Operations Manager

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

The BAC Operations Manager serves as the primary on-site operational lead and central coordination point for the Blom Administrative Campus (BAC), providing day to day ownership of on-site operations, space stewardship, associate experience, safety and security coordination. This role maintains visibility into BAC activity and connects the appropriate internal partners to ensure the BAC operates safely, efficiently, and intentionally for associates, leaders, and approved external users.
The BAC Operations Manager supervises front desk operations, coordinates BAC associate/leader space and workplace needs, supports after-hours event routing and coordination, and helps organize associate culture and engagement experiences within the building. This role does not own partner-team functional budgets, processes or final approvals unless explicitly delegated; instead, it ensures alignment, clear handoffs, and proactive issue escalation to drive end-to-end operational execution. This is an on-site role requiring regular interaction with associates, leaders, and operational partners, with occasional evening or weekend presence required for after-hours events or operational needs. The position reports to the Sr. Advisor, Strategic Initiatives.

Responsibilities And Duties:

1. Front Desk, Access & On-Site Supervision – 20%
a. Supervise the front desk and badging team (3 full-time direct reports and 1 part time associate), providing leadership, guidance, and performance oversight.
b. Ensure front desk staff are trained and prepared to support customer service expectations, access protocols, and emergency response procedures.
c. Coordinate with Protective Services regarding the weapons-free process, access control, officer coverage, and front-of-house security needs.
d. Serve as an escalation point for front desk, access, and visitor management issues.
e. Support HR with new-hire orientation, badge distribution, and special projects.

2. BAC Space & Workplace Management – 20%
a. Coordinate and triage BAC space requests (offices, workstations, shared spaces, and temporary usage) to ensure the right owners are engaged and requests follow established intake/approval pathways.
b. Support execution of space changes, moves, and resets in alignment with established policies and guidelines; final approvals and prioritization remain with the designated functional owners/approvers.
c. Coordinate furniture requests, layout resets, and space standards with Facilities and Property Management; Facilities/Property Management remain accountable for execution within their scopes.
d. Maintain awareness of space utilization, occupancy, and availability within the BAC.
e. Partner with Real Estate, Facilities, and Property Management teams to support effective workplace planning and space stewardship.
f. Coordinate with Learning & IT partners to support effective utilization of BAC meeting rooms and technology, including scheduling alignment and issue resolution.

3. Stakeholder Coordination – 25%
a. Coordinate daily building operations across internal partners (including Protective Services, EVS, Facilities, IT, Parking, Food & Nutrition, Associate Health, Learning, Property Management, Marketing, Mailroom, and Gym Operations) by aligning priorities, facilitating handoffs, and escalating issues; partner teams retain ownership of their functional work and service delivery.
b. Maintain awareness of daily building activity and large meetings that may impact operations.
c. Maintain and oversee a centralized BAC operations calendar to provide visibility into building usage activities, events, and special requests.
d. Provide operational governance and coordination for after-hours BAC events in alignment with policy, including tracking requests, confirming the appropriate approvers are engaged, coordinating with key stakeholders, and documenting event sponsor accountability; final approval and budget ownership remain with the designated approvers and event sponsors.

4. Safety, Emergency Preparedness & Operational Escalation – 20%
a. Partner with Protective Services, Emergency Management, and Property Management to support building safety and emergency preparedness.
b. Monitor operational risks including weather events, flooding risks, construction activity, or other safety concerns impacting the BAC.
c. Escalate relevant information to leadership to support informed decisions regarding building closures or operational disruptions.
d. Coordinate operational communications and messaging in partnership with Marketing and Communications during safety incidents or disruptions.
e. Support training and readiness efforts to ensure appropriate response to emergencies and safety events.
f. Coordinate with HR on building closure decisions, delayed openings, etc.

5. Associate Experience & Culture Activation (BAC) – 15%
a. Lead the BAC Culture Committee, including planning and coordination of associate events, food-and-beverage experiences, and internal communications related to BAC culture initiatives. Engage functional partners as needed for approval and execution support.
b. Elevate the quality of the BAC experience by maintaining a consistent, welcoming, and engaging environment through intentional activation of spaces, including informal gatherings, pop-ups, food trucks, and shared-space engagement activities.
c. Partner with internal stakeholders (e.g., Learning & Culture, HR, Communications) to support BAC-specific culture and engagement initiatives.
d. Ensure associate experience activities align with building operations, space standards, and safety requirements.
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.
The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.

