cargo-partner

Global freight forwarding & info-logistics provider

Key Account Manager

Account ManagementConfirmed live in the last 24 hours

Full-timeMumbai, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

At least 10 years of experience; 2–5 years from a relevant industry is preferred.
Graduate qualification required.
Customer service orientation, achievement orientation, initiative, energy and teamwork, flexibility and resilience, process orientation, and negotiation and selling skills are required.

Responsibilities

Manage one or more identified customer accounts and serve as the customer's single point of contact within the company.
Deliver budgeted revenues and gross margins through deep selling and cross-selling products and services to customers.
Agree on service scope and key performance indicators (KPIs) for measuring service-delivery quality.
Ensure each service has a clear standard operating procedure (SOP) signed by the product heads and customer.
Disseminate SOPs and KPIs across product teams and train teams on them.
Drive individual customer service executives to ensure service delivery meets agreed KPIs.
Identify opportunities to expand services and organize meetings with product heads to manage the process through closure, including commercial agreements.
Serve as the escalation point for service issues not properly handled by customer service or product operations.
Renew contracts and commercial terms at regular intervals.
Circulate SOPs and KPIs to relevant people across the company network as required.
Ensure regular KPI reporting across product lines and submit reports to the customer at agreed intervals, with performance analysis and reasons for any deviations.
Schedule monthly and quarterly reviews and ensure timely execution of agreed customer actions.
Ensure total customer satisfaction and resolve all customer issues.
Escalate unresolved issues beyond agreed timelines within the company or customer organization until resolved.

Desired Qualifications

A postgraduate qualification or MBA is preferable.
Two to five years of experience in a relevant industry is preferable.

Tasks & Responsibilities :

Responsible for managing one or more identified customer accounts and be the single point of contact for the customer within the company Organization

Responsible for delivering the budgeted revenues and gross margins through deep selling and cross selling of products/services to the customers.

Be the first point of contact for –

Agreeing on the scope of services and the KPI’s for measuring the quality of service delivery

Having a clear SOP drawn up for each service and having the same signed up both by the product heads as well as Customer

Disseminating the SOP and KPI’s across the product teams and training the teams on the same

Driving the individual customer service executives to ensure that the service delivery is as per agreed KPI’s

Identifying opportunities for expanding services and organizing meetings with individual product heads tonanage the entire process up to closure(commercial agreement included)

Escalation point where service issues arise which are not properly handled by the individual Customer service or Operations within the product.

Renewal of contracts and commercial terms at regular intervals.

Ensuring that the SOP and KPI’s are circulated to the concerned people within the company network where required

Ensuring regular reporting of KPI’s across product lines and submitting the same to the customer at agreed intervals with full analysis of the performance and reasons for deviation if any

Scheduling of monthly and quarterly reviews and timely execution of all agreed actions with the customer

Responsible for total customer satisfaction and resolution of all issues with the customer

Escalating open issues which are beyond agreed timelines within company or the customer organization as the case maybe till they are resolved

Years of Experience

10+years of experience, preferably 2-5 years from relevant industry

Behavioral Skills Needed:

Customer Service Orientation
Achievement Orientation
Drive Initiative
Energy & Teamwork
Flexibility and Resilience
Process Orientation
Negotiation and Selling skills

Qualification:

Graduate ,PG/MBA Preferable

Company Introduction:

For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service to our clients worldwide. We have now embarked on another journey and to continue our commitment for excellence, we have now joined the Nippon Express Group which will now underpin all the values we constantly aspire to achieve, now becoming a top 5 global player. As an end to end info logistics provider, we pride ourselves on offering a comprehensive portfolio of air, sea, land transport, and warehousing services.

With a unique focus on information technology and supply chain optimization, we empower businesses to thrive in today's fast-paced world. Join our dynamic team, where innovation meets passion and every voice is valued. Embark on a journey where your skills are nurtured, creativity is celebrated, and together, we take pride in making a difference.

Discover more about our Mission & Vision. Dive into a world of endless opportunities and embark on the cargo-partner journey with us.

cargo-partner is an equal opportunity employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics. We welcome and encourage applications from all individuals, regardless of background.

Explore endless opportunities and leave your mark with us. #JoinUs #Logistics #workingdigital #Teamwork #cargopartner #wow

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About the Company

cargo-partner

Global freight forwarding & info-logistics provider

Cargo-Partner Group offers a full range of logistics services, including air, sea, road, and rail freight, warehousing, customs clearance, and contract logistics, supported by its information-driven approach. Its SPOT Visibility & Collaboration Platform collects transport data and analytics to provide real-time visibility and help optimize supply chains, while e-commerce and e-fulfillment services use a flexible pay-as-you-go model. The company stands out through its strong focus on logistics IT, multimodal networks across Europe and beyond, and regional expansion to build integrated solutions in different markets. Its goal is to deliver end-to-end, data-driven logistics and supply-chain optimization for industries like automotive, high tech, pharmaceuticals, and retail.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Fischamend, Austria
Founded: 1983

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