Technical Support Agent Tier 1

THE TALENTS YOU BRING:

• Strong empathetic skills with a proven ability to understand and share the feelings of our clients, guaranteeing a supportive and caring interaction every time.
• Prior experience in customer service, preferably in a technology or media-related field, demonstrating a capacity to resolve issues and maintain high customer satisfaction rate.
• Strong communication skills, both written and verbal, with the ability to convey technical information in a clear and concise manner.
• Experience with ticketing systems like Zendesk and customer relationship management (CRM) software such as Salesforce.
• Flexibility to adapt to changing priorities and willingness to learn new technologies and processes as required.

HOW YOU PLAY:

• Ownership over Participation: You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. You follow through even against the toughest challenges. 
• Team over Stars: You are a bridge builder, establishing processes and relationships with teams outside your own. You work to rally around common goals, find win-win solutions, compromise when necessary, and help others succeed. 
• Growth over Comfort: You are driven by a desire to grow and actively seek opportunities to expand your comfort zone, skills, and confidence. You embrace new challenges with curiosity, accepting discomfort and failure as opportunities to learn.  
• Fairness over Popularity: You approach decisions with a scientist’s mindset, challenging your assumptions and remaining objective. You consider long-term impact rather than relying on short-term gains, proactively seek others’ perspectives, and manage emotions in decision-making.