Minimum Qualifications:

Bachelor's Degree (Required)

Additional Job Description:

MINIMUM QUALIFICATIONS

• Bachelor’s degree required
• Minimum of 5 years of experience in operations, facilities coordination, workplace management, project management or event coordination
• Demonstrated experience supporting senior executive interactions
• Experience working in a complex, multi‑stakeholder environment preferred
• Prior supervisory or people‑leadership experience preferred

SPECIALIZED KNOWLEDGE 

• Working knowledge of building operations and space management
• Ability to manage calendars, approvals, and documentation related to facility use
• Familiarity with safety, emergency response coordination, and escalation pathways
• Proficiency in Microsoft Office

DESIRED ATTRIBUTES

• Strong sense of ownership and accountability for BAC operational coordination and associate experience outcomes
• Hospitality mindset with a professional, approachable presence

• Excellent collaboration, communication and organizational skills
• Ability to manage multiple priorities and competing demands
• Process‑oriented, detail‑focused, and solution‑driven

• Comfortable coordinating work without direct authority

RESPONSIBILITIES AND DUTIES

1. Front Desk & On-Site Supervision – 20%

a. Supervise the front desk team (2 full-time direct reports), providing leadership, guidance, and performance oversight.
b. Ensure front desk staff are trained and prepared to support customer service expectations, access protocols, and emergency response procedures.
c. Coordinate with Protective Services regarding the weapons-free process, access control, officer coverage, and front-of-house security needs.
d. Serve as an escalation point for front desk and visitor management issues.

e. Support HR with new-hire orientation, badge distribution, and special projects.

2. BAC Space & Workplace Management – 20%

a. Coordinate and triage BAC space requests (offices, workstations, shared spaces, and temporary usage) to ensure the right owners are engaged and requests follow established intake/approval pathways.
b. Support execution of space changes, moves, and resets in alignment with established policies and guidelines; final approvals and prioritization remain with the designated functional owners/approvers.
c. Coordinate furniture requests, layout resets, and space standards with Facilities and Property Management; Facilities/Property Management remain accountable for execution within their scopes.
d. Maintain awareness of space utilization, occupancy, and availability within the BAC.
e. Partner with Real Estate, Facilities, and Property Management teams to support effective workplace planning and space stewardship.

f. Coordinate with Learning & IT partners to support effective utilization of BAC meeting rooms and technology, including scheduling alignment and issue resolution.

3. Stakeholder Coordination – 25%
a. Coordinate daily building operations across internal partners (including Protective Services, EVS, Facilities, IT, Parking, Food & Nutrition, Associate Health, Learning, Property Management, Marketing, Mailroom, and Gym Operations) by aligning priorities, facilitating handoffs, and escalating issues; partner teams retain ownership of their functional work and service delivery.
b. Maintain awareness of daily building activity and large meetings that may impact operations.
c. Maintain and oversee a centralized BAC operations calendar to provide visibility into building usage activities, events, and special requests.
d. Provide operational governance and coordination for after-hours BAC events in alignment with policy, including tracking requests, confirming the appropriate approvers are engaged, coordinating with key stakeholders, and documenting event sponsor accountability; final approval and budget ownership remain with the designated approvers and event sponsors.

4. Safety, Emergency Preparedness & Operational Escalation – 20%

a. Partner with Protective Services, Emergency Management, and Property Management to support building safety and emergency preparedness.
b. Monitor operational risks including weather events, flooding risks, construction activity, or other safety concerns impacting the BAC.
c. Escalate relevant information to leadership to support informed decisions regarding building closures or operational disruptions.

d. Coordinate operational communications and messaging in partnership with Marketing and Communications during safety incidents or disruptions.
e. Support training and readiness efforts to ensure appropriate response to emergencies and safety events.

f. Coordinate with HR on building closure decisions, delayed openings, etc.

5. Associate Experience & Culture Activation (BAC) – 15%

a. Lead the BAC Culture Committee, including planning and coordination of associate events, food-and-beverage experiences, and internal communications related to BAC culture initiatives. Engage functional partners as needed for approval and execution support.

b. Elevate the quality of the BAC experience by maintaining a consistent, welcoming, and engaging environment through intentional activation of spaces, including informal gatherings, pop-ups, food trucks, and shared-space engagement activities.
c. Partner with internal stakeholders (e.g., Learning & Culture, HR, Communications) to support BAC-specific culture and engagement initiatives.
d. Ensure associate experience activities align with building operations, space standards, and safety requirements.

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

Plant Operations

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment