About Dialpad
Work Beautifully
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.
About the team
Dialpad’s Product Management team plays an essential role in building the products of tomorrow, that are 100% cloud, and infused with natively built AI that is changing the way businesses communicate and collaborate within their organizations, support and serve their customers, and acquire new business. This team collaborates closely with Customers, Sales, Design, Engineering and Product Marketing to constantly improve the Dialpad products.
About the role
Dialpad is looking for a Senior Product Manager to lead our product line targeting the recruiting industry. Working closely with Engineering, Design, and other Product Managers to define strategy, roadmap and feature requirements, you will be responsible for extending our one-of-a-kind AI-powered communications platform to this new vertical.
This position reports to our Senior Director of Product Management and will be based in CA.
What you’ll do
- Develop expertise in our core capabilities across collaboration, contact center, and sales center.
- Own long-term product strategy for the recruiting vertical, including introduction of new capabilities, enhancing existing features, and developing actionable reporting and analytics.
- Establish strong working relationship with key counterparts in Engineering, Design, Marketing and Sales.
- Learn & apply existing team processes on developing product specifications, iterating with design and technical leadership, and managing development, testing & delivery.
- Become the primary point of contact for internal queries relating to our recruiting features.
- Be able to identify product & technical issues, and actively develop and track solutions.
- Be able to identify gaps in metrics, reports and dashboards that are being created for customers, and articulate a plan to address them (UCaaS & CCaaS).
- Deliver increasingly complex features and improvements, leading short-term planning and resource management to execute on our roadmap.
- Measure and analyze qualitative and quantitative data, including product KPIs, feature adoption, customer needs and business opportunities, to inform and support product decisions and guide prioritization.
- Manage new features and regular release through the full project lifecycle, including communication of regular updates to cross-functional teams, and ongoing support after launch.
- Lead quarterly planning efforts, specifically focusing on real time aspects (alerts, dashboards, etc).
Skills you’ll bring
- 5+ years of experience building a B2B SaaS product.
- Expertise and/or experience working on a recruiting or talent-focused product is a plus.
- Bachelor’s degree or equivalent practical experience.
For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
California Salary Range
$166,300—$205,500 USD
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
