Manager, Customer Engagement
Perry Homes
Manager, Customer Engagement
Perry Homes
Builds new, customizable homes with smart tech
Perry Homes · Houston, United States (Hybrid) · Full-time · Posted 2026-11-03
Workplace: hybrid
Department: Customer Experience
About the Role
The Manager, Customer Engagement leads a team of 5–7 Customer Experience professionals responsible for delivering high-quality service and engagement through phone, chat, and digital channels. This role ensures exceptional responsiveness to customer inquiries, proactive reputation management, and efficient lead handling across multiple platforms.
In addition to people leadership, this position plays a key role in executing technological initiatives that enhance the team’s performance — including implementing call and chat recording tools, managing process improvements, and leveraging analytics to drive insights. The Manager partners closely with Marketing, IT, Sales, and Data teams to ensure the Customer Experience department operates efficiently and strategically.
This individual combines call center management expertise with operational and technical acumen, ensuring the team not only meets performance goals but also evolves through digital enablement, automation, and continuous improvement.
What You'll Do
What We’re Looking For
Bachelor’s degree in Business, Communications, or related field.
3–5 years of experience managing a call center, customer support, or digital engagement team.
Strong understanding of Salesforce, telephony systems, and chat tools; experience with AI chatbots preferred.
Excellent written and verbal communication skills; adept at summarizing data for executive audiences.
Demonstrated ability to lead projects involving technology implementation or process transformation.
Why You Will Love Working Here
Competitive compensation and benefits package:
Medical, dental, vision coverage
Family & Lifestyle
Opportunities for growth and development
Why Join Perry Homes?
At Perry Homes, we’re committed to integrity, excellence, and service—values that guide every customer interaction. Join a team where your work directly contributes to an exceptional homebuying experience and a trusted brand. We’re committed to creating an inclusive workplace where people can do their best work.
***Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match***
Perry Homes is an Equal Opportunity Employer
Disclaimer: Recruitment Fraud – Any communication regarding job opportunities from our organization will be initiated through official channels only, including our company email domain, @perryhomes.com and verified social media accounts. We advise candidates to exercise caution and refrain from sharing personal or sensitive information with any party claiming to represent our company outside of these channels. We do not at any early stage of recruitment process solicit personal information (e.g., passport and bank account info), financial details, or any form of payment (e.g., application fee). If you receive suspicious communications, encounter job postings that appear fraudulent, or want to confirm any employment postings, please contact [email protected].
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Builds new, customizable homes with smart tech
Perry Homes is a Texas-based homebuilder with a 50-year family history. It builds new, move-in ready homes in major Texas cities—Houston, San Antonio, Austin, and Dallas—and also offers customizable options. Homes come with smart home technology to enhance living. Buyers can take virtual tours to preview designs before purchase. The company earns revenue from selling newly constructed homes and relies on its reputation for quality and customer service to attract buyers. Compared with competitors, Perry Homes emphasizes its long-standing family-owned approach, local Texas footprint, customizable options, integrated smart tech, and a strong focus on customer experience. Its goal is to provide quality, valuable homes to Texas buyers while expanding its market presence and maintaining high customer service standards.
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