Vice President of Customer Success
$200k - $250k/yr+ Stock options + 401(k) match
Expert
Master's
Chicago, IL, USA
In Person
Customer Experience & SupportCustomer Success
About the job
Requirements
- A Master's degree in Business Administration or a related field, or a foreign education equivalent, is required.
- Three years of experience in a management strategy, business operations, or customer success-related occupation is required.
- Experience leading strategic discussions and business reviews with client organizations, interpreting customer management priorities, and driving measurable business outcomes is required.
- Experience managing and developing cross-functional teams is required.
- Experience leading the design and execution of growth initiatives, operational transformation programs, and organizational design or scaling efforts is required.
- Experience conducting financial and economic analyses, including portfolio reviews, capability assessments, long-range planning, and strategic decision analysis, is required.
- Experience leading business development or account growth initiatives is required.
- Experience managing projects and mentoring or supervising professional staff is required.
- Experience leading recruitment strategy, employee training, and institutional knowledge management programs is required.
Responsibilities
- Own customer success key performance indicators, including adoption, net revenue retention, churn reduction, and expansion metrics.
- Design and implement customer onboarding programs, value realization frameworks, and governance models to accelerate client time-to-value and ensure long-term account growth.
- Establish and oversee executive business reviews, customer health monitoring systems, and performance dashboards using customer relationship management and business intelligence tools.
- Direct and supervise the Customer Success team, including recruitment, training, and professional development of managers and specialists.
- Define performance standards and implement best practices in client engagement, issue resolution, and strategic account planning.
- Provide coaching and leadership to drive operational excellence and a customer-first culture.
- Collaborate with Sales, Product, Finance, and Operations leadership to align customer strategies, feedback loops, and growth initiatives.
- Act as executive sponsor for key enterprise accounts, maintain C-suite relationships with client organizations, and serve as a trusted advisor on digital transformation initiatives in manufacturing.
- Develop customer success playbooks, knowledge assets, and scalable processes to contribute to company growth.
- Partner with the CEO and CFO to define U.S. leadership standards, operating culture, and expansion strategy.
About the company
CADDi builds a Manufacturing AI Data Platform that organizes fragmented data from engineering, procurement, production, and quality so humans and AI can reason across decades of drawings and supply-chain records. Its products, including CADDi Drawer/Explorer, CADDi Quote, CADDi Agent, and domain workflow tools, are used by manufacturers like Hitachi, Subaru, and Kawasaki in more than 20 countries. The platform unifies diverse data into a single model to support automated workflows across design, sourcing, production, and quality. Its goal is to broaden North American adoption while expanding its AI capabilities and product reach through ongoing funding and platform expansion.
Company Size
501-1,000
Company Stage
Series D
Total Funding
$415.6M
Headquarters
Chicago, Illinois
Founded
2017
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Simplify's Take
What believers are saying
- September 16, 2026 funding raised $114 million at a $1.2 billion valuation.
- CADDi reports customers in 22 countries and more than half of Japan's top 100 manufacturers.
- The August 2026 U.S. launch targets North America's largest manufacturing market with new workflow products.
What critics are saying
- Siemens, SAP, and Dassault can bundle similar AI into existing PLM contracts by 2027.
- CADDi still withholds revenue, making $234 million funding depend on growth narratives, not proof.
- If U.S. expansion stalls, internal data teams will replicate CADDi using LLMs and warehouses.
What makes Caddi unique
- CADDi’s Drawer-to-Explorer stack turns legacy drawings into searchable manufacturing intelligence across decades.
- CADDi Agent, launched August 2026, extends search into decisions and workflow execution.
- September 2026 Series D backers like Salesforce Ventures and Woven Capital validate platform breadth.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Unlimited Paid Time Off
- Paid Vacation
- Paid Holidays
- Company Social Events
- Professional Development Budget
- Conference Attendance Budget
- Commuter Benefits