ModivCare
Technology-enabled supportive care and transportation services
Customer Service Representative - Remote, PA
Must reside in Pennsylvania.
About the job
- High-speed internet of at least 25 Mbps download and 5 Mbps upload, with proof of a speed test.
- Ability to directly hardwire to the modem.
- Dedicated work area separated from other living spaces to protect sensitive information.
- Ability to attend 100% of training and remain on camera for the first 30 days of employment.
- 0-2 years of contact center or customer service experience with high call volume and data entry, or an equivalent combination of education and experience.
- Ability to work independently and as part of a team.
- Ability to quickly learn new technology and processes and follow complex instructions.
- Ability to type at least 35 words per minute.
- Must reside in Pennsylvania.
- Ability to work in a 24/7/365 contact center environment, including nights, weekends, holidays, and required holiday coverage.
- Serve as the first point of contact for members while resolving questions and concerns accurately and promptly.
- Assist customers with transportation questions and concerns.
- Schedule, modify, and cancel reservations as requested.
- Obtain and document details of customer complaints and concerns.
- Accurately document all relevant customer information.
- Attend required meetings and adhere to company policies and procedures.
- Maintain acceptable attendance and punctuality standards.
- Enter and document trip data accurately.
- Refer unresolved customer grievances to appropriate departments for further investigation and resolution.
- Participate in additional projects or duties as assigned.
- High school diploma.
- Experience in contact center or customer service work involving high call volume and data entry.
About the company
ModivCare provides technology-enabled healthcare services through an integrated suite of supportive care solutions for payors and patients. Its offerings include non-emergency medical transportation (NEMT), in-home personal care, and patient monitoring coordinated via a platform that addresses social determinants of health (SDoH). The company coordinates transportation, caregiving, and monitoring under value-based care arrangements, supported by data analytics to improve outcomes and reduce costs. By offering a broad, integrated service mix and a tech-enabled operating model, ModivCare aims to improve access to care and lower total healthcare costs for diverse populations.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Denver, Colorado
Founded
1986
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Simplify's Take
What believers are saying
- Modivcare emerged from Chapter 11 in January 2026, cutting funded debt $1.1 billion.
- The July 2026 SLR facility improved liquidity and funded corporate initiatives.
- The August 2026 Maine ruling protects a $750 million, 10-year transportation revenue stream.
What critics are saying
- A 2026 securities fraud case alleges Modivcare hid cash-flow damage before bankruptcy.
- Even after Chapter 11, $200 million SLR debt keeps leverage and covenant pressure high.
- Maine contract wins and leadership changes do not fix recurring NEMT margin erosion.
What makes ModivCare unique
- Modivcare still controls MaineCare statewide after the 2026 Supreme Judicial Court ruling.
- Its three-platform model spans NEMT, personal care, and monitoring across payors.
- Josh Komenda and Marsha Ramos bring niche operator credibility from Veyo and home care.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts
Growth & Insights and Company News
6 month growth
↑ 7%1 year growth
↑ 7%2 year growth
↑ 7%Modivcare names Marsha Ramos as CEO of Personal Care Services. * September 9, 2026 Modivcare has appointed Marshalina "Marsha" Ramos, DNP, RN, as Chief Executive Officer of its Personal Care Services business. The appointment takes effect immediately. Modivcare provides non-emergency medical transportation (NEMT), personal care services (PCS), and monitoring solutions. With this appointment, Ramos will lead the company's national PCS portfolio. Ramos brings more than 30 years of home care leadership experience to Modivcare. Her background includes clinical, operational, and executive leadership positions. Most recently, Ramos founded and led Visionary Group, LLC as its Chief Executive Officer. The advisory firm serves home care and hospice organizations. Previously, Ramos served as President and Chief Operating Officer of Premier Home Health Care Services, Inc. The multi-state provider operates across several home care markets. She also held multiple senior positions at VNS Health. The organization ranks among the nation's largest providers of in-home care. Ramos will now join Modivcare's executive leadership team. She will oversee the company's national Personal Care Services operations. Ramos brings extensive Home Care leadership. At Premier Home Health Care Services, Ramos managed several critical areas of the business. Her responsibilities covered home care, care management, and consumer-directed programs. She oversaw these programs across seven states and 27 offices. During her tenure, she also stabilized important referral relationships. In addition, Ramos helped increase the organization's census. She also guided the company through its transition to a new electronic medical record platform. Her leadership experience also includes 26 years at VNS Health. The organization was formerly known as the Visiting Nurse Service of New York. VNS Health operates as one of the nation's largest nonprofit home- and community-based care organizations. Ramos advanced through several positions during her long tenure. She began her career at VNS Health in clinical intake. Eventually, she became Vice President of Operations. In that position, Ramos managed certified home care services across the organization's regional offices. Her experience therefore spans clinical care, operations, and executive management. Leslie Norwalk, Chair of the Modivcare Board of Managers, highlighted Ramos' leadership record. She also pointed to her experience managing complex home care environments. "Marsha is a proven home care operator who has successfully led at