply chain teams, project managers, and third-party vendors to define project scope, align on system enhancements, establish Warehouse Management System goals, and proactively identify and resolve system or process issues.
Assist in extracting Warehouse Management System data and conducting detailed analysis of warehouse process flows, ensuring system functionality aligns with operational workflows such as receiving, putaway, picking, packing, replenishment, and shipping.
Support senior analysts with Warehouse Management System configuration, implementation, testing, documentation, and ongoing system support to ensure business functions operate efficiently within the warehouse environment.
Communicate Warehouse Management System enhancements, updates, and modifications to key stakeholders, helping bridge the gap between technical solutions and operational impact.
Assist in developing and executing Warehouse Management System test cases with the Quality Assurance team to validate system changes, enhancements, integrations, and new functionality.
Support end-user training for warehouse associates and operational leaders on Warehouse Management System functionality, new tools, system updates, and best practices to drive adoption and minimize disruptions.

Desired Qualifications

Experience with Cognos SCI or Manhattan Warehouse Management System.

Salary Range: 31.25 to 36.06 (Currency: USD) (Pay period: per-hour-wage)

Technology keeps the world moving - It’s no different here at Hot Topic. We are looking for a motivated, hands-on Junior Analyst to help support and maintain our Warehouse Management System (WMS) and related warehouse applications. In this role, you will assist with system testing, troubleshooting, enhancements, and day-to-day maintenance to ensure warehouse operations run smoothly and efficiently.

You will work closely with senior analysts, warehouse operations teams, and IT partners to help coordinate system updates, support new functionality, and validate changes through structured testing. The ideal candidate is eager to learn, communicates clearly, collaborates well with others, and builds strong working relationships across teams to help deliver effective solutions that support warehouse and distribution operations.

This role can be based in the Nashville, TN or Riverside, CA offices. Minimum 3 days a week onsite up to 5 days per week.

WHAT YOU'LL DO:

Troubleshoot and diagnose WMS-related issues to determine whether they stem from system configuration, data integrity, integrations, or warehouse process gaps.
Provide hands-on technical support or escalate complex issues to the appropriate internal or vendor teams.
Partner with warehouse operations, supply chain teams, project managers, and third-party vendors to define project scope, align on system enhancements, establish WMS goals, and proactively identify and resolve system or process issues.
Assist in extracting WMS data and conducting detailed analysis of warehouse process flows, ensuring system functionality aligns with existing operational workflows such as receiving, putaway, picking, packing, replenishment, and shipping.
Support senior analysts with WMS configuration, implementation, testing, documentation, and ongoing system support to ensure business functions operate efficiently within the warehouse environment.
Communicate WMS system enhancements, updates, and modifications to key stakeholders, helping bridge the gap between technical solutions and operational impact.
Assist in developing and executing WMS test cases in partnership with the QA team to validate system changes, enhancements, integrations, and new functionality as part of the Quality Assurance process.
Support end-user training for warehouse associates and operational leaders on WMS functionality, new tools, system updates, and best practices to drive adoption and minimize disruptions.

WHAT YOU'LL NEED:

0-1 years of experience and exposure in Systems Development Life Cycle and/or experience in supporting systems as a System/IT Analyst or developer. Internships welcomed.
Knowledge about Supply Chain, Warehouses, and/or retail.
Experience in the preparation of process charts and analysis that reflect workflow, external validation and audit points, and output requirements.
Shown the ability to be able to translate technical terms to business terms.
Exposure to working with IT Systems with basic knowledge of SDLC life cycle and exposure to Databases/API's and Messaging ( XML/JSON).
Nice to have: Cognos SCI, Manhattan WMS experience.

About the Company

Hot Topic

Retailer of music-inspired fashion and collectibles

Hot Topic sells music and pop culture–inspired fashion and accessories to teens and young adults through online and physical stores. Its product lineup includes clothing, body jewelry, backpacks, home decor, and collectibles such as exclusive Funko Pop! figures, updated frequently with new arrivals and limited releases. Customers shop online or in stores and can choose direct delivery or free in-store pickup, with promotions and sales events to attract buyers. The company differentiates itself by offering exclusive items tied to music and media and maintaining an omnichannel presence to engage a young, trend-focused audience.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: United States
Founded: 1989

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