Full-Time

HR Generalist

Confirmed live in the last 24 hours

Assembled

Assembled

51-200 employees

Optimizes workforce management for customer support

Enterprise Software
AI & Machine Learning

Compensation Overview

$110k - $140kAnnually

+ Stock Options

Mid

New York, NY, USA

Hybrid work model with in-office presence required.

Category
Human Resources
People & HR
Requirements
  • 3+ years of HR experience in a generalist role, preferably in a fast-paced, high-growth startup environment.
  • Thorough knowledge of employment law and HR best practices.
  • Proficient in using HR systems (HRIS, ATS), and Microsoft Office. Experience with Rippling or other advanced HR tools is a plus.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to work autonomously, prioritize effectively, and multitask in a fast-moving environment.
  • A collaborative, team-oriented mindset with a passion for building positive work environments.
Responsibilities
  • Act as a key point of contact for employees and managers regarding HR matters, supporting positive relationships and helping resolve workplace issues.
  • Develop and implement HR strategies, policies, and processes that align with Assembled’s overall business strategy.
  • Oversee new hire onboarding, ensuring a seamless transition into Assembled. Manage employee exits, conducting exit interviews, and ensuring a positive offboarding experience.
  • Ensure compliance with all federal, state, and local employment laws and regulations. Manage employment records and stay current on legal updates.
  • Assist in the administration of performance review cycles and provide guidance to managers on coaching and feedback.
  • Support the administration of company benefits, including health plans, 401k, and leave programs.
  • Maintain and optimize our HRIS and other HR-related systems to ensure efficiency and accuracy in HR operations.
  • Partner with the recruiting team to provide a smooth candidate-to-employee transition, and occasionally assist with interview processes and candidate sourcing.
  • Collaborate on employee engagement initiatives to support a vibrant, inclusive, and high-performance workplace culture.

Assembled provides a platform designed to improve workforce management for customer support teams. The platform includes tools for advanced scheduling, real-time monitoring, and data analytics, which help businesses manage their customer service operations more effectively. It serves a range of clients, from small businesses to large corporations, by utilizing artificial intelligence and automation to enhance the performance of support teams. Key features include adherence reports that track agent schedules and real-time performance data, which help maintain high service uptime. Assembled operates on a subscription-based model, allowing clients to access its tools for a recurring fee. This approach not only generates consistent revenue but also enables ongoing updates and improvements to the platform. The main goal of Assembled is to reduce operational costs, boost agent productivity, and enhance customer satisfaction by ensuring that support teams are efficiently staffed and managed.

Company Stage

Series B

Total Funding

$68.8M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

23%

1 year growth

3%

2 year growth

23%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for remote workforce management boosts Assembled's market potential.
  • Increased focus on employee well-being drives demand for flexible scheduling tools.
  • Recent $51M funding round supports product development and innovation.

What critics are saying

  • Competition from CRM giants like Salesforce could threaten Assembled's market share.
  • Reliance on third-party integrations may disrupt functionality if APIs change.

What makes Assembled unique

  • Assembled offers AI-driven workforce management tailored for customer support teams.
  • The platform integrates seamlessly with tools like Google Calendar and Slack.
  • Assembled provides real-time monitoring and adherence reports for optimal staffing.

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Benefits

Competitive compensation and equity package

Insurance coverage

401(k)

CSA Credit

Stipend for use at any Assembled customer

Professional development stipend

Wellness stipend