A

ADT

Monitored security alarms and smart homes

Customer Service Dispatcher

Full-Time
$20/hr
Entry
Bachelor's
Longwood, FL, USA
In Person

About the job

Requirements
  • A High School Diploma or General Education Degree (GED) and one to three months of related experience or related training/certification preferred.
  • A license to work in all states that mandate licensing requirements.
  • Proficiency in verifying and dispatching alarms to police and fire agencies.
  • Knowledge of the different types of signals and the standard operating procedures for each signal.
  • Knowledge of computers, Microsoft Office applications, and the Internet.
  • Knowledge of company policies, procedures, guidelines, and practices.
  • Basic knowledge and understanding of VIP accounts and the department.
  • Proficiency with a personal computer, keyboard, fax machine, copy machine, and telephone.
  • Ability to work weekends, holidays, shifts, and mandatory overtime when required.
  • Ability to use discretion and perform problem analysis.
  • Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to solve practical problems with limited standardization.
  • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to concentrate on tasks without being distracted.
  • Ability to maintain composure and avoid aggressive behavior in difficult situations.
  • Ability to stand, walk, sit, twist, handle, push, pull, reach, climb, balance, stoop, kneel, crouch, or crawl as required.
  • Ability to regularly lift or move up to 10 pounds and occasionally lift or move up to 25 pounds.
  • Close, distance, and color vision, along with the ability to adjust focus.
Responsibilities
  • Verify, respond to, and dispatch emergency signals.
  • Answer incoming calls.
  • Notify customers of non-emergency signals.
  • Notify responders on emergency signals after dispatch.
  • Process basic data changes to customer accounts.
  • Handle signals from one location or area and TTY stations.
  • Meet minimum productivity standards for a Level I operator.
  • Meet minimum quality standards, including a 90% or better average on quality assurance.
  • Work under close supervision during the first 30 days.
  • Keep abreast of organizational goals, company positions, and central station policies.
  • Work overtime as requested by management.
  • Present information to top management, public groups, or boards of directors.
  • Adapt to changes in the work environment, delays, or unexpected events; manage competing demands; and adjust approach or method as needed.
Desired Qualifications
  • Related experience or training/certification.

About the company

ADT provides monitored security and smart home solutions for homes and businesses. It sells security equipment (doors/windows/motion sensors, cameras, smart home devices) and offers 24/7 monitoring services, with remote control via a mobile app to manage locks, lights, garage doors, and thermostats. The system works by installing sensors and cameras that detect events and send alerts to ADT’s monitoring center, which can contact authorities if needed; customers pay upfront for equipment and ongoing subscription fees for monitoring. ADT differentiates itself as America’s leading home alarm provider, with tailored security packages, strong customer service, and award-winning systems. Its goal is to protect customers with reliable security and automation solutions while maintaining steady revenue from equipment sales and monitoring subscriptions.

Company Size

10,001+

Company Stage

IPO

Headquarters

Boca Raton, Florida

Founded

1874

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Simplify's Take

What believers are saying

  • Q2 2026 revenue rose 2% to $1.3 billion, with adjusted free cash flow up 48%.
  • ADT raised 2026 guidance on July 30, 2026, targeting 2% revenue growth and 30% free-cash-flow growth.
  • ADT raised $100 million on August 28, 2026 for general corporate purposes, preserving liquidity.

What critics are saying

  • James v. ADT Inc. filed May 12, 2026 targets a 10-million-record data breach.
  • ADT ended Q2 2026 with $7.4 billion net debt, limiting strategic flexibility.
  • Dealer softness and reduced affiliate reliance cut gross additions in Q2 2026; growth stalls if Blu disappoints.

What makes ADT unique

  • ADT+ and ADT Blu expand channels with professional monitoring, direct and Amazon distribution.
  • ADT's national monitoring network and 150-year brand retain trust with homeowners and SMBs.
  • AI call routing cut human contacts nearly 20% and improved customer satisfaction in Q2 2026.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Vacation

Flexible Work Hours

Tuition Reimbursement

Company News

Residential Tech Today
Sep 28th, 2026
ResTech Roundup: September 21-27, 2026 - smart locks, security alerts and the connected home.

