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Centric Brands

Designs and markets licensed apparel brands

Key Holder

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeCabazon, CA, USAIn-person

About the Job

Requirements

  • Two to three years of retail sales experience is required.
  • A proven track record of sales generation and customer service is required.
  • Interest in fashion and trend awareness is required.
  • Strong computer skills, including proficiency in Outlook, Excel, and Word, are required.
  • Effective written and verbal communication and presentation skills are required.
  • Excellent time management skills are required.
  • Ability to work a flexible schedule, including nights and weekends, to meet business needs is required.

Responsibilities

  • Motivate the sales team to achieve and exceed individual sales goals and company-defined key performance indicators.
  • Support the Store Manager in achieving total store goals and company-defined key performance indicators.
  • Partner with the Store Manager and Assistant Store Manager to educate the sales team on the store sales plan, personal sales goals, and store statistics, and motivate the team to achieve goals.
  • Lead by example on the sales floor and achieve individual sales goals.
  • Create a customer-service-focused environment by consistently demonstrating best practices in customer service, sales generation, and customer outreach.
  • Demonstrate sales leadership by maintaining high energy, taking an active role on the sales floor, and coaching associates on clienteling processes and standards.
  • Develop and communicate knowledge of company history, brand aesthetic, brand philosophy, and lifestyle to the sales team and customers to support sales generation.
  • Develop and communicate knowledge of company products, including sizing, materials, construction, inventory levels, and sales trends, to customers to support sales generation.
  • Handle escalated customer service issues or concerns.
  • Assist with customer-service-related projects as directed by the Store Manager.
  • Coordinate the daily activities of the sales team.
  • Ensure team members comply with company policies and procedures, and escalate possible violations to the Store Manager.
  • Participate in training new associates on company policies and procedures, company history and brand aesthetic, company products, and customer service standards as directed by the Store Manager.
  • Act as a role model for the sales team by demonstrating best practices in customer service and sales generation.
  • Recognize team members for exceptional performance.
  • Provide team members with constructive feedback and coaching to address performance concerns and encourage continued growth and development.
  • Partner with the Store Manager to develop and train internal talent.
  • Comply with company policies and procedures, including those in the Employee Handbook and those communicated by management.
  • Perform and coordinate store opening and closing procedures in accordance with company procedures, including counting register funds, completing deposits, opening and closing registers, and securing the store.
  • Process point-of-sale transactions, including sales, returns, and exchanges, accurately and efficiently, and process repair requests in accordance with company processes and policies.
  • Ensure the sales floor meets company standards for merchandising, visual presentation, and housekeeping.
  • Ensure display products are in good condition and appropriately marked.
  • Follow company policies and procedures regarding merchandise and store security to minimize loss-prevention risks.
  • Communicate professionally and enthusiastically with clients, peers, management, and corporate partners.
  • Participate in weekly managers’ conference calls as required.
  • Communicate sales reports as required by company procedures.

About the Company

Centric Brands

Designs and markets licensed apparel brands

Centric Brands coordinates design, development, sourcing, marketing, and distribution for a broad lineup of apparel, accessories, beauty, and entertainment products. It operates end-to-end from product creation to retail and digital commerce, offering licensed and owned brands across kids, men’s, and women’s categories through mass retailers, specialty stores, department stores, and online. The company differentiates itself with a large catalog of licensed names (e.g., Calvin Klein, Tommy Hilfiger, Kate Spade, Disney, Marvel) plus owned labels and joint ventures, supported by global sourcing and brand-building expertise. Its goal is to help partners grow by delivering comprehensive brand-building and distribution capabilities while ensuring high-quality products and positive social impact in communities where it works.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
2018

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