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Full-Time

Systems Support Specialist

Contingent

Confirmed live in the last 24 hours

Naughty Dog

Naughty Dog

501-1,000 employees

Develops story-driven video games for PlayStation

Entertainment
Gaming

Compensation Overview

$37 - $43Hourly

Senior

Santa Monica, CA, USA

On-site position requiring presence five days per week.

Category
Customer Success & Support
IT Support
System Administration
IT & Security
Required Skills
PowerShell
Bash
Microsoft Azure
Python
Communications
AWS
Linux/Unix
Requirements
  • 5+ years of experience in an advanced IT support role or similar capacity in a studio or enterprise environment
  • Proven track record of resolving complex hardware, software, and network issues
  • Proven ability to execute IT projects from conception to implementation
  • Expert technical skills in building and configuring PCs and servers
  • Expert knowledge of Windows 10/11 operating systems
  • Exceptional client-facing and communication skills, with experience providing white glove service to executives and VIP visitors
  • Expertise in Microsoft Office 365, including Teams, OneDrive, and SharePoint
  • Excellent problem-solving and analytical skills
  • In-depth knowledge of Microsoft Windows Administration tools: Active Directory, DHCP, DNS, Group Policy, Bitlocker
  • Experience with scripting languages such as Python, Bash, and Powershell
  • Solid understanding of A/V systems, live streaming hardware and software, and advanced multimedia tools
  • Familiar with various operating systems including Linux, Mac OS, Windows Server, and virtualized environments
  • Familiar with basic cybersecurity & privacy principles
  • Familiar with cloud systems such as AWS, Azure, and related technologies
  • Exhibits consistent high-quality work, effective teamwork, responsibility, and efficiency
  • Able to articulate complex issues and their broader implications, consistently presenting multiple viable solutions
Responsibilities
  • Responsible for providing advanced technical support and resolving complex issues escalated from Tier 1 and Tier 2 support team
  • Design, build, and configure advanced custom PC workstations, ensuring optimal performance
  • Perform the installation, modification, and repair of hardware, software, and peripherals, including bespoke network devices, servers, and workstations
  • Develop and maintain detailed documentation, including standard operating procedures, technical manuals, and knowledge base articles
  • Efficiently provision new equipment and onboard/offboard users
  • Proactively identify recurring issues and propose long-term solutions or process improvements to prevent future incidents
  • Perform in-depth remote and on-site diagnostics, utilizing advanced troubleshooting techniques to identify and resolve intricate issues
  • Conduct basic to complex break-fix tasks, swiftly addressing any disruptions that may impact high-priority user productivity
  • Coordinate and execute user and server equipment relocations, ensuring minimal disruption to operations
  • Implementation of IT projects, including system upgrades, network enhancements, and the integration of new technologies
  • Support security initiatives, incident response, patching, anti-malware, and prevention
  • Regularly collaborate with other IT teams and departments within PlayStation Studios
  • Provide guidance, training and mentorship to junior staff, sharing knowledge and expertise
  • Stay up to date with the latest industry trends, technologies, and best practices
  • Additional responsibilities to be assigned as needed

Naughty Dog develops video games, focusing on creating high-quality, story-driven experiences for players. Their games, such as Crash Bandicoot, Jak and Daxter, Uncharted, and The Last of Us, are known for their emotional depth and engaging narratives. The games are primarily available on PlayStation platforms, which helps to build a loyal fan base and drive console sales. Naughty Dog's products work by combining advanced technology with compelling storytelling, allowing players to immerse themselves in rich, interactive worlds. Unlike many competitors, Naughty Dog emphasizes exclusivity to PlayStation, which not only enhances their brand but also creates a unique gaming experience that is not available on other platforms. The company's goal is to continue producing iconic games that resonate with players and achieve critical acclaim, while also exploring new media opportunities, such as adaptations of their games into television series.

Company Stage

M&A

Total Funding

N/A

Headquarters

Santa Monica, California

Founded

1984

Simplify Jobs

Simplify's Take

What believers are saying

  • Naughty Dog's numerous industry awards and accolades, including multiple Game of the Year awards, highlight its industry leadership.
  • The development of new IPs and remastered versions of popular titles offer continuous opportunities for innovation and revenue.
  • Collaborations like the HBO series adaptation of The Last of Us expand the studio's influence beyond gaming, creating additional revenue streams.

What critics are saying

  • The cancellation of The Last of Us multiplayer game may disappoint fans and impact the studio's reputation.
  • Relying heavily on a few key franchises could limit creative diversity and increase financial risk if new titles underperform.

What makes Naughty Dog unique

  • Naughty Dog's focus on emotionally engaging, story-driven games sets it apart in an industry often dominated by action-centric titles.
  • Their exclusivity to PlayStation platforms drives console sales and fosters a dedicated fan base, unlike multi-platform developers.
  • The studio's commitment to cutting-edge technology and high production values ensures a consistently superior gaming experience.