ResTech Roundup: September 21-27, 2026 - smart locks, security alerts and the connected home. New smart locks, a more attentive security system, a compact robot vacuum and router-level protection show how the connected home is becoming more coordinated. Fresh market research explains the opportunity and the difficulty of turning interest into adoption. Key points. * ULTRALOQ announced Matter-certified locks with Aliro digital credentials. * ADT+ introduced sensor-based Unusual Activity Alerts for eligible systems. * SwitchBot launched a compact Matter-compatible robot vacuum. * Airties added router-level security options for internet providers. * Parks Associates reported a gap between recent device purchases and stated purchase intent. In This Roundup This week's developments show technology companies extending the role of connected systems while testing how those systems fit into daily life. The details range from products available now to research and programs that still have milestones ahead. ULTRALOQ brings Aliro and Matter to its new locks. ULTRALOQ introduced a three-model smart lock collection on September 25 that combines several approaches to digital entry. Bolt Mission uses ultra-wideband for approach-to-unlock access, while Bolt Pro and Latch 5 Pro support Aliro-certified wallet credentials. The company says all three models are Matter Certified, with compatibility across major smart home platforms. The distinction between a standard access credential and a home automation standard matters. Aliro is intended to make a phone a portable digital key, while Matter connects the lock to compatible home systems. Bolt Pro and Latch 5 Pro also work with SmartThings automations, according to ULTRALOQ. The company says the new collection will be available through Home Depot online in October, so buyers should check the exact model and platform features before choosing a lock. ADT+ learns household patterns for Unusual Activity Alerts. ADT added Unusual Activity Alerts to ADT+ on September 23. The feature looks for departures from a household's ordinary patterns across compatible door and window sensors, locks, garage controllers and Z-Wave lights. A door left open longer than usual can prompt a phone notification with an activity view that identifies the event behind it. ADT says the feature uses device and sensor signals without video, audio or camera clips. It needs at least 14 days of activity to learn patterns, considers no more than 60 days of history, and lets customers turn alerts off. It is available at no additional cost to eligible ADT+ customers with a V5 or newer Base, including compatible professionally installed and ADT Blu DIY systems. ADT cautions that these notifications are not a substitute for life safety monitoring. SwitchBot shrinks its matter-compatible robot vacuum. SwitchBot launched the K11+ Pro robot vacuum on September 24 with a compact 24.8-centimeter body, an auto-empty station and a claimed peak suction of 12,000 pascals. The company positions it for smaller homes and tight furniture layouts, where the dimensions of a cleaner can matter as much as its cleaning specifications. The model supports Matter over Wi-Fi for compatible smart home platforms, including Apple Home, while the SwitchBot app handles room selection, no-go areas and schedules. SwitchBot says its dock can collect dust for up to 90 days, though actual intervals will depend on use. Its listed U.S. price is $399.99. The announcement is another example of Matter moving beyond switches and sensors into appliances with more complicated routines. Airties moves connected home security to the router. Airties announced new cybersecurity functions for its connectivity management platform on September 24, designed for internet service providers serving homes and small businesses. Its baseline layer blocks malicious sites and offers content filtering, parental controls and tracker blocking across devices connected through the router. A second tier adds router and smart IoT protection alongside threat detection and remediation. The approach shifts some protection to the network edge, where a service provider can see devices that may never run a security app of their own. Availability and the customer experience will depend on an ISP deploying the platform, so this is an operator offering rather than a feature every Airties-equipped household can assume it already has. It also underscores how the home gateway is becoming part of the security stack for a growing number of connected products. Parks Associates finds a gap between purchases and intent. Parks Associates reported on September 24 that 28% of surveyed households bought a smart home device in the preceding 12 months, while high intent to buy in the next six months reached 49% in the second quarter of 2026. The firm released the figures as it outlined the agenda for its 2027 CONNECTIONS conference, which will focus on AI, security, energy and new connected services. Purchase intent is a measure of stated interest, not a sales forecast. The difference between the two figures nevertheless points to a practical challenge for manufacturers and installers: explain what a connected product will do in a real home, how it fits existing systems and what service or support it requires. Parks says its forthcoming program will bring device makers, utilities, broadband providers and security companies into that discussion. Frequently asked questions. What is the difference between Aliro and Matter? Does ADT's new alert feature analyze camera footage? Is Airties' new cybersecurity feature on every home router?

Minichart
Aug 31st, 2026
ADT Raises $100 Million in New Senior Secured Term Loans

ADT Inc. (NYSE: ADT) has increased its senior secured term loan facility by $100 million through a new incremental borrowing arrangement completed on August 28, 2026.

