Senior Associate, ServiceNow Colleague Experiences Tester

Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow Performance Analytics
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

POSITION TITLE Sr Associate, ServiceNow Colleague Experiences Tester

ROLE SUMMARY As the ServiceNow Tester for Colleague Experiences, you will support the Digital organization in managing technical solutions for Digital Services to all the Colleagues.

In partnership with the ServiceNow Product owner, Digital Analyst and Solution Engineer, you will assist in designing and implementing Service portals and knowledge management, utilizing a combination of web development and testing (including ServiceNow s automated test framework) tools to implement portal and knowledge solutions on the ServiceNow platform.

ROLE RESPONSIBILITIES

Work with the product team to test solutions in ServiceNow and coordinate support and development efforts within the product team.
General support, administration and maintenance of ServiceNow portal and knowledge products and associated applications
Provide advanced test planning skills to the Colleague Experiences development team.
Write stories, test plans and test scripts.
Execute testing scripts and ATF test packages.
Coordinate application and platform upgrades


BASIC QUALIFICATIONS

Applicant must have a Bachelor s degree with at least two years of relevant experience OR Master s degree.
2 years of software development experience.
Experience with web technologies, including JavaScript, Ajax, HTML, CSS
Experience planning for testing needs
Experience writing and executing test scripts
Demonstrate ability to work and communicate collaboratively with different areas to develop and deliver portal solutions.

PREFERRED QUALIFICATIONS

Experience working in an Agile project environment (SAFE of Scrum preferred) with an emphasis on frequently delivering functional software releases at a sustainable pace.
ServiceNow Certified System Administrator or ServiceNow Certified Application Developer certifications.
Experience working with the ServiceNow Service Portal Configuration: Branding Editor, Page Designer, Page Editor, Widget Editor, and creating new portals
Ability to work as an individual and in a team environment.
Strong analytical and problem-solving skills.
Strong organization and time management skills.15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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