Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra’s differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

As an Enterprise Renewal Manager, you will play a crucial role in ensuring the continued satisfaction and retention of our enterprise-level clients. You will be responsible for managing the renewal process, fostering strong client relationships, and identifying opportunities for upselling and cross-selling. The ideal candidate will possess excellent communication skills (both verbal and written), a deep understanding of the contracts being renewed, a proactive approach to customer success, ability to collaborate and ensure alignment between internal and external stakeholders throughout the renewal process, and good project management skills to ensure renewals are completed on time.

Interested in this position and joining Bonterra? Please note this is an "Evergreen" position which is used to build our candidate pool but is not a role that is open at this time. That said, we encourage you to apply to be a part of our talent community.  By having your information on file, we can reach out to you when this (or a similar role) officially opens.

What You’ll Do:

Renewal Management:

• Own and manage the end-to-end renewal process for Enterprise accounts.

• Report to senior management on the portfolio of accounts, focusing on renewal attainment and recommended course corrections

• Maintain accurate and up-to-date records of client interactions and renewal statuses.

•  Provide regular reports and forecasts to leadership regarding renewal pipeline, risks, and opportunities.

• Report to senior management on the portfolio of accounts, focusing on renewal attainment and recommended course corrections

• Implement strategies to increase customer retention and reduce churn through the defined renewal processes

• Partner with Enterprise Account Executives and Customer Success Managers to sell multi-year subscription renewals, upselling, cross selling and demonstrating the business value of the software subscription & services.

• Strategize with the Customer Success Manager and Account Executive on different renewal scenarios for each client and directly negotiate all terms with client procurement teams

• Prepare proposals, including renewal rate calculations, and contract preparation and utilize frameworks for exceptions for approvals

• Work closely with Installed Based leadership, finance, legal & Order Management to ensure all contracts are accurate while also verifying contracts, data integrity of all quotes, review terms and conditions.

• Respond to questions from Customer Success Managers, Account Executives and Bonterra leadership on any aspect of the renewal

Qualifications:

• 3 years of B2B SaaS renewals experience working with large, enterprise-level accounts (> $100k ACV) from a similar role (such as customer success, account management, SDR, BDR, or a related role)

• Experience in driving renewals with predictability and delivering against targeted gross retention rates.

Preferred Skills:

• Ability to negotiate terms for complex deals while maintaining great client relationships.

• Superior time management skills; excellent attention to detail

• Extensive experience managing clients with Salesforce.com

• Ability to adapt quickly in a fast-paced environment, but also an interest in helping build & rollout sustainable processes

• Ability and willingness to mentor and coach junior renewal team members

• Proactive attitude with a focus on problem-solving and exceeding client expectations.

• Proven ability to successfully lead renewals with high gross retention, predictability, and customer experience

• Demonstrated ability to drive larger, more complex transactions (i.e., contract size, net ARR).

• Contributes to the improvement of renewals process, policies, and tools including helping others on the team

If you are a results-driven professional with a passion for customer success and retention, we invite you to apply for this exciting opportunity to contribute to our renewal management team.

We are accepting applications for this role on an ongoing basis.

Our Culture:

Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.

Our comprehensive and competitive benefits include:

• Generous Flexible Time Off (FTO) Policy

• Equity for ALL regular, full-time employees from individual contributors to management - share in our success!

• Up to 15 paid company holidays including some commemorating social justice events and self-care

• Paid volunteer time

• Resources for savings and investments

• Paid parental leave

• Paid sick leave

• Health, vision, dental, and life insurance with additional access to health and wellness programs.

• Opportunities to learn, develop, network, and connect

We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.