Podwires
Aug 25th, 2026
SiriusXM COO Wayne Thorsen departs as company posts strong Q2 earnings.

SiriusXM COO Wayne Thorsen departs as company posts strong Q2 earnings. SiriusXM Chief Operating Officer Wayne Thorsen is leaving the satellite radio and audio streaming company less than two years after being hired to oversee a strategic overhaul focused on technology, product development and operational efficiency, the company announced Thursday alongside strong second-quarter earnings results. Thorsen, who joined SiriusXM in December 2024 in the newly created role of Executive Vice President and Chief Operating Officer, departed after the company reported Q2 revenue of $2.16 billion, up 1 percent year over year, and adjusted EBITDA of $691 million, up 3 percent. The company did not specify reasons for Thorsen's departure beyond saying he had "decided to leave the company" and has not announced a replacement or indicated whether it intends to fill the COO position. Thorsen arrived at SiriusXM from ADT, where he served as chief business officer, and previously held senior leadership positions at Google, SoFi, Microsoft and Viacom. CEO Jennifer Witz had said at the time of his hiring that he would play a central role in executing the company's revamped strategy, which emphasizes sharpening focus on the core subscription business while improving operating efficiency and returns on technology and marketing investments. "We appreciate Wayne's many contributions to SiriusXM and thank him for his service," Witz said during the earnings call. "We wish him all the best in his future endeavors." The departure comes as SiriusXM reports momentum across multiple business segments. The company achieved its strongest Q2 subscriber performance in four years, adding 22,000 self-pay subscribers during the quarter while monthly churn fell to approximately 1.4 percent, the lowest level in company history. Average revenue per user increased 1 percent following a February price increase. "As we reach the midpoint of 2026, our strategy is clear, and our solid execution is delivering results," Witz told analysts. "We are building a more resilient subscription business with pricing durability and higher long-term customer value." Advertising revenue proved particularly robust, climbing 5 percent to $454 million. SiriusXM's podcast advertising business emerged as the fastest-growing segment, posting 30 percent year-over-year revenue growth driven by rising cost-per-thousand-impressions rates, increased sell-through rates and demand for what executives described as "culture-defining content." Executives credited continued momentum in podcasting, programmatic advertising, technology fees and premium sports programming, while also noting growing demand from marketers for campaigns spanning satellite radio, streaming audio and podcasts. The Pandora and Off-Platform business segment generated $543 million in revenue, up 4 percent year over year, with advertising revenue climbing 5 percent to $413 million. However, Pandora's monthly active users declined to 39.8 million at the end of Q2 from 40.1 million three months earlier. Paid Pandora Plus and Premium subscribers remained essentially flat at approximately 5.6 million. The segment's profitability increased 6 percent to $163 million despite the smaller audience, reflecting more efficient advertising operations. SiriusXM raised its full-year guidance following the stronger-than-expected first-half performance, increasing 2026 forecasts for revenue, adjusted EBITDA and free cash flow by $25 million each. The revised guidance reflects confidence in the company's strategic direction even as it navigates leadership transitions at the executive level. For the broader podcast and audio production industry, SiriusXM's strong podcast advertising growth underscores the continued appeal of podcast advertising to major media companies and marketers seeking integrated audio campaigns. The company's success in growing podcast revenue while maintaining pricing power suggests robust advertiser demand for podcast inventory despite a maturing market. The 30 percent year-over-year podcast advertising growth outpaces overall advertising gains, positioning podcasting as a key driver of revenue expansion for large audio platforms and indicating sustained investment in podcast content and advertising technology by major players in the industry.

ADT
Aug 6th, 2026
ADT celebrates National Night Out with communities across the country.

