VisibleThread

RFP software for government contractors

Customer Success Manager

Customer SuccessConfirmed live in the last 24 hours

Full-timeArlington, VA, USANo salary listedHybrid

About the Job

Requirements

At least five years of experience in customer success, account management, or a customer-facing software-as-a-service role.
Strong program management experience, change management, and supporting user adoption.
Must be knowledgeable about artificial intelligence.
Comfort with technology and the ability to learn a product deeply and explain it simply.
Curiosity about customers’ problems and the drive to solve them.
Strong written and verbal communication skills.
Ability to work independently and take ownership.

Responsibilities

Own the relationship with a portfolio of customers and understand their goals, workflows, pain points, and challenges.
Manage more than $1 million in annual recurring revenue across 30 or more accounts.
Onboard new customers, help them get started quickly, and train them to use the product effectively.
Drive product adoption and turn usage into measurable outcomes, including efficiency gains, reduced risk, and better compliance.
Serve as the connection between customers and product and support teams when issues arise.
Identify renewal and upsell opportunities and work with sales to close them.

Desired Qualifications

Experience working in the government contracting industry.

Customer Success Manager

VisibleThread · Arlington, United States (Hybrid) · Full-time · Posted 2026-10-27

Workplace: hybrid

Department: Customer Success

Description

VisibleThread's RFP Intelligence Platform helps the world's largest government contractors win more business by reducing risk and improving efficiency. We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space, IT Services and Healthcare.

You'll own the relationship with a portfolio of customers. Your job: Get close to their world, understand the pain and challenges they're solving for, and show them how to use VisibleThread to drive real value and efficiencies. This is a relationship-first, hands-on role that involves ongoing customer engagement.

About the Role

Build trust fast. Become the go-to person for your accounts. understand their goals, their workflows, and where they're getting stuck.
Own $1M+ in ARR across a number of accounts (30+)
Onboard and train. Get new customers up and running quickly, and teach them how to get the most out of VisibleThread.
Drive adoption. Turn product usage into measurable outcomes; efficiency gains, reduced risk, better compliance.
Solve problems. Be the bridge between customers and our product and support teams when issues come up.
Grow the relationship. Spot renewal and upsell opportunities, and work with sales to close them.

Requirements

5+ years’ experience in customer success, account management, or a customer-facing SaaS role.
Experience working in the GovCon industry would be beneficial
Strong program management experience, change management and supporting user adoption
Must be AI savvy
Comfortable with technology — you can learn a product deeply and explain it simply.
A genuine curiosity about customers' problems, and the drive to solve them.
Sharp communication skills, written and verbal.
A self-starter who thrives on ownership, not hand-holding.

Benefits

Work with major global brands across Defense, IT Services, and Healthcare.
A flat, fast-moving team with real career growth.
100% paid private medical insurance.
Flexible working schedule.
Competitive salary and annual leave.
Monthly all-hands and team events with people worldwide.

Ready to help enterprise customers win with VisibleThread? We'd love to hear from you.

Apply

Apply at VisibleThread

About the Company

VisibleThread

RFP software for government contractors

VisibleThread provides software for government contractors to manage requests for proposals (RFPs). Its flagship products, VT Docs and VT Writer, help users create, review, and optimize RFP responses. The software works by analyzing documents, ensuring consistency, and guiding writers to improve quality and compliance, often with templates and collaboration features. Unlike many generic document tools, VisibleThread targets complex government procurement needs and includes deployment options that keep data secure behind a customer’s firewall, including air-gapped networks and SCIFs. This focus on security and reliability helps larger defense, IT services, healthcare, and engineering firms meet strict contract requirements. The company aims to make RFP responses faster, more accurate, and easier to scale across organizations of various sizes by offering specialized, secure, and deployment-flexible tools.

Company size: 51-200
Company stage: Seed
Total funding: $410K
Headquarters: Baltimore, MD
Founded: 2008

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