Associate Retention Consultant

Job Description

Consultant in this role get to: Customer service skills: To handle customer service requests due to billing issues or account changes. Identify the root cause for a cancellation request and retain customers by providing a personalized solution to their identified needs. Resolve customer’s issues and promote self-service options to avoid unnecessary repeat calls. Problem Solving: Discover and provide a personalized solution that includes home services such as DIRECTV Goal Oriented: Achieve Client’s and internal KPIs

Qualifications

Our most successful candidates will have: - Bachelor’s degree is a plus - Experience of working in a customer-centric environment is a plus. - Intermediate reading English language skills - Retention skills are a must - Able to work positively in a fast-paced, changing environment. - Ability to multitask and have excellent organizational skills. - Sees through the eyes of the customer. - Articulate, bright and curious. - Passionate about service

Additional Information

All your information will be kept confidential according to EEO guidelines.

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland.  During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.