Full-Time

HR Generalist

Posted on 11/9/2024

Assembled

Assembled

51-200 employees

Optimizes workforce management for customer support

Enterprise Software
AI & Machine Learning

Compensation Overview

$110k - $140kAnnually

+ Stock Options

Mid

New York, NY, USA

Hybrid work model with in-office presence required.

Category
Human Resources
People & HR
Requirements
  • 3+ years of HR experience in a generalist role, preferably in a fast-paced, high-growth startup environment.
  • Thorough knowledge of employment law and HR best practices.
  • Proficient in using HR systems (HRIS, ATS), and Microsoft Office. Experience with Rippling or other advanced HR tools is a plus.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to work autonomously, prioritize effectively, and multitask in a fast-moving environment.
  • A collaborative, team-oriented mindset with a passion for building positive work environments.
Responsibilities
  • Act as a key point of contact for employees and managers regarding HR matters, supporting positive relationships and helping resolve workplace issues.
  • Develop and implement HR strategies, policies, and processes that align with Assembled’s overall business strategy.
  • Oversee new hire onboarding, ensuring a seamless transition into Assembled. Manage employee exits, conducting exit interviews, and ensuring a positive offboarding experience.
  • Ensure compliance with all federal, state, and local employment laws and regulations. Manage employment records and stay current on legal updates.
  • Assist in the administration of performance review cycles and provide guidance to managers on coaching and feedback.
  • Support the administration of company benefits, including health plans, 401k, and leave programs.
  • Maintain and optimize our HRIS and other HR-related systems to ensure efficiency and accuracy in HR operations.
  • Partner with the recruiting team to provide a smooth candidate-to-employee transition, and occasionally assist with interview processes and candidate sourcing.
  • Collaborate on employee engagement initiatives to support a vibrant, inclusive, and high-performance workplace culture.

Assembled offers a platform that enhances workforce management for customer support teams through advanced scheduling, real-time monitoring, and data analytics. The platform uses artificial intelligence and automation to improve agent productivity and service uptime, with features like adherence reports to track schedule compliance. Unlike its competitors, Assembled operates on a subscription model, allowing for continuous updates and improvements. The company's goal is to reduce operational costs and enhance customer satisfaction by ensuring support teams are optimally managed.

Company Stage

Series B

Total Funding

$68.8M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

23%

1 year growth

3%

2 year growth

23%
Simplify Jobs

Simplify's Take

What believers are saying

  • The rise of remote work increases demand for Assembled's complex scheduling capabilities.
  • Omnichannel support trends align with Assembled's integrated platform offerings.
  • Predictive analytics in workforce management enhances Assembled's forecasting capabilities.

What critics are saying

  • Competition from CRM giants like Salesforce could threaten Assembled's market share.
  • Rapid AI advancements require Assembled to continuously innovate, straining resources.
  • Economic downturns may reduce client spending on workforce management tools.

What makes Assembled unique

  • Assembled offers AI-driven forecasting for staffing needs across multiple support channels.
  • The platform integrates seamlessly with tools like Google Calendar and Slack.
  • Assembled provides real-time adherence reports to track agent schedule compliance.

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Benefits

Competitive compensation and equity package

Insurance coverage

401(k)

CSA Credit

Stipend for use at any Assembled customer

Professional development stipend

Wellness stipend

INACTIVE