Marriott International

Manages and franchises hotels around the world

Member Experience Concierge

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeVail, CO, USA$25.15 /hrIn-person

About the Job

Requirements

At least 1 year of related work experience is preferred.
A high school diploma or GED equivalent is preferred.
Must be able to stand, sit, or walk for an extended period or an entire work shift.
Must be able to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Must maintain a clean and professional uniform and personal appearance, protect confidential proprietary information, and safeguard company assets.
Must welcome and acknowledge members and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and communicate appreciation.
Must speak clearly and professionally, prepare and review written documents accurately and completely, and use appropriate telephone etiquette.
Must develop and maintain positive working relationships, support team goals, and respond appropriately to other employees' concerns.
Must comply with quality assurance expectations and standards.

Responsibilities

Assist members and guests with pre-arrival arrangements, arrival and check-in, member activities and experiences, problem resolution, and departure and check-out.
Conduct pre-arrival and pre-departure calls; arrange groceries, amenities, and other requests; and record member preferences and traces in the computer system.
Perform front-office duties, including check-in and check-out, preparing arrival packets and departure folios, completing audit checklists, distributing welcome packages, processing billing, and handling administrative duties.
Respond to requests for visitor information, special arrangements, activities, and services by making arrangements or identifying appropriate providers.
Respond to special requests from members and guests with unique needs and follow up to promote satisfaction.
Provide information about the property, surrounding-area amenities, special events, and activities.
Answer, record, and process calls, messages, requests, questions, and concerns; contact appropriate individuals or departments to resolve issues.
Understand and assist with reservation services; assist with bell and valet services when owners request their vehicles; and perform Lobby Ambassador tasks.
Review shift logs and daily memo books, and document pertinent information in computer systems and logbooks.
Report incidents, accidents, injuries, and unsafe work conditions to a manager; and complete safety training and certifications.
Follow company policies and procedures and perform other reasonable job duties as requested.

POSITION SUMMARY

Assist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out. Conduct pre-calls to arriving members, make pre-arrival arrangements, grocery orders, amenity orders, and handle any other member arrival requests. Review and log preferences/traces in computer system. Contact members for pre-departure calls. Handle Front Office duties, including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists, prepare and distribute welcome packages, process billing and perform administrative duties. Respond to requests for visitor information, special arrangements, activities or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from members/guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with reservation services. Assist with Bell/valet services for owners when requesting their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in computer system and logbooks.

Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all members and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

MIRJ

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Pay Range (US/Canada/EMEA): $25.15-$25.15 per hour

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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