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Qualifacts announces new partnership with SHIELDS for Families in Los Angeles County. SHIELDS for Families will be empowered by CareLogic's highly configurable, data driven EHR platform - -purpose built for complex reporting and CCBHC operations. Nashville, Tenn. & Los Angeles, Calif., April 2, 2026 - Qualifacts, the leading behavioral health technology provider specializing in AI-powered EHR and data solutions, is proud to announce a new partnership with SHIELDS for Families, a nationally recognized nonprofit serving high-risk families across South Los Angeles. Since 1991, SHIELDS for Families has been dedicated to empowering families through culturally responsive, comprehensive services spanning child development, mental health, child welfare, substance use treatment, and supportive services. Today, the organization serves approximately 20,000 community members a year, supported by over 380 staff across 16 locations. SHIELDS remains a pioneer in innovative service delivery models that promote family reunification, self-sufficiency, and long-term community well-being. As a Certified Community Behavioral Health Clinic (CCBHC) in Los Angeles County, SHIELDS was seeking a modern, scalable, and highly configurable EHR that could meet rigorous reporting, compliance, and operational requirements. After evaluating multiple solutions - SHIELDS selected Qualifacts' CareLogic EHR as its preferred platform. Jonathan Ousley, Chief Administrative Officer at SHIELDS for Families, said, "Partnering with Qualifacts marks an important step forward for SHIELDS for Families. CareLogic gives us the flexibility, reporting power, and CCBHC support we need to better serve our community. We're excited to work with a partner who understands the complexity of our programs and shares our commitment to empowering families across South Los Angeles." Why SHIELDS Selected Qualifacts SHIELDS identified several key strengths that made CareLogic the clear choice: * Greater Control & Configurability: The flexible system architecture will allow SHIELDS to tailor workflows, forms, and processes to their unique operational needs. * Advanced AI Securely Managed by Qualifacts: The organization valued CareLogic's integrated and secure artificial intelligence (AI) capabilities, designed to help staff work smarter, improve documentation quality, and navigate complex requirements. * Robust CCBHC Support: Features supporting CCBHC requirements - including outcomes tracking, NOMs reporting to SAMHSA, and extended near real-time reporting - were central to SHIELDS' decision. * Proven Expertise in Los Angeles County: Qualifacts is well known and highly trusted in LA County, with deep knowledge of IBHIS reporting, Medi-Cal billing, state requirements, and local workflows. * Comprehensive Reporting Capabilities: CareLogic will support essential reporting needs, including: * CCBHC reporting * NOMs export to SAMHSA * LA County IBHIS reporting * Support for Enhanced Care Management (ECM): CareLogic provides configurable workflows and documentation tools designed to meet payer-specific ECM requirements while capturing the full spectrum of medical, behavioral, and social needs. "SHIELDS for Families has been a pillar of support for thousands of families in Los Angeles, and we're thrilled to welcome them into our growing community of California partners," Josh Schoeller, Chief Executive Officer at Qualifacts said. "Their dedication to innovative, community-centered care aligns deeply with our mission at Qualifacts. Through CareLogic, we're proud to help empower their staff with modern, flexible technology that supports their vision and strengthens the communities they serve." ABOUT SHIELDS FOR FAMILIES SHIELDS for Families is a nationally recognized nonprofit committed to empowering high-risk families in South Los Angeles through culturally responsive, comprehensive services. Founded in 1991 through the pioneering GENESIS program, SHIELDS has grown into a multisite organization serving approximately 20,000 community members a year. With integrated programs spanning child development, mental health, substance use treatment, child welfare, and supportive services, SHIELDS helps individuals and families build pathways to stability, self-sufficiency, and long-term well-being. ABOUT QUALIFACTS Qualifacts is the leading behavioral health technology partner specializing in AI-powered EHR and data solutions. Its mission is to enhance the well-being of individuals and its communities and elevate the standard of care through its innovative solutions. Non-profit and for-profit organizations, large and small, partner with Qualifacts to elevate the client experience, improve care delivery, and achieve operational excellence. Qualifacts has cultivated a loyal customer base of more than 2,700 organizations across all 50 states, including 33% of the nation's Certified Community Behavioral Health Centers (CCBHCs).

