Reservations Sales Agent

Reservations Sales Agent (1st Shift) 

Mt. Olympus Resort in Wisconsin Dells is hiring for 1st Shift Reservations Sales Agents!

Job Summary

Mt. Olympus Resorts is seeking a motivated and customer-focused Reservations Sales Agent to assist guests with booking their stays and creating memorable vacation experiences. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to recommend accommodations, packages, and resort amenities that meet guests’ needs while maximizing reservation opportunities.

We are hiring full-time for 1st Shift.

Available Shifts:
7:00 am -3:00 pm
Weekends and holidays required; schedules may vary based on call volume and departmental needs.

Pay Rate: $14.00–$17.00 per hour

Duties and Responsibilities

• Answer incoming phone calls and respond to guest inquiries regarding room availability, rates, reservations, resort amenities, and packages.

• Assist guests with making, modifying, and canceling reservations accurately and efficiently.

• Promote and sell resort accommodations, packages, and additional services to maximize revenue.

• Recommend room types, upgrades, and available amenities based on guests’ preferences and budget.

• Provide accurate information about resort policies, rates, promotions, attractions, and services.

• Build rapport with guests by identifying their needs and providing personalized recommendations.

• Handle guest concerns and reservation issues professionally, escalating complex matters when necessary.

• Enter and maintain accurate guest information, booking details, payment information, and special requests in the reservation system.

• Follow established sales procedures, reservation policies, and customer service standards.

• Meet individual and departmental sales goals, reservation targets, and performance expectations.

• Follow up on guest inquiries and potential bookings when appropriate to encourage conversions.

• Communicate effectively with Front Desk, Reservations, and other departments to ensure a smooth guest experience.

• Maintain professionalism, patience, and a positive attitude in a fast-paced environment.

• Perform other related duties as assigned by management.

Qualifications and Requirements

• Previous experience in reservations, sales, customer service, hospitality, or call center operations is preferred.

• Strong verbal communication and active listening skills.

• Ability to confidently recommend and sell products, services, and accommodations.

• Customer-focused mindset with strong problem-solving and interpersonal skills.

• Ability to multitask, manage phone calls, and accurately enter information into a computer system.

• Basic computer skills and willingness to learn reservation software.

• Strong attention to detail and organizational skills.

• Ability to work flexible schedules, including weekends, holidays, and peak vacation periods, as required.

• Ability to work independently and as part of a team.

Key Skills for Success

• Sales and persuasive communication

• Customer service and guest relations

• Active listening and needs assessment

• Problem-solving and conflict resolution

• Time management and attention to detail

• Teamwork and adaptability

Work Environment

This position operates in a fast-paced hospitality environment where providing excellent guest service and achieving reservation sales goals are equally important. The successful candidate will help guests plan their stays while contributing to the overall success of Mt. Olympus Resorts.

What We Offer

• On Demand Pay — Get Paid the Same Day You Work!

• Fun and exciting work environment

• FREE Waterpark & Theme Park Passes (based on resort occupancy)

• Employee discounts on hotel rooms, retail, and food

• Company-wide outings

Full-Time Employee Benefits:

• Health Insurance, Dental Insurance, Vision

• FSA Health & FSA Dependent Care (after 60 days)

• 401K and Paid Time Off (after 1 year)

For more information about our property, visit:
https://www.mtolympuspark.com/