Manager – Global Technology - EXP.O NOW Tracking and Data

Job Description

Why This Role Matters 

The Manager will lead the EXP.O NOW Tracking and Data team, owning critical tracking and reporting applications that power customer visibility across Expeditors. This role is responsible for delivering a customer-centric visibility experience through seamless shipment tracking, intuitive reporting, notifications, and document access for both external customers and internal stakeholders. 

Success in this role comes from leading a high-performing engineering team, advancing modernization efforts, improving reliability and customer adoption, and ensuring delivery aligns with broader program and portfolio objectives. 

Team and Technology 

You will lead a team of 7 engineers and partner closely with a dedicated Technical Product Manager to define and prioritize the roadmap for tracking and reporting capabilities within EXP.O NOW. The team supports customer-facing and internal visibility solutions used by importers, exporters, logistics professionals, supply chain organizations, Account Management, Sales, and Branch Operations. 

Technologies and platforms include EXP.O NOW, Shipment Tracking API (via Kong API Gateway), Report Writer, Query Service, Reporting Service, Scheduler Service, Template Service, SOLR, Redis, and GitLab CI/CD. The team is focused on modernization initiatives, scalable reporting solutions, enhanced APIs, and increased customer self-service capabilities. 

What Success Looks Like 

• Build and develop a fully staffed, engaged team with strong ownership across tracking and reporting applications.  
• Deliver measurable improvements in visibility and reporting reliability, along with increased customer adoption.  
• Advance modernization efforts, including enhanced APIs and self-service reporting capabilities that reduce friction for internal and external stakeholders.  
• Establish clear ownership and documentation across core deployable units while reducing dependency risk associated with technical debt. 

Key Areas of Impact 

Coaching for Growth 

• Lead and develop a team of 7 engineers, fostering accountability, engagement, technical growth, and clear ownership across tracking and reporting applications. 
• Partner with team members on career development, coaching, and continuous learning while building a collaborative and high-performing engineering culture. 

Delivering on Commitments 

• Own delivery and operational support for core Visibility services, including Query Service, Reporting Service, Scheduler Service, Template Service, Report Depot, Notification Service, Image Service, and visibility-ui. 
• Drive improvements in reliability, operational health, and customer adoption while aligning execution with Agile delivery practices and portfolio priorities. 

Hiring and Retaining Excellence 

• Build and maintain a high-performing engineering team through hiring, onboarding, workforce planning, and employee development. 
• Create an environment that promotes engagement, retention, knowledge sharing, and long-term team effectiveness. 

Technical Depth and Delivery 

• Provide technical leadership for tracking and reporting solutions, supporting engineering decisions, operational excellence, and modernization efforts. 
• Guide the evolution of scalable reporting capabilities, enhanced APIs, and self-service experiences that improve customer visibility. 

Architectural Scale 

• Support modernization of the Visibility platform by improving scalability, maintainability, and long-term sustainability of core tracking and reporting services. 
• Partner with technical leaders to reduce technical debt and strengthen platform architecture across owned applications and services. 

Team Collaboration Scale 

• Partner closely with a dedicated TPM, engineering partners, and program leadership to define priorities and deliver roadmap commitments. 
• Collaborate with Account Management, Sales, Branch Operations, and technology stakeholders to improve customer and business outcomes. 

Influence and Advocacy 

• Communicate priorities, risks, progress, and delivery outcomes across stakeholders while driving alignment on team objectives. 
• Advocate for customer-centric visibility solutions that improve shipment tracking, reporting experiences, notifications, and self-service capabilities. 

Scope of Vision 

• Help shape and execute the roadmap for Tracking and Reporting capabilities within EXP.O NOW, balancing near-term delivery with long-term platform evolution. 
• Identify opportunities to improve customer experience, operational effectiveness, and visibility product adoption. 

Scale of Business Understanding and Impact 

• Drive solutions supporting external customers, including importers, exporters, logistics professionals, and supply chain organizations, as well as internal stakeholders across Sales, Account Management, and Branch Operations. 
• Align team execution with broader business objectives while delivering measurable improvements in visibility, reporting, and customer adoption. 

This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.  

• Downtown Seattle  
• Federal Way  
• Lynnwood  
• Bellevue (Factoria) 

Qualifications

Qualifications for Success 

Required 

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field, or an equivalent combination of education and experience. 
• 3+ years experience with Java/Spring Boot backend development, REST/GraphQL APIs, and relational databases (SQL). 
• 3+ years experience with Agile methodology and practices 
• 3+ years in a formal technical leadership role (e.g., manager). 
• Experience coaching and developing technical employees.  
• Experience coordinating work across stakeholders and managing competing priorities. 
• Experience delivering technology solutions that support business objectives.  
• Experience working in collaborative, cross-functional environments. 
• Strong leadership, communication, stakeholder management, problem-solving, and organizational skills.  

Preferred 

• 3+ years in the logistics, freight, or supply-chain industry preferred.   
• Experience with Agile methodology and practices. 
• Agile certification (e.g., CSM or PMI-ACP), cloud platform experience (AWS/Azure), and familiarity with containerization and microservices architectures. 
• Prior people-management experience leading engineering teams of similar size (5-10 engineers) in a product or platform environment, including hiring and staffing responsibilities. 
• Familiarity with shipment tracking, reporting, or visibility platforms and DevSecOps practices.  
• Experience with Agentic AI development processes and practices. 

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity. 

Additional Information

Compensation and Benefits 

Base Salary: $164,000 to $246,000 

Benefits: Expeditors offers competitive benefits to all full-time employees including:  

• Paid vacation  
• Holidays (10)  
• Flexible Days (2)  
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)  
• 401(k) Retirement Savings Plan with employer match  
• Employee Stock Purchase Plan (ESPP)  
• Medical, Prescription Drug, Dental & Vision Coverage  
• Health Savings Account (HSA)  
• Life and Disability Insurance  
• Paid Parental Leave (additional eligibility criteria)  
• Dependent Care Flexible Spending Account (DC FSA)  
• Commuter Benefit  
• Employee Assistance Program (EAP)  
• Training and Personnel Development Program  
• Educational Assistance and Reimbursement  
• Position is full time (40 hours per week) Monday through Friday   

All your information will be kept confidential according to EEO guidelines.