Rincon Family Services selects Qualifacts to support CCBHC expansion and integrated care in Illinois. Nashville, Tenn. & Chicago, Ill., Jan. 14, 2026 (GLOBE NEWSWIRE) - Qualifacts, a leading technology partner for behavioral health and human services organizations, specializing in AI-powered electronic health record (EHR) and data solutions, is proud to announce a new partnership with Rincon Family Services (Rincon), a Chicago-based nonprofit dedicated to providing culturally responsive mental health care, substance use treatment, and supportive services for individuals, youth, and families. As the first Latino-based agency in Illinois to provide Certified Community Behavioral Health Clinic (CCBHC) services, Rincon is committed to advancing integrated care and expanding access to behavioral health services. To support this mission, Rincon has selected the Qualifacts Credible EHR platform to optimize operations, enhance reporting, and ensure compliance with state and federal requirements. "Our partnership with Qualifacts marks a significant milestone for Rincon Family Services," said Eddy Borrayo, President and CEO of Rincon Family Services. "As we expand our services under the CCBHC model, we need a technology partner that understands our unique challenges and shares our commitment to community health. Qualifacts brings the knowledge, tools, and support we need to deliver integrated care and improve outcomes for the individuals and families we serve." Rincon's decision to partner with Qualifacts was driven by their need for a comprehensive, robust, scalable EHR solution that could consolidate multiple systems, improve efficiency, and deliver advanced reporting capabilities. Qualifacts' expertise in Illinois state reporting, including IM+CANS and DARTS, and its proven track record with CCBHCs were key factors in the selection. * Strengthen admissions and program management workflows * Integrate mental health and substance use data across multiple locations * Enhance billing and reporting capabilities for compliance and fiscal transparency * Support growth and scalability under the CCBHC model * Simplify staff's workflows, reduce manual processes, and provide secure, integrated access to client data Together, Rincon Family Services and Qualifacts are paving the way for more accessible, integrated behavioral health care in Illinois. "Rincon Family Services is entering an exciting new chapter as a CCBHC provider," said Josh Schoeller, CEO of Qualifacts. "In my initial conversations with Eddy, it was clear that our organizations share a deep commitment to improving community health through innovation and collaboration. We are honored to partner with Rincon and support their vision for integrated, culturally responsive care." Rincon Family Services (RFS), a 501 (c)(3) not-for-profit organization, was established in 1972 by community residents and individuals recovering from substance use on the west side of Chicago. Originally one of the first Latino-focused substance use treatment centers, they have expanded their mission to address the needs of the larger community. With over 50 years of experience, they provide counseling, case management, prevention, and treatment services for both individuals and families across Chicagoland. Qualifacts is the leading provider of end-to-end electronic health record (EHR) software and data solutions designed specifically for behavioral health and human services organizations. Our mission is to enhance the well-being of individuals and our communities and elevate the standard of care through innovative solutions, including our award-winning EHRs Credible, CareLogic, and InSync. Non-profit and for-profit organizations, large and small, partner with Qualifacts to elevate the client experience, improve care delivery, and achieve operational excellence. Qualifacts has cultivated a loyal customer base of more than 2,700 organizations across all 50 states, including 33% of the nation's Certified Community Behavioral Health Centers (CCBHCs). Markets Insider and Business Insider Editorial Teams were not involved in the creation of this post.

Qualifacts pledges support for CMS effort to "kill the clipboard" and advance healthcare technology interoperability. Nashville, Tenn., December 3, 2025 - Qualifacts, the leading provider of AI-powered electronic health record (EHR) and data solutions for behavioral health and human services, today announced its pledge of support for the Centers for Medicare & Medicaid Services' (CMS) Health Technology Ecosystem and Interoperability Framework, joining a growing coalition of healthcare and technology leaders committed to building a more connected, patient-centered healthcare system. As part of this commitment, Qualifacts is participating in the CMS EHR Workgroup, bringing the only behavioral healthcare-specific viewpoint to the table. This representation ensures that the unique needs of behavioral and mental health providers and the individuals they serve are incorporated into national efforts to modernize data sharing and reduce administrative burden. "Behavioral health providers care for some of the nation's most vulnerable populations," said Josh Schoeller, CEO of Qualifacts. According to the National Institute of Mental Health (NIH), nearly one in five US adults live with mental illness. "Including a behavioral-health-focused EHR provider in this effort makes sure their voices are heard and their needs are prioritized as CMS builds the framework for the next generation of interoperable, patient-centered tools. This pledge underscores our commitment to this initiative and ensures Qualifacts is leading our market in interoperability, focused on patient safety and optimized outcomes." The Administration's efforts focus on two broad areas: * Promoting a CMS Interoperability Framework to easily and seamlessly share information between patients and providers. * Increasing the availability of personalized tools so that patients have the information and resources they need to make better health decisions. For behavioral health organizations, many of which face chronic staffing shortages and funding constraints, this work has the potential to give them much-needed relief. CMS's effort to "kill the clipboard" aligns closely with Qualifacts' mission to enhance the human connection at the heart of behavioral health care and lessen the burden for providers and staff through technology. Qualifacts' solutions, including its newest Qualifacts(R) iQ suite of AI products, are designed to work alongside clinicians, reducing the administrative load. "Technology should strengthen care, not complicate it," added Schoeller. "We're committed to supporting CMS in creating tools that help providers spend more time with clients and less time on paperwork." As a technology partner with solutions purpose-built for behavioral healthcare, Qualifacts is collaborating with CMS and industry-leading colleagues to advance secure, standards-based interoperability that improves outcomes, enhances coordination, and delivers a more seamless, efficient experience for patients and staff. More on the CMS Health Ecosystem Interoperability Framework, here. By Qualifacts December 3, 2025 |