ADT celebrates National Night Out with communities across the country. ADT joined neighbors, first responders and community leaders at National Night Out events across the country. Each year, the event gives neighborhoods a chance to come together and get to know the people who help keep them safe. This marked the fourth consecutive year that ADT sponsored National Night Out. ADT team members participated in hundreds of local events nationwide, sharing safety tips and engaging with neighbors about ways to help protect their homes and families. Through ADT Safe Places, its corporate giving program, the company committed $75,000 in support of first responders and community organizations. From South Florida to suburban Chicago, ADT leaders joined National Night Out events to present donations and recognize the people and organizations making a difference in their communities. "Communities are stronger when neighbors and first responders come together, and that's why we're proud to once again support National Night Out," said Kim Miller, Chief Marketing & Communications Officer at ADT. "Helping provide peace of mind is at the heart of what we do, and it was an honor to recognize the people and organizations dedicated to keeping their neighborhoods safe." In Indianapolis, ADT presented a $10,000 donation to the Indy Public Safety Foundation. "This donation helps us continue our work to enhance public safety and quality of life in Indianapolis," said Dane Nutty, president and CEO of the Indy Public Safety Foundation. "We appreciate ADT's support and commitment to our community." Across the country, ADT team members took part in the festivities alongside neighbors and first responders. "When you see families walking around like this, it brings a smile to your face," said Joe Bonilla, an ADT Solutions Advisor who participated in a National Night Out event in Margate, Florida. "It's great to see so many people out here connecting with one another and enjoying time together as a community."

MarketBeat
Jul 31st, 2026
Arrowstreet Capital Limited Partnership sells 11,037,891 Shares of ADT Inc. $ADT.

