Akelius
Residential property owner-operator of rentals
Customer Service Representative
Full-time hours are Tuesday through Saturday; part-time hours include two weekdays plus Saturday and Sunday.
About the job
- Completed post-secondary studies.
- At least two years of telephone customer service experience.
- Excellent oral and written English communication skills for telephone and written communication with customers across Canada and the United States.
- Empathy, problem-solving orientation, organization, and ability to multitask.
- Ability to work as part of a team with internal and external staff.
- An additional language is required to communicate with customers, partners, and colleagues primarily located outside Quebec.
- Answer resident telephone calls and emails courteously and promptly.
- Enter residents' work orders with detailed information.
- Transmit work orders to facilities staff and building management.
- Follow up on the execution of work orders.
- Participate in rent reminder calls.
- Comply with all company service center parameters.
- Participate in open communication with the service center team and management regarding improvements, suggestions, and contributions.
- Perform other duties as assigned.
- Spanish proficiency is an asset.
- Call center experience is an asset.
About the company
Akelius Residential Property AB owns and manages about 19,000 rental apartments in major cities across North America and Europe. It buys properties, upgrades them to a high standard and rents them out, using self-developed digital tools to run operations and improve tenant services, while adding energy-efficient improvements and preserving historical value. The company differentiates itself by upgrading existing buildings to a 'First Class' standard in desirable urban locations and by being majority-owned by the Akelius Foundation, a charitable organization, with a focus on sustainable practices and long-term value. Its goal is steady rental income and long-term value growth through concentration in North American and European markets and well-maintained urban housing.
Company Size
201-500
Company Stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1994
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Simplify's Take
What believers are saying
- Akelius raised EUR 335 million on 1 May 2026 to retire hybrid debt.
- Akelius issued a EUR 550 million senior unsecured bond on 18 March 2026.
- Akelius sold Austin assets for EUR 116 million in Q2 2026, boosting liquidity.
What critics are saying
- Akelius posted a EUR 128 million first-half 2026 loss after EUR 196 million valuation declines.
- North American cap rates rose to 4.94 percent, pressuring Akelius valuations and refinancing.
- If the Akelius Foundation withdraws, the EUR 1,165 million guarantee disappears next refinancing cycle.
What makes Akelius unique
- Akelius owns 19,000 apartments in New York, London, Paris, and Toronto.
- Akelius July 2026 report showed 3.0% like-for-like rent growth from completed capital projects.
- Akelius kept a EUR 1,165 million owner guarantee, supporting financing flexibility.
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Benefits
Health Insurance
Dental Insurance
Disability Insurance
Life Insurance
401(k) Retirement Plan
401(k) Company Match
Commuter Benefits
Gym Membership
Training Programs
Company News
Akelius Residential Property AB has raised €335 million in equity through a capital contribution from its owner, Akelius Apartments Ltd. The funds will be used to repurchase an outstanding hybrid bond worth €334.7 million, which has a first reset date in May 2026. Standard & Poor's assigns Akelius's hybrid bond 50% equity content. By adding equity well above this threshold, the Swedish property company expects to receive equity content recognition for any future hybrid capital securities it issues. The transaction was announced on 1 May 2026.
Akelius Residential Property AB has issued a EUR 550 million senior unsecured bond. The issue