Full-Time

Systems Support Specialist

Contingent

Posted on 9/13/2024

Naughty Dog

Naughty Dog

501-1,000 employees

Develops story-driven video games for PlayStation

Entertainment
Gaming

Compensation Overview

$37 - $43Hourly

Senior

Santa Monica, CA, USA

On-site position requiring presence five days per week.

Category
Customer Success & Support
IT Support
IT & Security
Required Skills
PowerShell
Bash
Microsoft Azure
Python
Communications
AWS
Linux/Unix
Requirements
  • 5+ years of experience in an advanced IT support role or similar capacity in a studio or enterprise environment
  • Proven track record of resolving complex hardware, software, and network issues
  • Proven ability to execute IT projects from conception to implementation
  • Expert technical skills in building and configuring PCs and servers
  • Expert knowledge of Windows 10/11 operating systems
  • Exceptional client-facing and communication skills, with experience providing white glove service to executives and VIP visitors
  • Expertise in Microsoft Office 365, including Teams, OneDrive, and SharePoint
  • Excellent problem-solving and analytical skills
  • In-depth knowledge of Microsoft Windows Administration tools: Active Directory, DHCP, DNS, Group Policy, Bitlocker
  • Experience with scripting languages such as Python, Bash, and Powershell
  • Solid understanding of A/V systems, live streaming hardware and software, and advanced multimedia tools
  • Familiar with various operating systems including Linux, Mac OS, Windows Server, and virtualized environments
  • Familiar with basic cybersecurity & privacy principles
  • Familiar with cloud systems such as AWS, Azure, and related technologies
  • Exhibits consistent high-quality work, effective teamwork, responsibility, and efficiency
  • Able to articulate complex issues and their broader implications, consistently presenting multiple viable solutions
Responsibilities
  • Responsible for providing advanced technical support and resolving complex issues escalated from Tier 1 and Tier 2 support team
  • Design, build, and configure advanced custom PC workstations, ensuring optimal performance
  • Perform the installation, modification, and repair of hardware, software, and peripherals, including bespoke network devices, servers, and workstations
  • Develop and maintain detailed documentation, including standard operating procedures, technical manuals, and knowledge base articles
  • Efficiently provision new equipment and onboard/offboard users
  • Proactively identify recurring issues and propose long-term solutions or process improvements to prevent future incidents
  • Perform in-depth remote and on-site diagnostics, utilizing advanced troubleshooting techniques to identify and resolve intricate issues
  • Conduct basic to complex break-fix tasks, swiftly addressing any disruptions that may impact high-priority user productivity
  • Coordinate and execute user and server equipment relocations, ensuring minimal disruption to operations
  • Implementation of IT projects, including system upgrades, network enhancements, and the integration of new technologies
  • Support security initiatives, incident response, patching, anti-malware, and prevention
  • Regularly collaborate with other IT teams and departments within PlayStation Studios
  • Provide guidance, training and mentorship to junior staff, sharing knowledge and expertise
  • Stay up to date with the latest industry trends, technologies, and best practices
  • Additional responsibilities to be assigned as needed

Naughty Dog develops video games, focusing on creating high-quality, story-driven experiences for players. Their games, such as Crash Bandicoot, Uncharted, and The Last of Us, are designed to engage players emotionally and are exclusive to PlayStation platforms. This exclusivity helps boost PlayStation console sales and builds a loyal fan base. Naughty Dog generates revenue primarily through game sales, downloadable content, and partnerships, including adaptations like the HBO series for The Last of Us. The company stands out from competitors by consistently delivering award-winning titles that emphasize character development and immersive storytelling.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Santa Monica, California

Founded

1984

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased interest in space-themed games boosts 'Intergalactic: The Heretic Prophet' potential.
  • Raf Grassetti's hiring could enhance artistic direction and attract new fans.
  • PlayStation 5 Pro upgrades for The Last of Us could drive sales.

What critics are saying

  • 'Intergalactic: The Heretic Prophet' may not meet high expectations of past franchises.
  • Raf Grassetti's hiring could lead to creative clashes within the studio.
  • PlayStation exclusivity limits market reach amid rising cross-platform gaming trends.

What makes Naughty Dog unique

  • Naughty Dog is renowned for its emotionally engaging, story-driven video games.
  • The studio's exclusivity to PlayStation platforms fosters a dedicated fan base.
  • Naughty Dog's innovative use of cutting-edge technology enhances gaming experiences.

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