every level of the business," said Leslie Norwalk, Chair of the Modivcare Board of Managers. "She has built and stabilized multi-state home care operations, navigated complex regulatory and managed care environments, and earned the loyalty of the teams she has led. With Marsha's addition to the Modivcare team, each of our businesses is now led by a seasoned executive with deep industry expertise and a strong understanding of the markets they serve." Ramos sets priorities for Modivcare PCS. Ramos said she plans to begin her new role by listening to key stakeholders. Her approach will focus on caregivers, branch teams, clients, payors, and agencies. She also emphasized the importance of supporting professionals who deliver care in home settings. According to Ramos, strong home care depends heavily on dedicated teams. "I am honored to join Modivcare and to lead Modivcare's extraordinary team of caregivers and home care professionals who make it possible for people to receive care at home," said Ramos. "I have spent my career in home care, and I know this work depends on the people who show up every day for clients and their families. My first priority is to listen: to our caregivers, our branch teams, our clients, and the payors and agencies we serve. Together, we will build on what works and strengthen this business for the people who depend on it." Ramos brings formal nursing expertise to her new leadership position. She is a registered nurse with advanced academic qualifications. She holds a Doctor of Nursing Practice and a Master of Science in Nursing. Her professional involvement also extends to industry and nursing organizations. Ramos serves on the Boards of the Home Care & Hospice Association of New Jersey. She also serves on the Board of the New Jersey Collaborating Center for Nursing. She is based in New Jersey. Her appointment strengthens Modivcare's leadership team with extensive experience across home care and community-based services. The move also places an experienced home care executive at the helm of Modivcare Personal Care Services. Ramos will focus on building on existing strengths while supporting the people who depend on these services. For more stories on executive leadership and business innovations, explore its CXO Insiders for the latest updates.
The SLR ABL platform has closed a $200 million senior credit facility for Modivcare, a technology-enabled healthcare services company providing supportive care solutions focused on improving health outcomes. Daniel Silvers, chairman of Modivcare's board of managers, said the financing provides enhanced financial flexibility as the company executes its strategic priorities. He cited SLR's understanding of the healthcare sector and collaborative approach as key factors in selecting them as a financing partner. Modivcare, based in Denver, Colorado, provides non-emergency medical transportation, personal care services, and monitoring solutions for public and private payors. The company's solutions address social determinants of health by connecting members to essential care services. Moelis & Company advised Modivcare on the transaction.
SLR ABL platform provides Senior Credit Facility for Modivcare. July 24, 2026 BOSTON, Massachusetts - The SLR ABL platform announced the closing of a $200 million senior credit facility for Modivcare TopCo, LLC ("Modivcare" or the "Company"), a technology-enabled healthcare services company providing a platform of supportive care solutions focused on improving health outcomes. "This financing provides Modivcare with enhanced financial flexibility as we continue the successful execution of our strategic priorities," said Daniel Silvers, Chairman of Modivcare's Board of Managers. "SLR's deep understanding of the healthcare sector and collaborative approach made them an ideal financing partner. We appreciate their support and look forward to working together as we continue delivering technology-enabled solutions that improve access to care and health outcomes." Tanner Phifer, SLR ABL, added, "Modivcare serves a mission-critical segment of the healthcare sector, and we are thrilled to support the Company's strategic and financial objectives." "We are pleased to work with Modivcare's team and their advisor, Moelis & Company, on this transformative transaction," said Tom Schneider, SLR ABL. "Our healthcare ABL expertise enabled us to structure a creative and flexible solution to support the Company's liquidity needs and corporate initiatives." About the SLR ABL Platform The SLR ABL platform provides asset-based financing solutions to asset-rich middle market companies throughout the United States. Led by industry veterans with an average of 30+ years of experience, the SLR ABL platform offers a broad array of collateral-based financing alternatives, from $3 million to $300 million per issuer, for working capital, growth, acquisitions, refinancing, and restructuring/recapitalizations. For more information, please visit www.slrcapitalpartners.com. About Modivcare Modivcare is a Denver, Colorado-based provider of non-emergency medical transportation, personal care services, and monitoring solutions for public and private payors and their members. The Company's value-based solutions address the social determinants of health (SDoH) by connecting members to essential care services. By doing so, Modivcare helps health plans manage risks, reduce costs, and improve health outcomes. For more information, please visit www.modivcare.com. Modivcare MEDIA CONTACT [email protected]
Modivcare, a leading non-emergency medical transportation provider, has appointed Josh Komenda as CEO of its NEMT business unit and Kenneth Shepard as enterprise CFO. Komenda brings over 20 years of healthcare experience, having founded and led Veyo, a NEMT company that expanded from two states to nine and facilitated more than 8.4 million annual trips. He most recently founded Brightwood Health, an in-home care company for older adults. He holds degrees in Computer Engineering from the University of Waterloo and an MBA from the University of Southern California. Shepard joined Modivcare in 2015 and previously served as CFO of the NEMT business, responsibilities he will retain alongside his new enterprise role.
