Rhenus

Global freight, warehousing, logistics provider

Customer Service - Spedition & Logistik

Customer SupportUpdated on Nov 14

Full-timeUnna, GermanyNo salary listedIn-person

About the Job

Requirements

Completed commercial vocational training, ideally in freight forwarding and logistics services.
Initial professional experience in customer service or freight forwarding is advantageous.
Good spoken and written English; additional languages are an advantage.
Confident use of MS Office and, ideally, transport management systems.
Strong customer orientation, communication skills, and ability to work in a team.
Independent and structured working style.

Responsibilities

Support and advise national and international customers.
Receive, record, and process orders in land, sea, and/or air freight.
Proactively track shipments and ensure smooth operations.
Communicate with partners, drivers, and internal departments.
Handle complaints and provide solution-oriented customer support.
Create and maintain reports and documentation.

Desired Qualifications

Initial professional experience in customer service or freight forwarding.
Training in freight forwarding and logistics services.
Additional languages.
Experience using transport management systems.

What You Can Expect:

Betreuung und Beratung unserer nationalen und internationalen Kunden
Auftragsannahme, -erfassung und -abwicklung im Bereich Land-, See- und/oder Luftfracht
Proaktive Sendungsverfolgung und Sicherstellung reibungsloser Abläufe
Kommunikation mit Partnern, Fahrern und internen Abteilungen
Bearbeitung von Reklamationen und lösungsorientierte Unterstützung unserer Kunden
Erstellung und Pflege von Reports und Dokumentationen

What You Bring:

Abgeschlossene kaufmännische Ausbildung, idealerweise im Bereich Spedition und Logistikdienstleistung
Erste Berufserfahrung im Customer Service oder in der Spedition von Vorteil
Gute Englischkenntnisse in Wort und Schrift, weitere Sprachen von Vorteil
Sicherer Umgang mit MS Office und idealerweise Transportmanagement-Systemen
Ausgeprägte Kundenorientierung, Kommunikationsstärke und Teamfähigkeit
Selbstständige und strukturierte Arbeitsweise

About the Company

Rhenus

Global freight, warehousing, logistics provider

Rhenus coordinates road, air, and ocean freight, contract logistics, warehousing, and port and inland waterway services from hundreds of locations worldwide to move goods for customers across many industries. By combining multimodal transport with warehousing and value-added services, it offers end-to-end supply chain solutions that include inventory management and distribution. Its global footprint and broad service mix, along with being part of the Rethmann group, lets it deliver integrated logistics with industry-specific expertise. Its goal is to help customers move and manage goods efficiently and reliably worldwide, optimizing supply chains and connecting producers with markets.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Holzwickede, Germany
Founded: 1912

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