Arrowstreet Capital Limited Partnership sells 11,037,891 Shares of ADT Inc. $ADT. July 31, 2026 Arrowstreet Capital Limited Partnership trimmed its holdings in ADT Inc. (NYSE:ADT - Free Report) by 80.0% during the first quarter, according to its most recent 13F filing with the Securities and Exchange Commission (SEC). The firm owned 2,750,977 shares of the security and automation business's stock after selling 11,037,891 shares during the quarter. Arrowstreet Capital Limited Partnership owned about 0.35% of ADT worth $18,074,000 as of its most recent filing with the Securities and Exchange Commission (SEC). Several other institutional investors and hedge funds also recently made changes to their positions in ADT. Los Angeles Capital Management LLC bought a new position in ADT during the fourth quarter worth $28,000. PNC Financial Services Group Inc. increased its stake in ADT by 151.4% in the first quarter. PNC Financial Services Group Inc. now owns 4,957 shares of the security and automation business's stock valued at $33,000 after purchasing an additional 2,985 shares in the last quarter. IFP Advisors Inc raised its holdings in shares of ADT by 1,759.1% during the third quarter. IFP Advisors Inc now owns 3,997 shares of the security and automation business's stock valued at $35,000 after purchasing an additional 3,782 shares during the period. Osaic Holdings Inc. raised its holdings in shares of ADT by 39.9% during the second quarter. Osaic Holdings Inc. now owns 4,351 shares of the security and automation business's stock valued at $37,000 after purchasing an additional 1,240 shares during the period. Finally, Fairscale Capital LLC bought a new position in shares of ADT during the 4th quarter worth about $41,000. Institutional investors own 87.22% of the company's stock. ADT news summary. Here are the key news stories impacting ADT this week: * Positive Sentiment: Q2 results exceeded expectations. ADT reported adjusted EPS of $0.23 versus the $0.22 consensus estimate and revenue of $1.312 billion, ahead of forecasts near $1.30 billion. Revenue increased 2% year over year, primarily because of stronger security installation and product sales. ADT Beats Q2 CY2026 Sales Expectations * Positive Sentiment: Cash flow and shareholder returns were major catalysts. Operating cash flow rose 18% to $666 million, while adjusted free cash flow including interest-rate swaps jumped 48% to $406 million. ADT returned $684 million through buybacks and dividends during the first half, including $478 million of share repurchases in the quarter. ADT Reports Second Quarter 2026 Results * Positive Sentiment: ADT raised its full-year outlook. Management now expects approximately 30% growth in 2026 adjusted free cash flow, about 2% revenue growth and roughly 2% adjusted EPS growth. The company is also scaling the ADT+ platform and launching ADT Blu, a self-installed product intended to expand its customer base and distribution channels. ADT Free Cash Flow Outlook and ADT Blu Update * Neutral Sentiment: The board declared a quarterly dividend of $0.055 per share, payable October 1 to shareholders of record September 10. The dividend supports ADT's income appeal, but the payout was not described as an increase. * Negative Sentiment: Underlying profitability and customer trends were mixed. GAAP income from continuing operations fell 8%, adjusted income declined 6%, recurring monthly revenue decreased 1% to $360 million, and gross customer attrition rose to 13.1% from 12.8%. A consumer report alleging a disputed five-year contract extension and an allegedly unauthorized signature could add reputational and customer-retention pressure. Consumer Dispute Involving ADT Security Contract ADT trading up 1.7%. Shares of ADT stock opened at $7.53 on Friday. The company has a quick ratio of 0.67, a current ratio of 0.84 and a debt-to-equity ratio of 1.94. The firm has a market cap of $5.52 billion, a P/E ratio of 10.76 and a beta of 1.01. The company has a 50 day moving average of $6.79 and a 200-day moving average of $7.10. ADT Inc. has a 12-month low of $6.24 and a 12-month high of $8.94. Discover more Derivatives Market Cap Calculator Cryptocurrency News ADT (NYSE:ADT - Get Free Report) last announced its quarterly earnings data on Thursday, July 30th. The security and automation business reported $0.23 earnings per share for the quarter, beating the consensus estimate of $0.22 by $0.01. ADT had a return on equity of 19.23% and a net margin of 12.12%.The business had revenue of $1.31 billion during the quarter, compared to analyst estimates of $1.29 billion. During the same period in the prior year, the company earned $0.23 earnings per share. ADT's revenue was up 1.9% compared to the same quarter last year. ADT has set its FY 2026 guidance at 0.910-0.910 EPS. Sell-side analysts anticipate that ADT Inc. will post 0.87 earnings per share for the current year. ADT dividend announcement. The company also recently disclosed a quarterly dividend, which will be paid on Thursday, October 1st. Investors of record on Thursday, September 10th will be issued a $0.055 dividend. The ex-dividend date of this dividend is Thursday, September 10th. This represents a $0.22 annualized dividend and a yield of 2.9%. ADT's dividend payout ratio (DPR) is 31.43%. Insider transactions at ADT. In other ADT news, Director Daniel Joseph Houston bought 36,450 shares of the business's stock in a transaction on Friday, May 8th. The stock was purchased at an average price of $6.87 per share, for a total transaction of $250,411.50. Following the completion of the transaction, the director directly owned 74,812 shares of the company's stock, valued at $513,958.44. This trade represents a 95.02% increase in their ownership of the stock. The acquisition was disclosed in a filing with the SEC, which is accessible through this hyperlink. Also, EVP Omar Khan purchased 7,280 shares of the company's stock in a transaction that occurred on Monday, May 11th. The shares were acquired at an average price of $6.88 per share, for a total transaction of $50,086.40. Following the completion of the purchase, the executive vice president directly owned 7,280 shares in the company, valued at $50,086.40. This represents a ∞ increase in their position. Additional details regarding this purchase are available in the official SEC disclosure. In the last quarter, insiders purchased 54,855 shares of company stock worth $376,172. Insiders own 3.00% of the company's stock. Wall Street analysts forecast growth. ADT has been the topic of a number of research reports. Weiss Ratings reaffirmed a "hold (c)" rating on shares of ADT in a research report on Wednesday, July 15th. UBS Group set a $7.50 price objective on ADT in a research note on Friday, May 1st. Two equities research analysts have rated the stock with a Buy rating, three have given a Hold rating and one has given a Sell rating to the company. According to data from MarketBeat.com, the stock currently has an average rating of "Hold" and an average target price of $8.08. About ADT. ADT Inc is a leading provider of security and automation solutions for residential and commercial customers. The company offers a comprehensive suite of products and services, including intrusion detection systems, video surveillance, fire and carbon monoxide monitoring, and integrated smart home automation platforms. Through professional installation, continuous monitoring, and a network of 24/7 monitoring centers, ADT helps customers protect their properties, assets and loved ones. Founded in 1874 as the American District Telegraph Company, ADT has evolved from one of the first telegraph-based alarm services into a modern security technology enterprise. Further reading. Want to see what other hedge funds are holding ADT? Visit HoldingsChannel.com to get the latest 13F filings and insider trades for ADT Inc. (NYSE:ADT - Free Report). This instant news alert was generated by narrative science technology and financial data from MarketBeat in order to provide readers with the fastest reporting and unbiased coverage. Please send any questions or comments about this story to [email protected]. Before you consider ADT, you'll want to hear this. MarketBeat keeps track of Wall Street's top-rated and best performing research analysts and the stocks they recommend to their clients on a daily basis. 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