In PersonThe role is based at the 47th Street location and may require travel to other sites, non-routine hours, and emergency support calls.
IT OperationsNetwork Engineering & Administration
About the job
Requirements
A degree, equivalent certifications, or a combination of formal education and experience is required.
Demonstrated ability to use industry procedures and tools to manage and administer a business network.
Expertise with Microsoft Azure, cloud or hybrid environments, Active Directory, Exchange, and Microsoft Server products.
Expertise with Windows 10 and 11 desktop installation, configuration, and troubleshooting.
Experience administering Cisco Unified Communications Manager, Webex Calling, and Unified Contact Center Express infrastructure.
Ability to provide telephone and in-person customer support to users with varying levels of computer proficiency.
Ability to maintain confidentiality and sensitivity of information stored on company and intra-agency information systems.
Ability to safely perform essential job functions with or without reasonable accommodation.
Responsibilities
Operate, configure, and optimize the desktop computing environment, including servers, desktops, laptops, and related software.
Operate, configure, and optimize infrastructure including routers, switches, firewalls, Wi-Fi systems, VPN devices, and related software.
Optimize and maintain the Active Directory environment, including user infrastructure, organization, administration, environment variables, and policies.
Maintain computer hardware inventory through Active Directory for security and accountability.
Maintain Windows Software Update Services to address systemic flaws and vulnerabilities.
Maintain antivirus servers and clients for server and desktop/laptop virus protection.
Administer Group Policy Objects to enforce information technology policy and improve the end-user interface.
Develop and maintain network configuration documentation using Microsoft Visio diagrams.
Research and recommend network improvements, modifications, and risk mitigations in collaboration with the Network Security Administrator and information technology team.
Administer backups, data servers, network-attached storage, and other file servers in accordance with HIPAA and organizational policies.
Provide top-level support for server, network, desktop hardware, software, and applications.
Administer and support Cisco Unified Communications Manager, Unified Contact Center Express, Webex Calling, Cisco Customer Assist, and the telephony infrastructure.
Contribute to ongoing technology development and needs assessments.
Manage projects involving vendors and network infrastructure, server evolution, and desktop software releases.
Administer the firewall boundary and VPN device and recommend upgrades and best practices for network security and availability.
Assist the Director of Information Technology with overall information technology department management.
Provide occasional after-hours telephone and remote support as required.
Support network, customer, and technology operations, including third-tier help desk support and an on-call rotation.
Desired Qualifications
A strong desire to continue education, develop skills, and obtain certifications.
Description
Purpose:
As a key member of the Wyandot Behavioral Health Network Information Technology team the position of Network Administrator is responsible for all aspects of network administration to include servers, desktop/laptop systems, communications/networking equipment, hardware and software configurations for business critical and ancillary programs.
Accountabilities:
Responsible for the operation, configuration and optimization of the desktop computing enviornment to include servers, desktops/laptop and related software
Responsible for the operation, configuration and optimization of the infrastructure to include routers, switches, firewalls, WiFi systems, VPN devices and related software
Optimize and maintain Active Directory (AD) environment, including user infrastructure. Enforce organization and administration of the computer and user environment variables and policies according to documented procedures
Maintain computer hardware inventory through Active Directory for security and accountability.
Maintain Windows Software Update Service (WSUS) to proactively address systemic flaws and vulnerabilities that could adversely affect continued business operations
Maintain Antivirus Server and clients providing virus protection to all server and desktop/laptop clients
Administer Group Policy Objects (GPO) to enforce IT policy and improve the end-user interface with systems
Develop and maintain network configuration documentation using MS Visio diagrams
Research and suggest improvements, modifications and potential risks to the business network. Collaborate with Network Security Administrator and the rest of the IT team to mitigate risks, improve operations and evaluate possible improvements to infrastructure
Administration of backup and data servers, NAS and other file servers in accordance with HIPPA and Wyandot, Inc. rules and policies
Top level support for server, network and desktop hardware, software and applications
Administer and support the CUCM, UCCX, WxC, Cisco Customer Assist and all aspects of Wyandot telephony infrastructure and operations
Contributes significantly to the ongoing development and technology needs assessments
Manages projects with vendor significant vendor collaboration related to network infrastructure, server evolutions and desktop software releases
Administer the firewall boundary and VPN device, research and recommend upgrades and best-practices to ensure the security and availability of the business network
Assist the Director of Information Technology in the overall management of the I.T. Department
Provide occasional after-hours telephone and remote support as required
Works with IT team in all aspects of network, customer and technology support including 3rd tier help desk and on call rotation
Acts professionally in accordance with WBHN policy in all aspects of our work
Requirements
Qualifications:
Degree, equivalent certifications or a combination of formal education and experience required.
Strong desire to continue education, skills and certification
Proven ability to use industry procedures and tools to effectively manage and administer the business network
Demonstrated expertise with MS Azure, Cloud/Hybrid and Active Directory, Exchange and Microsoft Server products
Demonstrated expertise with Windows 10 and 11 desktop installation, configuration and troubleshooting
Administration experience with Cisco UCM, WxC and UCCX infrastructure
Ability to provide telephone and in person customer support to a wide range of computer user skill levels
Excellent communication abilities both written and verbal
Demonstrated ability to maintain the confidentiality and sensitivity of the content stored on company and intra-agency information systems while maintaining the highest ethics in regard to consumer information and access
Must be able to safely perform the essential job functions with or without reasonable accommodations
Location/Travel/Work Conditions and Considerations:
Based at 47th Street location, assigned duties will require activity at other locations, various community sites or business locations. May require non-routine business hours and travel in relation to system requirements and emergency support calls. Organizational network may be accessible through connections from staff residences from assigned company devices, support will be limited to business applications and company hardware only.