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Vinted

C2C marketplace for pre-owned fashion.

Data & Insights Specialist - Trust & Safety Operations

Business IntelligenceConfirmed live in the last 24 hours
Full-timeVilnius, Vilnius City Municipality, Lithuania

About the Job

Requirements

  • Hands-on experience designing, structuring, and maintaining user-friendly dashboards in modern business intelligence tools; Looker is strongly preferred, and Tableau, Power BI, or similar tools are acceptable.
  • Ability to write SQL queries independently to extract, filter, join, and validate data.
  • Proficiency in Google Sheets or Excel for quick data analysis and operational modelling.
  • Ability to break down data, identify trends and anomalies, and clearly communicate the reasons behind the numbers.
  • Ability to turn ambiguous business questions into structured analytical problems and actionable recommendations.
  • Ability to manage competing priorities, deliver projects independently, and collaborate effectively with cross-functional teams.
  • Ability to explain data concepts simply to non-technical stakeholders, create clear documentation, and deliver engaging training.

Responsibilities

  • Partner with Trust & Safety Operations leads and stakeholders to turn business questions into structured analytical problems, from request intake and problem scoping through data analysis and practical recommendations.
  • Create and enhance Looker dashboards and visual reporting suites to monitor operational throughput, safety trends, quality, and team workload.
  • Write SQL to extract and validate data, investigate data issues, and collaborate with Data Science & Analytics teams to align metric definitions, data models, and reporting.
  • Optimize data request forms, triage workflows, and service-level agreements, and build documentation, metric FAQs, and self-service resources.
  • Deliver Looker training and other data enablement sessions to help operational stakeholders use data in their day-to-day work.
  • Plan and deliver work across a 6–12 month horizon, balance planned initiatives with urgent requests, support onboarding and peer development, and participate in hiring.

Desired Qualifications

  • Prior experience in Trust & Safety, customer support operations, fraud prevention, or a related area.

About the Company

Vinted

C2C marketplace for pre-owned fashion.

Vinted is an online marketplace where people buy and sell second-hand clothing and accessories. It operates as a consumer-to-consumer (C2C) platform that lets individuals list pre-owned items for sale and others purchase them. Revenue comes mainly from a Buyer Protection fee charged on each transaction, which covers customer support, shipping tracking, and refunds. The platform targets those interested in affordable, sustainable fashion and the circular economy, appealing to users who want to declutter, discover unique items, and shop more environmentally friendly. Vinted’s approach centers on peer-to-peer re-commerce, offering a simple way to trade clothing within a global community, with a focus on accessibility and sustainability rather than new-product manufacturing.

Company size
1,001-5,000
Company stage
Private
Total funding
$559.6M
Headquarters
Vilnius, Lithuania
Founded
2008

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