Modivcare Appoints Josh Komenda as CEO of the NEMT business unit, Kenneth Shepard as enterprise CFO. Seasoned Healthcare Executive and NEMT Industry Veteran Joins to Lead Next Chapter of Growth DENVER-(BUSINESS WIRE)-Modivcare, a leading provider of non-emergency medical transportation (NEMT) services, today announced the appointment of Josh Komenda as CEO of the NEMT business unit and Kenneth Shepard as Executive Vice President, enterprise CFO. Josh brings more than two decades of experience leading healthcare organizations focused on expanding access to care for underserved populations, and a proven track record of building and scaling mission-driven businesses through operational excellence and technology-enabled innovation. "We are thrilled to welcome Josh to Modivcare," said Daniel Silvers, Chairman of Modivcare's Board of Managers. "His deep expertise in non-emergency medical transportation, his entrepreneurial background, and his unwavering commitment to member experience make him exceptionally well-suited to lead our organization. We are confident that under his leadership, Modivcare will continue to grow and deepen its impact on the members and communities we serve." Josh is the founder and former CEO of Veyo, a NEMT company serving Medicaid and Medicare populations across the United States. During his tenure, Veyo expanded from a regional operation in two states to a national company serving members across nine states and facilitating more than 8.4 million annual trips. Most recently, Josh founded Brightwood Health, an in-home care company dedicated to helping older adults age safely, independently, and with dignity. "I am honored to join the Modivcare team at such an important moment for the organization and for the broader healthcare transportation industry," said Josh Komenda. "Modivcare has built a strong legacy of delivering safe, reliable, and compassionate transportation services that help people access the care they need. I look forward to working alongside our team members, health plan partners, government customers, transportation providers, and community stakeholders to build on that foundation and advance our shared mission." Josh holds a Bachelor of Applied Science in Computer Engineering from the University of Waterloo and an MBA from the University of Southern California. He is based in Denver, Colorado. Kenneth "Ken" Shepard joined Modivcare in 2015, taking on increasing responsibility in the company's Finance and Accounting functions since that time. Most recently, Ken served as the CFO of the company's NEMT business, responsibilities he will retain in his new role. "Ken is an outstanding Finance leader and a critical member of the company's executive leadership team," said Silvers, Chair of Modivcare's Board of Managers. "This well-earned promotion is a reflection of Ken's professionalism, expertise and leadership." About Modivcare Modivcare is transforming healthcare by connecting people with the care they need, wherever they are. Modivcare serves a diverse array of patient populations, from children to older adults, delivering reliable, high-quality care to people living in communities ranging from large, densely populated urban areas to sparsely populated rural communities. The Company's value-based solutions ensure members receive the essential care they need, helping its members manage risks, reduce costs, and improve health outcomes. Modivcare is a leading provider of non-emergency transportation, personal care services, and monitoring solutions. To learn more about Modivcare, please visit www.modivcare.com. Modivcare refers to Modivcare Topco, LLC, a Delaware limited liability company, that provides healthcare services under its licensed and credentialed entities. More News From Modivcare DENVER-( BUSINESS WIRE )-Modivcare Appoints Alessandra Melloni as Senior Vice President, General Counsel and Corporate Secretary as the company enters its next chapter... DENVER-( BUSINESS WIRE )-Modivcare Inc. (the "Company" or "Modivcare") (OTCMKTS: MODVQ), a technology-enabled healthcare services company providing a platform of integrated supportive care solutions focused on improving health outcomes, today announced the completion of its financial restructuring process and emergence from Chapter 11 protection. Modivcare achieved the objectives it set for this process, including meaningfully reducing funded debt by $1.1 billion - more than 85% of prior funded d... DENVER-( BUSINESS WIRE )-Modivcare Inc. (the "Company" or "Modivcare") (OTCMKTS: MODVQ), a technology-enabled healthcare services company providing a platform of integrated supportive care solutions focused on improving health outcomes, announced today that the U.S. Bankruptcy Court for the Southern District of Texas has confirmed the Company's Plan of Reorganization (the "Plan"). This milestone clears the path for Modivcare to successfully emerge from Chapter 11 in the coming weeks with signif... Modivcare. Release Summary Release Versions