Desktop Engineer - Windows
No salary listed
Senior
Bachelor's
Morrisville, NC, USA
In PersonOnsite in Morrisville, NC.
IT OperationsSystem Administration
About the job
Requirements
- Strong knowledge of Microsoft Windows desktop operating systems.
- Hands-on experience with Microsoft SCCM/MECM, particularly application packaging and software deployment.
- Experience creating and troubleshooting SCCM applications, packages, deployment collections, detection methods, and task sequences.
- Experience developing PowerShell automation and remediation scripts.
- Understanding of Windows vulnerability remediation and patch management.
- Ability to interpret vulnerability findings and translate them into technical remediation actions.
- Understanding of CVEs, security advisories, vulnerability severity, and remediation concepts.
- Knowledge of Active Directory and Group Policy.
- Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related technical discipline.
- 5+ years of experience in desktop engineering, Windows system administration, management, or enterprise IT support.
- Demonstrated experience supporting Windows operating systems in enterprise client/server environments.
- Demonstrated experience with SCCM/MECM application packaging, deployment, or administration.
- Advanced PowerShell scripting experience.
- NinjaOne administration or engineering experience.
- Experience working in federal government IT environments.
- Applicants must be able to obtain a Public Trust clearance.
Responsibilities
- Analyze Windows vulnerability findings and determine appropriate technical remediation strategies.
- Develop and implement remediation solutions for vulnerabilities affecting Windows operating systems, third-party applications, drivers, utilities, and configurations.
- Translate vulnerability findings, CVEs, security advisories, and remediation requirements into deployable technical solutions.
- Support remediation activities associated with applicable CISA Binding Operational Directives, including BOD 26-04, and other federal cybersecurity requirements.
- Coordinate with cybersecurity and vulnerability management teams to validate vulnerability findings and determine appropriate remediation actions.
- Design, develop, test, deploy, and maintain SCCM/MECM application packages, programs, task sequences, scripts, and remediation packages.
- Monitor SCCM deployment status and produce reports identifying successful, failed, pending, and non-compliant devices.
- Support the use and evaluation of NinjaOne as an enterprise endpoint management tool.
- Troubleshoot operating system, application, hardware, driver, security, and performance problems.
- Perform root cause analysis and develop sustainable solutions for recurring issues.
- Test scripts to ensure they operate safely across supported Windows configurations.
- Maintain reusable PowerShell libraries and documented automation procedures.
- Support development of dashboards and metrics showing vulnerability remediation progress.
- Assist management and cybersecurity teams in measuring remediation performance against established service levels and federal requirements.
- Package enterprise applications for automated deployment.
- Test application compatibility with supported Windows configurations.
- Maintain current versions of enterprise applications and identify obsolete or unsupported software.
- Develop upgrade and migration packages to replace vulnerable or end-of-life applications.
- Develop automated removal packages for prohibited, unsupported, or vulnerable applications.
- Coordinate application testing with application owners and technical stakeholders before enterprise deployment.
- Maintain documentation covering packaging standards, installation procedures, dependencies, rollback procedures, and known issues.
- Provide Tier 3 technical support for complex Windows issues.
- Support Active Directory, Group Policy, configuration, and user environment troubleshooting.
- Resolve issues resulting from application deployments, security remediation, operating system updates, and configuration changes.
- Coordinate with Tier 1 and Tier 2 support teams to resolve incidents and recurring problems.
- Provide technical guidance and knowledge transfer to desktop support personnel.
Desired Qualifications
- Microsoft Endpoint, Windows, Azure, or related technical certifications.
- ITIL Foundation certification.
About the company
Computer World Services provides IT services and support to the Federal Government, focusing on mission-critical and enterprise needs. Its offerings include IT operations and maintenance, systems architecture and engineering, cloud solution services, agile software development, call center outsourcing, and cybersecurity. The company works by delivering a range of services through a staff of 400+ across 20+ federal customers worldwide, pairing hands-on operations with engineering, cloud, and security capabilities to meet government missions. It differentiates itself through formal quality and process certifications (ISO 9001:2015 and CMMI-DEV Level 3) and a track record of ongoing process improvement. The company’s goal is to provide reliable, secure, and scalable IT support and development to federal agencies, ensuring mission success and continual performance improvement.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Falls Church, Virginia
Founded
1990
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Simplify's Take
What believers are saying
- AMIC extended CWS's $213.3 million Air Force cyberspace contract through October 2, 2031.
- CWS won a $19.8 million Integrated Air Force Network Operations and Services award in April 2026.
- FY2026 YTD obligations reached $40.8 million across 30 actions, signaling active capture.
What critics are saying
- CWS's GSA MAS period ends September 15, 2026, forcing recompete pressure.
- GAO protest B-424228 remains open through November 12, 2026, risking DFAS revenue.
- Air Force concentration and bid protests expose CWS to contract loss and shrinkage.
What makes Computer World Services unique
- CWS holds GSA MAS, OASIS+, ITES-3S, and CIO-SP3 vehicles across 2026.
- It serves 20-plus federal customers globally with ISO 9001 and CMMI-DEV Level 3.
- Its Air Force network operations and cybersecurity work sits inside mission-critical systems.
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Benefits
- Hybrid Work Options