Technical Support Engineer - Operations

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Position Summary

At Thermo Fisher Scientific, you'll join a collaborative team dedicated to making the world healthier, cleaner, and safer. With over $40 billion in annual revenue and significant investment in R&D, we provide the resources and opportunities to help you succeed.

Position Summary:

We are seeking a highly knowledgeable Technical Support Engineer to join our passionate engineering team that includes a shift maintenance team, current technical support engineers and shift engineering coordinators. This role is empowered to lead all aspects of the site’s management of direct and indirect production equipment for a targeted cross section of the business. The expectation will be on lifecycle management from installation through to end of life. This will include oversight of all activities associated with inspecting, fault finding, repairing, maintaining and upgrading the precision pharmaceutical equipment.

Responsibilities will also include focussed engineering oversight for one of our production suites ensuring that enduring solutions are used to maintain equipment robustness.
To offer guidance and expertise to the engineering maintenance team in problem solving issues associated with site production equipment.

Given the variety of work within the role, there must be the willingness to work both independently and collaboratively with other team members and third-party companies.

This role requires an engineering background detailed understanding of pharmaceutical processing equipment and/or supporting GMP infrastructure.

Standard working hours; Monday to Friday (no shifts)

Responsibilities:

• SME for a production department and functional area.
• Improvement to production equipment reliability and spare parts
• Lead investigations and steer manage change management.
• To act as client liaison when required and work required and work closely with respective counterparts as client site to align processes across multiple manufacturing sites.
• Ensure cGMP is applied in the work area and complies with cGMP through following site SOP’s
• Offer guidance and support to a shift engineers, to ensure compliance with site wide preventative maintenance schedules
• Working autonomously to generate, report on and deliver project plans for all own engineering activities.
• Managing department and corporate KPI measures, including stakeholder management, ensuring actions are completed on target.

EH&S:

• Understand emergency procedures and comply with safe systems of work.
• Understand permit systems and approve contractor tasks
• Ensure compliance with environment, health and safety rules, signage and instructions always.

Minimum Requirements/Qualifications:

Qualifications/Experience:

• Engineering degree qualified and or with suitable, demonstrable experience in the pharmaceutical industry or similar regulated environment.
• Strong project management background within, for example, production engineering, validation or quality; with a solid understanding of sterile manufacture.
• Ability to utilise project management tools such as Microsoft Project, etc.
• Experienced in managing and leading change, continuous improvements.
• Experience of pharmaceutical production lines or close equivalence with awareness of factory utilities such as HVAC, water systems, safety monitoring systems.
• People leadership experience.
• Client facing experience preferred.

Characteristics:

• Positive and optimistic in approach to work.
• Maturity, calm and pragmatic with strong organisational abilities.
• Ability to work in a dynamic environment and adapt to change in priorities.
• Dynamic, self-motivated, pro-active approach to tackling ambitious assignments.
• Strong project ownership ethic with a “can do” demeanour.
• Ability to work within and deliver critical timelines.
• Utilising skills to drive solutions
• Hands-on skills to be able to execute driven based solutions.
• Good team skills and the self-confidence to use these skills to convince others to agree to proposals and plans.

What We Offer

• Competitive salary and bonus package.
• Leadership development and ongoing technical training.
• Clear career progression within a global pharmaceutical organisation.
• A supportive, safety-driven, and inclusive working environment.