Alpha Client Implementation Manager

Who we are looking for 

Experienced Project/Program management candidate with in-depth experienced of the full lifecycle of complex Front to Back technology and services projects. Candidates who can lead & collaborate across State Street & Charles River products and services, who represents the STT enterprise culture traits and behaviours in order to deliver the Alpha solution to our clients.

Why this role is important to us 

The team you will be joining is a part of a global, cross-divisional group supporting State Street AlphaSM. State Street AlphaSM redefines the common definition of ‘alpha’ to mean powering better performance and outcomes at every point on the investment life-cycle. State Street Alpha is the market leading, first open platform from a single provider that connects the front, middle and back office.  It harmonizes data, technology and services across trusted providers to help our clients better manage their businesses. Join us if making your mark in an ever-changing, increasingly complex and competitive industry is a challenge you are up for. 

What you will be responsible for 

As Client Implementation Lead you will: 

• Work in a leadership role on client facing Alpha implementation programmes.
• Take responsibility for overseeing and managing significant elements or phases of a client implementation programme.
• Plan and proactively monitoring its progress resolving issues and initiating appropriate corrective action with the relevant teams 
• Support the Client Implementation Executive in ensuring on timely delivery of the program

• Lead cross-functional teams spanning Alpha, CRD, SSCD, Operations, Product, Technology, Data, Testing and external client stakeholders to deliver programme outcomes.
• Drive Target Operating Model discussions across front, middle and back office functions to ensure future-state operating processes are practical, scalable and aligned with business objectives.
• Champion continuous improvement, automation and AI-driven initiatives which enhance delivery efficiency, programme transparency and client experience.

• Communicate guidance and decisions from Oversight and Leadership groups such as Deal Team, Executive Committee to the Program and Product owners  

• Drive programme governance, including executive steering committees, migration committees, risk forums and senior stakeholder updates.

• Make decisions and recommendations to the Client Implementation Executive and the Client to manage and ensure the successful delivery of the program plan  
• Monitor expenditure costs against delivered and realised benefits on behalf of the program 
• Provide insight for solutions, develop in-depth knowledge of assigned project and/or product(s) by researching facets of the operation that are unclear and developing a concise picture of the current / strategic state and defining a solution which is fit for purpose.  
• Support capturing of business requirements, reaching agreement on Target Operating Models 
• Supporting the Client Implementation Executive in managing risk to the program's successful outcome and change control process 
• Ensuring the delivery of new capability or services from the program is on time and within budget, in accordance with the program plan and program governance arrangements   
• Supporting the Client Implementation Executive and the Client PMO in managing both the dependencies, reporting and the interfaces, between the dependent initiatives as part of the program milestone plan   
• Reporting the progress of the program at regular intervals to the Client Implementation Executive Lead, internal steering and the external steering committees

Additional requirements 

Through the contractual negotiation phase  

• Agreeing the contract structure and schedules based on the services with the Legal and product owners  
• Working with Legal and the product owners to define the business owners and recommending input to Service schedules  
• Defining the Migration/Transition schedule, assumptions, phasing/sequencing, developments, timing and dependencies 
• Understand and hold the business SMEs accountable for discussions with legal and the client on specific clauses and schedules  

•   Provide implementation, operational readiness and transition expertise during solution design and contractual discussions, ensuring commitments are achievable and appropriately governed.
•   Assess delivery, operational and implementation risks arising from contractual commitments and proactively engage stakeholders to mitigate potential impacts.

What we value  

• Leadership and ability to bring together teams across different levels and disciplines within the organisation 
• A willingness to drive resolutions & own outcomes 
• Strong critical thinking, problem solving, decision making and relationship management skills 
• Experience in managing large scale, multi-location projects, across multiple business lines and corporate functions  
• The Enterprise Culture traits and behaviours – Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients and community 

Education & Preferred Qualifications 

• Degree qualified with a financial or analytical discipline preferred, or relevant experience within the financial services industry  
• Microsoft Office suite experience 

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement